Payacardservices Reviews 

DO NOT TOUCH THEM!!!
I been with them since 2001! I was PCI certified EVERY year.
Few years back they been purchased by NUVEI and since than, no statements anymore.
2 month ago I downloaded statement and found they charges me EVERY month not 35.00 as they say but 45.00 for NONE PCI! I requested a refund and been told first NO. Than fighting for weeks they "agreed" to pay only 18 month back! Meaning they admitted of stealing but don't want to refund all money!! I was also a reseller for them and 3 of the clients I sent them had SAME EXEC story! Of course I closed my account and than they charged me 50.00 EARLY termination - after 24 years!! Company of crooks with VERY BAD support if you can even get any. STAY AWAY!

I cancelled our merchant account effective November 30, 2023. The Paya representative assured me if I cancelled by end of November I would not incur any additional fees. Despite that assurance I was charged a $100.00 annual compliance fee. I immediately called Paya and the representative said she would refund me and allow 3 business days for the refund to show. Day 3 came and no refund so I called and another rep said allow 3-7 business day 7 came and went with no refund called again and another rep said allow 7-10 business days. Day 10 came and went and no refund so I called again and another rep said the refund hasn’t even been approved internally yet and allow 2 more weeks. They are crooks and this is gaslighting. They have no intention of refunding me my money but they were always prompt in withdrawing their high merchant fees monthly for 4 years.

Sarted off well offering a good service to small business doing pay as you go transactions. Then contact us and said we have to transfer to their new card processing gateway, a company called Evalon. They changed us to a fix fee contract and started adding hidden fees. Now you are dealing with two customer service centres and both are incapabable of providiong a decent service. Stay away from this company if you are a small business loking to take card payments online.

Been using payacardservices for many years. Always been happy with their services, always very considerate of their customers... Until now. They have just dropped a bombshell on us telling us we have only weeks to move our account to another company. Shocking.

I have used PAYA on my website for around 6 years with never a issue, but they are now telling me I must move my account to some other company called Elavon, why do I have to when I happy using PAYA ?

I did work at ikaheng zakheni as a general worker I was cleaning at. The whole school

Money has come out of my account ai have not consented to. I dont even know what payatrader is. Please explain.

Was happy for 14 years without a peep until they complicated the security on customer accounts. What a palaver getting locked out and contacting someone to resolve.

I had a query about making a refund using our new card machine. I found the customer service to be most helpful and my question was answered.

I had been using their card service for almost three years. Things were going fine until they suddenly decided to close down all their spire terminals, basically forcing existing customers to purchase new machines that were more expensive with less favourable transaction fees. There were no incentives for our loyalty. The whole thing felt like a profiteering exercise.

Eventually after much to-ing and fro-ing, with Payacard staff unable to offer any other sort of deal worth considering, I eventually managed to find another provider who not only had better customer service, but lower transactions fees, AND next day settlement. Over the long term I will be in a position to receive lower rates too!

The real kick in the teeth was that when I told them I was going with another provider, Payacard demanded I spend more money to return their old machine (which I already paid for). Not only did they ask that it was tracked but I also had to pay more to insure it for £156. How embarassing!

I only stuck with Payacard for as long as I did as it was hard to find the time to shop around. Thanks to lockdown I was able to get the chance. Payacard really are behind the times. There are much better card providers out there.

Originally a good company with good…
Originally a good company with good interaction. Recently there has been poor communication (communication is the lifeblood of company) where they have changed the name from Payatrader and I found that they had stopped my account from working due to their demand for a Direct Debit requirement. This, was never an issue in the past. After asking about this I am told its mandatory. – so take it of leave it. Therefore I will no longer deal with this company.
This was embarrassing for me as a customer watched me try to take payment on line from him. So had to tell customer I cannot do business with you. Now another company has offered me better terms - iZettle.
Probably cannot find my account as they stopped me from using it. Trust pilot have verified that I did have an account. Info sent to Payacardservices too.

Edit : As per last entry - TrustPilot agree I was a customer with information sent, yet again Payacardservices send me a message saying "Could I ask that you please provide some information on your account as we've been unable to locate you as a customer " ....So it just goes to show what a poor company this is......no record of me yet I was one of the first customers. - Please dont mail me again.

Edit: Correct I haven't used my account for over 2 years. Crap information on "several trading styles but have never changed the name of our Company." When I joined - as one of the first, (recommended by The Guild of Master Craftsmen) it was called PayaTrader. So you are incorrect on "Since our launch, our terms and conditions have always been transparent and published online and specifically included 'You agree to sign a direct debit mandate'" because I used PayaTrader successfully up until you stopped me. Then you changed the trading name and imposed a condition of a direct debit mandate. Luckily moving to iZettle has saved me money and I don't have to have a a direct debit mandate!

Just got a transaction I did not recognise on my statement which just said payatrader. So impressed with how easy it was for me to find out what the transaction was for. Thank you, my mind is now at peace

Made a mistake entering my credit card expiry date. Not sure how it happened and the web site only said the expiry was invalid not that l had only entered a two digit number. My mistake but Paycardservices were quick to respond to my issue and let me know what I had done incorrectly.

Never had a problem been with them for years.