Pass N Go Driving School Reviews 

4,909
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 694 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff and instructors for their exceptional patience, clear explanations, and supportive approach, which significantly builds confidence. Many highlight the well-structured lessons and personalized guidance, ensuring a positive user experience and effective skill improvement, often leading to successful first-time passes. However, some customers also noted issues with administrative service and instructor reliability. Some people were dissatisfied with the admin team being unhelpful or unresponsive, with reports of ignored evidence or refused refunds. Others experienced problems with instructors being unprofessional, unreliable, or cancelling lessons last minute, sometimes leaving them without support for their test.

What people talk about most

Staff

Consumers report positive experiences with staff, particularly praising instructors for their patience,... See more

User experience

Reviewers highlight positive aspects of user experience, with many praising instructors for their clear... See more

Service

Users describe ambiguous interactions with service, with many expressing significant disappointment and... See more

Instructions

Reviewers mention positive feedback about instructions, often praising instructors for their clear... See more

Customer service

People report ambiguous experiences with customer service, with some customers expressing gratitude for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a great experience learning to drive with Oscar. He was calm, patient, and supportive. I never felt rushed and he explained everything in a really clear way. As someone who used to get inc... See more

Company replied

Rated 5 out of 5 stars

A huge thank you to Marina, my amazing driving instructor. She’s been so patient, supportive, and genuinely cared about helping me build my confidence and manage my anxiety behind the wheel. I hones... See more

Company replied

Rated 5 out of 5 stars

I can’t thank Simon enough for making my driving experience so positive! From the very first lesson he was supportive, patient and really built up my confidence in my ability to pass the test. Eve... See more

Company replied


Company details

  1. Driving School
  2. Training School

Written by the company

We are one of the largest driving schools in the U.K. With over 300 driving instructors offering both male, female, manual and automatic driving lessons, trailer training, Instructor training and more... We specialise in intensive driving courses particularly our pass in one week courses. We offer driving instructor training and under 17 year old training. We have an online booking system making lessons easy to book and your PNG online account keeps a record of all the training you've done and you can unlock training videos as you progress :-) Plus we only release your lesson payment to the driving instructor when they complete the lesson with you meaning your funds are safe and secure :-) Team PNG!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(4,909)

663 reviews in the last 12 months

Write a review
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Rated 5 out of 5 stars

Passing with Sandor Szabo

Started my driving lessons with passing with Sandor szabo. Enjoyable first lesson very informative answered any questions I had and gave me guidance on how to improve. Looking forward to more.

23 June 2026
Unprompted review
Pass N Go Driving School logo

Reply from Pass N Go Driving School

Thank you for sharing your kind comments David. It’s great to hear that Sandor's helping you so much on your driving journey! Best wishes for your future lessons. 😊
Team PNG ⚫🟢

Rated 2 out of 5 stars

Simon in Northumberland was brilliant…

Simon in Northumberland was brilliant initially. There was some confusion with my son's test meaning he was left without an instructor/car. Lack of communication was a large element with the instructor. The office were great in trying to help sort things, but it ultimately left my son without an in instructor/car for his test. He passed anyway, in his own car, but it did cause a lot of unnecessary stress sorting it out from our end which could have been avoided.

5 June 2026
Unprompted review
Pass N Go Driving School logo

Reply from Pass N Go Driving School

Congratulations on your son passing his test!⭐🚗.
Thanks for the review Michelle and feedback for Simon and your sons driving journey. We appreciate the detail you have provided
Best of luck out on the roads!
Happy driving. Team PNG ⚫🟢

Rated 5 out of 5 stars

Andrew top class driving instructor

Andrew was an amazing instructor. He was so professional and understanding and motivating. He took the time to understand my experience and learning style. His technical knowledge and experience really helped enhance the learning experience. He explained everything in a logical way and helped me pass my test would highly recommend him!

19 June 2026
Unprompted review
Pass N Go Driving School logo

Reply from Pass N Go Driving School

Thank you for your lovely five-star review Darren!
We're thrilled to hear you passed your test?
Wishing you all the best in your driving journey.
Team PNG ⚫🟢

Rated 4 out of 5 stars

Imarjot is a great instructor

Imarjot is a great instructor, kind, patient and an overall pleasant passenger. Plus he helped me with my driving lesson refunds which the website didn’t. Highly recommend as an instructor

12 June 2026
Unprompted review
Pass N Go Driving School logo

Reply from Pass N Go Driving School

Thank you for sharing your kind comments Max. It’s great to hear that Imarjot helped you so much on your driving journey! Best wishes for your future driving. 😊
Team PNG ⚫🟢

Rated 5 out of 5 stars

Stephen M helped me pass first time!

Stephen M. (Middlesbrough) is an excellent driving instructor that greatly helped me after having a rocky start to driving with another instructor. He helped me manage my nerves and feel test ready in a short period of time and was very patient and helped me pass first time! If you are a nervous driver he will definitely help you gain confidence on the road! 🚙

10 June 2026
Unprompted review
Pass N Go Driving School logo

Reply from Pass N Go Driving School

Congratulations on your first-time pass Ellie and thank you for the fantastic review and feedback for your instructor, Stephen😊. Best wishes for your future driving.
Team PNG ⚫🟢

Rated 5 out of 5 stars

I passed my test with Kashif From…

I passed my test with Kashif From Middlesbrough. He is the best, so organised, helpful and passionate about his work. Felt so comfortable and confident with his teaching. Definitely recommend him. A real Gem.

19 June 2026
Unprompted review
Pass N Go Driving School logo

Reply from Pass N Go Driving School

Hi Hana, We’re really glad to see you’ve had such a positive experience with Kashif! Congratulations on passing your test and best of luck out on the roads!
Team PNG ⚫🟢

Rated 5 out of 5 stars

Simon Doyle is a brilliant automatic…

Simon Doyle is a brilliant automatic instructor who was very understanding of my differing needs with autism, ADHD and anxiety despite admittedly from himself not having much experience with it. Out of 3 instructors in my life he's the only one who ever got me to test, and today I passed first time. I cannot recommend him enough.

19 June 2026
Unprompted review
Pass N Go Driving School logo

Reply from Pass N Go Driving School

Congratulations on your first time test pass Coby!⭐🚗.
Thanks for the great review and feedback for Simon. We will ensure that he receives it. 👍
Happy driving. Team PNG ⚫🟢

Rated 5 out of 5 stars

Darren Cook, Sunderland

I couldn’t have asked for a better driving instructor, Darren Cook was incredibly patient as I began my driving journey, he has lead to me feeling confident and calm behind the wheel passing with zero faults, I couldn’t have asked for any better.

Thanks again Darren, I cannot recommend him enough

18 June 2026
Unprompted review
Pass N Go Driving School logo

Reply from Pass N Go Driving School

Hi Ethan, We’re really glad to see you’ve had such a positive experience with Darren! Congratulations on passing your test and best of luck out on the roads!
Team PNG ⚫🟢

Rated 5 out of 5 stars

Marie Wanjohi in Wakefield was my…

Marie Wanjohi in Wakefield was my instructor.
She is a very great teacher and ensure to discuss and make the teachings seats with you.
I am happy to have been assigned to her as she is a good at what she does.
Thank you Marie for all that you did.
She was introduced by my friend that did lesson with her and passed and now I have my victory too

17 June 2026
Unprompted review
Pass N Go Driving School logo

Reply from Pass N Go Driving School

Congratulations on passing your test!⭐🚗.
Thanks for the great review and feedback for Marie. All the best on the roads
Happy driving. Team PNG ⚫🟢

Rated 5 out of 5 stars

Gordon Brown was my instructor - Anna

Gordon Brown was my instructor, got me through my test first time at Sunderland. Great teacher and extremely patient.

15 December 2025
Unprompted review
Pass N Go Driving School logo

Reply from Pass N Go Driving School

Congratulations on your first-time pass and thank you for the fantastic review and feedback for your instructor, Gordon😊. Best wishes for your future driving.
Team PNG ⚫🟢

Rated 5 out of 5 stars

My instructor Aaron was really great

My instructor Aaron was really great. Would recommend.

18 June 2026
Unprompted review
Pass N Go Driving School logo

Reply from Pass N Go Driving School

Thank you for the five-star review! Wishing you all the best in your future driving.
Happy driving. Team PNG ⚫🟢

Rated 5 out of 5 stars

My instructor Anton was so amazing !

My instructor Anton was so amazing !! I passed first time so happy !!

17 June 2026
Unprompted review
Pass N Go Driving School logo

Reply from Pass N Go Driving School

Thank you for your lovely five-star review Lauren!
We're thrilled to hear you passed your test on the first attempt with the help of Anton. Wishing you all the best in your driving journey.
Team PNG ⚫🟢

Rated 1 out of 5 stars

Unreliable..

Driving instructor cancelled on me/rearranged lessons constantly and also taught me wrong techniques. Unreliable & inconsistent, and decided to stop being an instructor a week before my test was booked which she knew about for months leaving me without a car or practise. Would not recommend this company to anyone.

17 June 2026
Unprompted review
Pass N Go Driving School logo

Reply from Pass N Go Driving School

Hi Emma Jane
Thank you for taking the time to leave us your feedback, we really appreciate it.

I can see our escalation team have been in contact with you and offered a resolution to your complaint.
Its worth noting all driving instructors we use are DVSA approved and have had the relevant hours required to teach.
Instructor was unavailable around 2 weeks before your test, by which time was to late to cover with another instructor
Thanks Team PNG ⚫🟢

Rated 5 out of 5 stars

I had my first lesson with Oscar

I had my first lesson with Oscar, he was very patient and kind, Had a great first lesson!

16 June 2026
Unprompted review
Pass N Go Driving School logo

Reply from Pass N Go Driving School

Thank you for the wonderful review Grace and best wishes for your future lessons with Oscar.
Team PNG ⚫🟢

Rated 5 out of 5 stars

I passed first time with Kash from…

I passed first time with Kash from Middlesbrough, an absolutely amazing driving instructor!!! Could not of done it without him, 10/10. Highly recommended.

17 June 2026
Unprompted review
Pass N Go Driving School logo

Reply from Pass N Go Driving School

Thank you for your lovely five-star review Saskia!
We're thrilled to hear you passed your test on the first attempt with the help of Kash. Wishing you all the best in your driving journey.
Team PNG ⚫🟢

Rated 2 out of 5 stars

You can never get booked.

My nephew cannot book a lesson for 6-7 weeks, car broken, no other instructors to step in. No good leaving 6 weeks between lessons booked solid. They should only take on the amount of students they can provide at least one lesson each for. Instead of just taking on all students and not giving consistency. Disgraceful given how much they charge.

15 June 2026
Unprompted review
Pass N Go Driving School logo

Reply from Pass N Go Driving School

Hello Angela
We were unable to trace an account for you based on your name alone. We need to ensure we are dealing with the correct person for data protection. We would like to resolve any issues you may have so I have requested more information from you through Trustpilot.
Hope to hear from you soon
Thanks Team PNG ⚫🟢

Rated 1 out of 5 stars

Worse service provider of the year

Our experience has been from bad to worse with rescheduling practice dates initially through an instructor called Andrew and no response from the team for any date yet , my husband had to cancel his test date and still no response from an instructor despite several mails to the team .
I am not pleased with their service and cannot recommend this to anyone.

10 April 2026
Unprompted review
Pass N Go Driving School logo

Reply from Pass N Go Driving School

Hi Abimbola
Thank you for taking the time to leave us your feedback, we really appreciate it.

We’re sorry to hear about your experience

Thank you for providing more details, I have looked through account and we do not cover the Knaresborough test centre. We emailed you 2nd June below
We don’t have any instructors who cover the Knaresborough test centre, I would recommend moving the test to the Wakefield test centre then letting us know the new date and time so we can allocate a driving instructor
Kind Regards Team PNG ⚫🟢

Rated 5 out of 5 stars

I had Phil Howarth as my instructor, I highly recommend!

I had Phil Howarth as my instructor in Leeds. I highly recommend!! I passed first time!
He was genuinely amazing as he was patient with me and clear and consistent in his methodology/teaching practices. We made sure my driving standard was polished and test ready, going over certain things countless times until they became natural for me. He worked around my schedule fitting me in all hours of the day/week which was a godsend and ultimately ensured my confidence was sky high for my test. If I had any issues or wasn't grasping something we would stop and talk about it and come up with a new method or plan that would work for me, finding new reference points or doing a manoeuvre differently. Wouldnt have done this so easily without you! Thank you again Phil, all the best!

11 June 2026
Unprompted review
Pass N Go Driving School logo

Reply from Pass N Go Driving School

Congratulations on your first-time test pass Luke and thank you for the fantastic review and feedback for your instructor, Phil 😊. Best wishes for your future driving.
Team PNG ⚫🟢

Rated 1 out of 5 stars

Avoid like the plague

Would give 0 stars if I could. The most unprofessional and uncaring company with instructors who don't listen and leave it until last minute to ask for things!!
It was a confusing experience I signed up paid £70 for lessons and then nothing no message for around a week until less than 24 hours to my lesson!! No hello or introduction or anything!!

I emailed the company who have palmed me off. I explained I cannot get a check in a code on request due to my records having to be dealt with privately which now means because of them I'm having to publicly announce this which is against the law!!!!!!!!
Worst company haven't bothered refunding me but I will take them to court and to the papers if they don't because I don't care that it's £70 it's the principle! Avoid this company scam artist like the plague!!

14 June 2026
Unprompted review
Pass N Go Driving School logo

Reply from Pass N Go Driving School

Hi Lee, thanks for taking the time to leave this review. We’re very sorry that you have had a negative experience with your instructor. I have seen your escalation form this morning and we will be in contact today.
Thanks Team PNG ⚫🟢

Rated 5 out of 5 stars

Had my first ever driving lesson with…

Had my first ever driving lesson with Oscar this morning and it went better than I thought! He was so calm and we had a lovely drive! Excited for the lessons ahead! Thank you for be patient with me! ☺️

13 June 2026
Unprompted review
Pass N Go Driving School logo

Reply from Pass N Go Driving School

Hi Nicole, We’re really glad to see you’ve had such a positive experience with Oscar! All the best on your future lessons
Team PNG ⚫🟢

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