Patagonia Reviews 

Bought my daughter a Patagonia fleece for her birthday. On the second time she wore it she noticed that there was a hole in the stitching along the hem. Contacted Patagonia and their response was
After looking at the pictures of the issue, we would kindly suggest taking your item to a local repair centre, tailor, or seamstress to fix the stitching. Once it has been stitched, all you need to do is send us a copy of the receipt along with your IBAN and BIC code.
Once we receive a copy of the receipt from the repair centre and your banking information, we will refund you up to 30.00 GBP for your local repair.
When we said that was not acceptable as this is a brand new item and a present they then offered for me to fix it myself and offered a 25% discount item on something else from the store. Not helpful at all. Refused any kind of partial refund.
Unacceptable, won’t be buying from them again.

I placed an order on 9th April. It still hadn’t been sent a week later on 16th April so I followed up and they told me they are experiencing unforeseen shipping delays but it should be sent out by the end of that week. This never happened, and I continued to follow up over the next two weeks. Once again they told me the order should be sent soon and it should arrive by the end of the month. At the time of writing this, on 28th April, it has been a week since I heard anything from the customer service reps, and the order still hasn’t been dispatched. So 20 days after placing my order, still no delivery in sight.

Patagonia has NO consistency with sizes. One item, a person is a small. Another item, a large. This reveals Patagonia is outsourcing. Terrible consistency. My well known family would buy all the women this product for Christmas. NOT ANY MORE. Jacket was cheap cheap wrong size.

For their mistake,they have no remorse,want you to jump through hoops.I didn't, I got money back no return,as should be,if it's their mistake.they will no longer do business with me.
That's just fine,REI,has never led me wrong.Walmart has better costumer service than Patagonia.Never an apology,just bully you to jump through hoops.Worst costumer service ever.they suck.Im so glad they 86 Ed a person who would never shop there again anyway.

Rarely i give 5 stars but i was treated very well from Patagonia in USA. unfortunatly in europe (italy) the selling system isnt as good as in the States. Thje shop in Santa monica has very good employers.

Worst customer service ever . Order is lost in space. It's going on 15 days since I odered the clothes and still have no day specific estimate of delivery . It went from UPS to USPS and then got lost pending acceptance . I dont even want the products amymore . Wasted a lot of time for nothing .

I own two patagonia coats, one waterproof and one insulated jacket. Both have lasted several years and are still in great condition. The insulated jacket I sent for repairs after ripping the inside and the cuffs becoming frayed through wear and tear. The repairs were done quickly and my jacket returned to me like new. Excellent value for money!

I’m writing a review about Patagonia clothing and customer service even though it appears Patagonia is listed under a travel category.
I purchased some boxers that all ripped in the same spot in little over a year of regular (weekly?). Reviews of these boxers on their website showed lots of folks experiencing the same issue. I returned four pair and I was given a refund for two, full company credit for one pair, and partial company credit for one. When I called to ask about this a customer service rep started trying to explain but he kept contradicting himself and ultimately he couldn’t provide a coherent answer. I find this unsatisfactory. I have been a good customer with them so I am dumbfounded. Their customer service is either poorly trained or trying to protect profits.

I purchased gloves from Patagonia in October 2023. Given the mild winter I have only worn them 4 or 5 times. A couple of weeks ago I noticed that the stitching near a button hole tag on one of the gloves has come loose. Patagonia have refused to give me a full refund and are only prepared to offer a 60% refund so I can get them repaired myself. I will never buy from Patagonia again.

I purchased a Triolet jacket, which I returned and left a negative 2 star review on Patagonia's website. It never appeared. I repeated the review, and once again it was not published.

I contacted the company for an explanation but received no response.

I’ve really gotten off board with this brand after their recent political moves. Human life is too valuable. I used to love their stuff but I’m over it.

I ordered a women's vest from Patagonia! It arrived in 2 days. The vest did not fit so I initiated a return. Within an hour of dropping off the return at Fedex, the return was processed and in 2 biz days was credited to my account. Just wanted to say what great service it was!

They say they ship the order within 2 business days. When I order a Down Sweater from them, there was no response at all. Even after 3 business days, I am not able to check the status of my order. I filed dispute and sent numerous emails via PayPal and still there was no respond.

I'm generally a real fan of Patagonia clothing and gear. I didn't hesitate to order an item from their website. It came quickly but sadly didn't fit properly. I promptly paid for shipping and returned the item. It's been several weeks and I still have not received a refund. They have the item in their possession for a reasonable amount of time to process a refund but still haven't done it. I would shop elsewhere with better online customer service! I'm very disappointed.

I really want to love this brand, some of their items are brilliant, but their customer service is appalling, especially for returns and refunds.
Think twice if you are planning on ordering several sizes and then want to return. They will either lose the item or take well over 45 days to refund with incredibility poor communication

Their refund processing times posted on website are inaccurate. Have contacted them twice with no refund yet.

Ordered a jacket from them on 31 December 2023. Today is 29 January and its still not here, a full month later. Furthermore there are no emails, no updates, no tracking and if I click on any links to the shop or my order in my emails I get "this site cannot be reached" messages. I feel this is a scam, yet their emails confirming my purchase are from Patagonia.com with legit logo

The worst customer service I have ever encountered! I returned an item on the 11th December and had to send numerous emails to prove that I had actually returned the item which they claimed to have not received despite the fact that I had proof of return. I got no response from most of my emails, the couple that they did respond to would take them over a week to reply to. I eventually got my refund 7 weeks after returning the item. I will never purchase from Patagonia again! Absolutely dreadful

Bought a fleece for the daughter Xmas. Undersized so had to back. Went well out of my way to exchange in the store in Dublin. Can't think of when I've treated so disdainfully in a long time. Absolutely no interest in helping, just told to send it back by post. If people chose to work in the service industry, at least pretend to be interested.

Received an over-shirt for the Winter as a Christmas present. I was astonished at the price of £180 including VAT. The shirt looks nice but the lining is 100% polyester - the same as can be found in similar shirts at Sainsbury and Edinburgh Wool for a fraction of the price. Polyester is basically plastic and I find it unbearable to wear; it is difficult for the skin to breathe. Horrible!

Will be taking it back with the knowledge of the friend who gifted it to me. Hopefully, there will be no hassle.