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Payne Glasses LLC Reviews 

2,398
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 822 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its phenomenal and affordable prices, often noting significant savings compared to other providers. Many people frequently highlight the outstanding quality of the products, including frames and lenses, and appreciate the vast selection available. The ordering process and website user experience are widely described as easy, quick, and hassle-free, making it simple to enter prescriptions and complete purchases. However, some people were dissatisfied with the website navigation and ordering system, citing difficulties like pop-up interruptions, login problems, or complicated prescription entry. A few other people also felt that there were issues with order processing, such as funds being debited without order confirmation or unreceived promised free items.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers consistently praising the quality,... See more

Order

Customers had positive experiences with order, with many reviewers consistently praising the ease and speed... See more

Price

People report positive experiences with price, often describing them as amazing, phenomenal, and unbeatable,... See more

Quality

Users describe positive interactions with quality, consistently praising the outstanding quality of the... See more

User experience

Reviewers mention positive feedback about user experience, with many finding the website and ordering process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The prices are phenomenal, inputting the prescription is extremely easy and the selection is vast. I started off with 6 frames, got that down to 3 then asked friend n family to help with final pair an... See more

Company replied

Rated 5 out of 5 stars

The website was easy to navigate and the process was quick in moving through the steps to order. The next step is to see eye glass (every day and sunglass) clarity over the next year. The la... See more

Company replied

Rated 5 out of 5 stars

I’ve used Payne Glasses several times, and they never disappoint. Entering my prescription is always smooth and simple, and their selection of affordable frames is excellent. Ordering is quick and has... See more

Company replied

Rated 5 out of 5 stars

I’ve ordered from Payne Glasses for years, and am never disappointed! The price you can’t beat, the quality has been outstanding, and the fit is always perfect. My glasses arrive quickly, and exceeded... See more

Company replied


Company details

  1. Glasses Store
  2. Eye Care Center
  3. Optical Products Manufacturer
  4. Optical Wholesaler
  5. Optician
  6. Sunglasses Store

Written by the company

Payne Glasses was built on a simple belief: everyone deserves clear vision without compromise. We are a customer-first, optician-led, employee-owned eyewear company headquartered in Pittsburgh, Pennsylvania, designing prescription eyewear for real life—with a focus on accuracy, comfort, and honest value. Prescription glasses start at $5.95. By owning our process from start to finish, we’re able to maintain consistent quality, transparent pricing, and accountability — without unnecessary markups. From expert guidance to responsive customer support, we’re here to make vision care feel clear, reliable, and easy to trust.

Our Services

Written by the company

Prescription Eyeglasses & Sunglasses
Prescription eyewear designed for real life, with every pair going through a rigorous quality control process before shipping to ensure optical clarity, comfort, and fit.
Custom Lenses & Coatings
The same industry-leading lenses you’d find at your doctor’s office, available across single vision, bifocal, and progressive options to support complex vision needs — often priced below typical insurance copays.
Optician Support & Position-of-Wear Care
Direct access to knowledgeable opticians before and after purchase, with dedicated support for progressive adaptation and position-of-wear adjustments, as well as assistance with remakes and returns when needed.

Warranty & Returns

Every order includes our Limited Warranty, designed to support a confident eyewear purchase decision.

Every order includes our Limited Warranty, designed to support a confident eyewear purchase decision.
If something isn't working as expected, we offer exchanges and returns within 30 days of delivery, with expert guidance to help determine the best next step. An optional Risk Free Warranty (U.S. only) is available for customers who want additional flexibility or extended coverage. Our support team is here to help guide next steps and ensure concerns are handled clearly and fairly, with your satisfaction as the priority.

Contact info

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4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

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4.7

All reviews

(2,398)

815 reviews in the last 12 months

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Rated 5 out of 5 stars

Awesome service

I have used payne glasses for 3 years now and I love it so does my husband! The product is true to the prescription and with comfort fit! Affordable price for eyeglasses too! Their customer service is awesome!

1 July 2026
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Reply from Payne Glasses LLC

Trusting Payne for both you and your husband over the years is the kind of confidence that means the most. We're delighted to hear your glasses continue to fit comfortably and perform just as expected. Thank you for your continued support.

Rated 5 out of 5 stars

Great quality. Great price!

Always find exactly what I need for an affordable price.

1 July 2026
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Reply from Payne Glasses LLC

Knowing you can come back and find exactly what you're looking for is the kind of consistency we strive for. We appreciate the kind words.

Rated 3 out of 5 stars

Double check for add-ons

I don’t like the add-ons that you have to click to cancel. I don’t want add-ons. Just plain boring glasses that I’ll I want.

29 June 2026
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Reply from Payne Glasses LLC

We appreciate the honest feedback. Prescription glasses are built in layers, with lens and coating options designed for different lifestyles and vision needs. We also understand that sometimes all you want is a straightforward pair of glasses. Thank you for taking the time to leave a thoughtful review.

Rated 5 out of 5 stars

I’ve been ordering my and grandkids…

I’ve been ordering my and grandkids glasses with you. Been very satisfied and so have my grandkids. Love the prices.

29 June 2026
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Reply from Payne Glasses LLC

Choosing Payne for yourself and your grandkids is the kind of trust that means the most. We truly appreciate your continued support.

Rated 5 out of 5 stars

So good so far.

The website was easy to navigate and the process was quick in moving through the steps to order.

The next step is to see eye glass (every day and sunglass) clarity over the next year.

The last online eyewear provider sunglass lenses became milky, filmy, and optical clarity degraded within a few months. I hope Payne Glasses will have good clarity for years to come.

29 June 2026
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Reply from Payne Glasses LLC

A smooth ordering experience is a great first step. We hope your new glasses deliver the long-lasting clarity you're looking for, and if you have any questions once they arrive, our team is here to help. Thank you for taking the time to leave a review.

Rated 5 out of 5 stars

purchased about 8 pairs so far

purchased about 8 pairs so far, very happy with all my choices have sent many friends to your site. the quality is amazing the ordering is easy and the price whelp you cannot beat it!

22 May 2026
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Reply from Payne Glasses LLC

Eight pairs and recommending Payne to friends is about as strong a vote of confidence as we could ask for. Thank you for your incredible loyalty and continued support.

Rated 5 out of 5 stars

Payne Glasses- My “Go-To”

I’ve used Payne Glasses several times, and they never disappoint. Entering my prescription is always smooth and simple, and their selection of affordable frames is excellent. Ordering is quick and hassle‑free. They’ve become my go‑to whenever it’s time for new glasses.

25 June 2026
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Reply from Payne Glasses LLC

Becoming someone's go-to for glasses and delivering the same smooth experience order after order is the kind of consistency that matters. Thank you for continuing to choose Payne.

Rated 5 out of 5 stars

That I could load a photo of my…

That I could load a photo of my prescription is a game changer. The understanding of my questions when I called was amazing. I wish I had gotten his name. He also pointed out the difference from my last prescription which I hadn't mentioned. I had cataract surgery. Great site, great customer service, I will be back. Thank you. EM

26 June 2026
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Reply from Payne Glasses LLC

Getting the right guidance when you have questions can make all the difference. We're glad our team was able to help explain the changes in your prescription, and we'll be sure to share your kind words. Thank you for your trust in Payne.

Rated 1 out of 5 stars

I will say this

I will say this. In the beginning everything seems fine as you are going through the ordering process. However the moment you ask why things are taking long with the order they get upset and just cancel orders. Could be a blessing in disguise. If this is how they treat customers during the order I can only imagine after the order.

5 June 2026
Unprompted review
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Reply from Payne Glasses LLC

We're sorry your experience wasn't the one you were hoping for. We appreciate you giving Payne a try and sincerely wish you the very best moving forward.

Rated 5 out of 5 stars

Love Payne Glasses

Ease of the website and I love that you can try on the glasses virtually .
I have multiple pairs from Payne !!

26 June 2026
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Reply from Payne Glasses LLC

Coming back for multiple pairs and finding the website easy to use each time is the kind of consistency that matters. Thank you for continuing to choose Payne.

Rated 5 out of 5 stars

Great value!

Have ordered from them before. Love the selection and ease of ordering.

24 June 2026
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Reply from Payne Glasses LLC

Coming back and finding the same easy ordering experience each time is the kind of consistency that matters. We appreciate your continued support.

Rated 5 out of 5 stars

I love this company

I love this company. I bet I have ordered 30 or more pairs of glasses through the years. They stand behind their glasses, always there to help and make sure they fit right, lenses are right. Prices are the best. They will make sure your glasses are what you want. I will continue to use them forever.

25 June 2026
Unprompted review
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Reply from Payne Glasses LLC

Thirty pairs over the years is about as strong a vote of confidence as we could ask for. Thank you for your incredible loyalty—we're honored to be your eyewear shop.

Rated 5 out of 5 stars

Great support staff

I used the 800 number because of my inexperience with ordering on line. Your staff was very nice and understanding. They answered all my questions and my order went right thur. thanks again.

22 June 2026
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Reply from Payne Glasses LLC

Getting answers from a real person before placing an order can make all the difference, especially the first time. We're glad our team could help you order with confidence. Thank you for the kind words.

Rated 5 out of 5 stars

My third pair in the last 6 years

My third pair in the last 6 years, great price great service

18 June 2026
Unprompted review
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Reply from Payne Glasses LLC

Coming back for a third pair over six years is the kind of long-term trust that means the most. We truly appreciate your continued support.

Rated 5 out of 5 stars

I had questions about ordering a second…

I had questions about ordering a second pair of darker transition lenses that would darken in the car as well as more than when outside in the sun. I called and spoke to Justin in Customer Service. He was excellent! I give him 5 stars for the explanation and all of the help in me getting my second pair of glasses. He was fantastic! My second order was a bit pricey but they should fit the needs I have.

22 June 2026
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Reply from Payne Glasses LLC

Getting the right guidance before ordering can make all the difference. We're delighted Justin was able to help you find the lens that best fit your needs, and we'll be sure to share your kind words with him. Thank you for continuing to choose Payne.

Rated 1 out of 5 stars

Awful customer service

The glasses were too small and I tried to contact them on Thursday to do an exchange but they took so long to respond until it was finally Monday when they got back to me with an exchange code. Now it’s going to take another 12 days for my new glasses to arrive and I had to pay full price for both pairs because they wouldn’t respond to me. It’s going to take me close to a month to get the glasses I need. Their customer service is terrible.

21 June 2026
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Reply from Payne Glasses LLC

We're sorry the exchange process didn't meet your expectations. We understand how frustrating it is when you're waiting for the right pair and the overall timeline feels longer than expected. Your feedback is valuable, and we'll use it to continue improving the experience. Thank you for taking the time to share it.

Rated 5 out of 5 stars

Your asked me what the glasses are used…

Your asked me what the glasses are used for. I selected "driving." I was never given that choice by other on-line vendors.

21 June 2026
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Reply from Payne Glasses LLC

Different lifestyles call for different lens designs, which is why we offer options tailored to how you use your glasses. We're glad you found that approach helpful. Thank you for taking the time to leave a review.

Rated 5 out of 5 stars

A great way to purchase glasses

I always enjoy buying glasses from Payne. I am able to try them on and decide which pair I like. Also I never have any problems with the glasses I order.

21 June 2026
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Reply from Payne Glasses LLC

Being able to explore different styles with Virtual Try-On and count on the same dependable results every time is what builds confidence. Thank you for continuing to choose Payne.

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