The prices are phenomenal, inputting the prescription is extremely easy and the selection is vast. I started off with 6 frames, got that down to 3 then asked friend n family to help with final pair an... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The website was easy to navigate and the process was quick in moving through the steps to order. The next step is to see eye glass (every day and sunglass) clarity over the next year. The la... See more
Company replied
I’ve used Payne Glasses several times, and they never disappoint. Entering my prescription is always smooth and simple, and their selection of affordable frames is excellent. Ordering is quick and has... See more
Company replied
I’ve always had a great experience with Payne Glasses. I’ve purchased glasses from other online companies & they have not matched up to the quality of workmanship & service I’ve received at Payne. T... See more
Company details
Written by the company
Payne Glasses was built on a simple belief: everyone deserves clear vision without compromise. We are a customer-first, optician-led, employee-owned eyewear company headquartered in Pittsburgh, Pennsylvania, designing prescription eyewear for real life—with a focus on accuracy, comfort, and honest value. Prescription glasses start at $5.95. By owning our process from start to finish, we’re able to maintain consistent quality, transparent pricing, and accountability — without unnecessary markups. From expert guidance to responsive customer support, we’re here to make vision care feel clear, reliable, and easy to trust.
Our Services
Written by the company
- Prescription Eyeglasses & Sunglasses
- Prescription eyewear designed for real life, with every pair going through a rigorous quality control process before shipping to ensure optical clarity, comfort, and fit.
- Custom Lenses & Coatings
- The same industry-leading lenses you’d find at your doctor’s office, available across single vision, bifocal, and progressive options to support complex vision needs — often priced below typical insurance copays.
- Optician Support & Position-of-Wear Care
- Direct access to knowledgeable opticians before and after purchase, with dedicated support for progressive adaptation and position-of-wear adjustments, as well as assistance with remakes and returns when needed.
Warranty & Returns
Every order includes our Limited Warranty, designed to support a confident eyewear purchase decision.
If something isn't working as expected, we offer exchanges and returns within 30 days of delivery, with expert guidance to help determine the best next step. An optional Risk Free Warranty (U.S. only) is available for customers who want additional flexibility or extended coverage. Our support team is here to help guide next steps and ensure concerns are handled clearly and fairly, with your satisfaction as the priority.
Contact info
15241, Pittsburgh, United States
- 412-800-2020
- help@payneglasses.com
- www.payneglasses.com
Shop Prescription Glasses online
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 1 week
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Awful customer service
The glasses were too small and I tried to contact them on Thursday to do an exchange but they took so long to respond until it was finally Monday when they got back to me with an exchange code. Now it’s going to take another 12 days for my new glasses to arrive and I had to pay full price for both pairs because they wouldn’t respond to me. It’s going to take me close to a month to get the glasses I need. Their customer service is terrible.
21 June 2026
Reply from Payne Glasses LLC
We're sorry the exchange process didn't meet your expectations. We understand how frustrating it is when you're waiting for the right pair and the overall timeline feels longer than expected. Your feedback is valuable, and we'll use it to continue improving the experience. Thank you for taking the time to share it.
Your asked me what the glasses are used…
Your asked me what the glasses are used for. I selected "driving." I was never given that choice by other on-line vendors.
21 June 2026
Reply from Payne Glasses LLC
Different lifestyles call for different lens designs, which is why we offer options tailored to how you use your glasses. We're glad you found that approach helpful. Thank you for taking the time to leave a review.
A great way to purchase glasses
I always enjoy buying glasses from Payne. I am able to try them on and decide which pair I like. Also I never have any problems with the glasses I order.
21 June 2026
Reply from Payne Glasses LLC
Being able to explore different styles with Virtual Try-On and count on the same dependable results every time is what builds confidence. Thank you for continuing to choose Payne.
Great service
Great service. my glasses arrive before or on time scheduled and just as I ordered at a great price!!
7 June 2026
Reply from Payne Glasses LLC
Getting your glasses on time and exactly as expected is how the experience should come together. We appreciate you taking the time to leave a review.
Great value for eyewear
Great value for eyewear. This is the second pair I have purchased.
21 June 2026
Reply from Payne Glasses LLC
Coming back for a second pair is the strongest sign that the experience delivered the first time. We appreciate your continued support.
Affordable glasses with most having the…
Affordable glasses with most having the ability to "try on". Nice variety of glasses to choose from.
20 June 2026
Reply from Payne Glasses LLC
Being able to try frames on virtually and explore a wide variety of styles makes choosing the right pair a little easier. Thank you for the kind words.
Broken frames not replaced.
Received glasses in July 2025 and frames broke on January 3, 2026. Frames broke (cracked) where leg attaches to frame. I emailed Payne regarding warranty and asked if a new frame only could be sent as lenses are fine. Well, I did not receive a new frame. I glued the broken pieces together which did not last. I finally ordered a new pair from another company that has excellent customer service.
3 January 2026
Unprompted review
Reply from Payne Glasses LLC
A frame failure is frustrating, especially when your lenses are still working well. We're unable to locate a record of a previous warranty request, but we'd like the opportunity to look into this further. If you still have the pair, please contact us at help@payneglasses.com with your order information and photos of the damage. If the frame is still available, we may be able to replace the frame and reuse your existing lenses. We'd appreciate the opportunity to review the situation and see how we can help.
fast friendly service
20 June 2026
Reply from Payne Glasses LLC
Fast, friendly support can make all the difference. Thank you for the kind words
second time ordering
this is my second time ordering, the ordering process is easy and the customer service is amazing! i’ll always come back to this site when i get a new prescription!
19 June 2026
Reply from Payne Glasses LLC
Coming back for a second pair and planning to return again when it's time for a new prescription is the kind of trust that means the most. We appreciate your continued support.
Easy ordering and delivery was right on…
Easy ordering and delivery was right on time. Prices are very reasonable.
30 May 2026
Reply from Payne Glasses LLC
Easy ordering, on-time delivery, and pricing that feels reasonable all matter together. Thank you for taking the time to leave a review.
Reply from Payne Glasses LLC
Coming back again and finding the same easy process and quick delivery is the kind of consistency that matters. Thank you for continuing to choose Payne
Reply from Payne Glasses LLC
Dependable support is something people remember. We appreciate your continued confidence in Payne.
Vvery affordable glasses and great quality
Very easy to order and the try on feature is so helpful price is very affordable Tjis is my second pair of glasses i’ve ordered
16 June 2026
Reply from Payne Glasses LLC
Coming back for a second pair and having the same easy experience is the kind of consistency that matters. We appreciate your continued support.
Would recommend
I'd give it a solid 4.5 if I could. Prices are great. Every pair I've ordered has been correct. Would definitely recommend
16 June 2026
Reply from Payne Glasses LLC
Seeing every pair arrive exactly as expected is what builds confidence over time. Thank you for your recommendation and for continuing to choose Payne.
Always the best pair of glasses for my…
Always the best pair of glasses for my Rx strength. They always fit perfectly too! Ya'll are Awesome!! Great price, excellent quality, the BEST!
15 June 2026
Reply from Payne Glasses LLC
Getting the right prescription strength and the same great fit time after time is the kind of consistency that matters. Thank you for your continued confidence in Payne.
I have tried so many companies for…
I have tried so many companies for glasses and didnt expect much more from this company, but wow! I was amazed at the attention to detail and the quality of the glasses. I’m an airline pilot with very exact needs and they delivered beyond my expectation! Great job to the team, i will be recommending you to other pilots
1 June 2026
Unprompted review
Reply from Payne Glasses LLC
Taking a chance on a new company and ending up impressed by the quality and attention to detail is always good to hear. We appreciate your recommendation and thank you for trusting Payne with your eyewear needs
Reply from Payne Glasses LLC
A simple ordering process, a helpful virtual try-on experience, and pricing that feels worthwhile all work together. Thank you for taking the time to leave a review.
I heard the Radio Dj on 96.1 Kiss FM…
I heard the Radio Dj on 96.1 Kiss FM (Mikey) talk about how easy it was, and it really was so simple and so much more inexpensive than what the eye doctor was charging, I got 2 pair with polycarbonate lenses for the price they wanted for 1 pair at the eye doctor.
13 June 2026
Reply from Payne Glasses LLC
Discovering Payne and finding the experience just as easy as promised is always good to hear. Getting two pairs for what one might have cost elsewhere is the kind of value that matters. We appreciate the kind words
Looking Good…
This is the second time ordering glasses thru Payne Glasses. Loved the first pair, even after a minor prescription error which was fixed so quickly and the glasses are prefect, fit & prescription! So this order, I ordered them with transitions in grey shades...looking forward to the same great fit!!!
11 June 2026
Reply from Payne Glasses LLC
Coming back for a second pair and seeing the same great results is the kind of consistency that matters. We're glad we could get things back on track quickly the first time, and we appreciate your continued trust in Payne.
It's a good thing this was my 9th time…
It's a good thing this was my 9th time buying glasses from this company, because if it was the first I'd not go back.
11 June 2026
Reply from Payne Glasses LLC
Thank you for being a long-time Payne customer.
We're sorry to hear that your most recent experience fell short of the standard you've come to expect from us.
We'd genuinely like to understand what happened so we can review it with our team and continue improving.
If you're willing, please reach out to us at help@payneglasses.com. We'd appreciate the opportunity to learn more and see if there's anything we can do to help.
Thank you again for your continued support over the years.
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