I've had a great experience with Parlez. So much so, that I place another order with them within 2 weeks of each other. The products themselves are of amazing quality. I will definitely be ordering fr... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had an issue with a hoody having a small rip in it, couldn't clarify whether it was me or it was sent like that. They team was so nice and responded quickly, were able to resolve the issue swiftly, ve... See more
Company replied
I’ve ordered from Parlez a few times now, and they never disappoint. Every item I’ve bought has been fantastic quality great fabrics, excellent craftsmanship, and top-tier design. The fit is always s... See more
Fantastic service, brilliant products, discovered Parlez a few years ago and not looked back since.
Company details
Information provided by various external sources
Parlez Clothing is a UK brand based in Bristol. Inspired by Streetwear, Menswear & Workwear AW16 Brings you a clean selection of outerwear, Sweats, Tees
Contact info
Croydon Street, BS5 0EB, Bristol, United Kingdom
- www.parlez.co.uk
4.2
Great
131 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good quality tracksuit.
29 March 2022
Package is missing.
Did not receive a package because of a mistake/error by the courrier.
I did however receive friendly help from Parlez in getting back the cost
14 March 2022
Reply from Parlez Clothing
Hi Anton, We are really sorry to hear that you have not received your order. Unfortunately this is the first we have heard about it. If we could please ask you to email us at orders@parlez.co.uk you’re your order details then we will sort this out for you straight away.
*UPDATE we have received your email today with regards to this order today and we have refunded you. We are sorry for any inconvenience caused in this instance. Please do not hesitate to get in touch should you have any further problems
Perfect
Very good clothes, fast shipping and a Great customer support. Sometimes a little expensive but perfect in sale. Much LOVE
2 March 2022
Ordered for my son - great service
Great service. I ordered a Sweatshirt and T-shirt for my son as a birthday gift. The size was spot on and the quality was great. He really likes the brand and I would definitely consider buying some Parlez stuff for myself now I know about it.
21 February 2022
Unprompted review
Great clothes. great service
Bought a hoodie and jacket for my boyfriend. He absolutely loves them - and really nice quality as well. I had to return one for a different size, but it was no problem at all and the service was great.
18 February 2022
Unprompted review
Great clothing, great brand!
Bought a hoodie and I love it. Looks really cool, and the material is great quality. Great communication throughout and really prompt dispatch!
20 January 2022
Great service
19 January 2022
Really awful quality-
Really awful quality-
Sweatshirt £80, shrunk and crispy after 1 wash.
Ordered shorts in M, too small so sent back. Ordered different shorts in L, so big I could use as a tent.
T shirt- material seems so so cheap, ruined after one wash and thread unravelling.
Don’t bother!!!!
14 January 2022
Unprompted review
Misleading info on website
Ordered from the netherlands. On their website, Parlez stated to have “amazing shipping costs” and “no hidden costs”, which persuaded me to order. Onfortunately the hoodie was too large, so i wanted to return it and of course to pay the shipping fee myself. However, shipping costs suddenly were € 48. Ridiculous and misleading information from Parlez on their website. Customer service didnt come up with a solution and didnt even respond to my comment on their misleading website pop-up. Will never order again from Parlez.
6 January 2022
Unprompted review
3 week back log to get a refund on twi…
3 week back log to get a refund on twi tops of poor quality. Wouldn't bother with the clothes or system
21 December 2021
Unprompted review
4 repeated emails before refund for a return label I didn't ask for
Ordered a sweatshirt that didn't fit, so had to return. I followed the return instructions on the Parlez website to try and get a return address. In the end I was charged for a return label - I didn't need one and at no point requested one. This is only a minor problem in itself but it took 4 repeated emails to Parlez for them to refund the £2.99 postage label I hadn't asked for. EDIT: They're now claiming that they were waiting to me to "confirm" I'd used my own postage label before refunding me. This is untrue as I'd told them very clearly before that I'd used my own postage label. EDIT: They're also now claiming they didn't receive my first 3 emails. This is pretty obviously untrue as they replied to every single one.
17 December 2021
Unprompted review
Reply from Parlez Clothing
Hi Theo
So sorry you had a bad experience.
We try and respond to customers as quickly as possible but as I am sure you can understand it is a very busy time of year.
We responded to your original email within half and hour and then we refunded the £2.99 as soon as you confirmed you had not used the return label which we provided and instead used you own shipping method.
I am not sure where the other 3 email went but we did not receive them and it was not made clear in either correspondence that you had not used the return label we provided.
Have a great Christmas.
Regards
Parlez Team
Poor quality clothes, poor quality service
Shame to write this review because I love the design of the Parlez clothes, but my experience was terrible.
Ordered a £75 sweatshirt which arrived fairly promptly. However, the quality was dreadful, could tell it was poorly made out of cheap material so I sent it back.
I could see that it had arrived back at the Parlez warehouse and been signed for on the royal mail tracking website. After waiting weeks with no refund I contacted Parlez customer support who basically told me in poorly phrased emails that they had never received it and I would have to go to Royal Mail for a refund on the lost package. However this isn't possible because it was clearly signed for at the correct address. Leaving me £75 out of pocket for a poorly made sweatshirt and having to deal with the terrible customer service.
All in all bad experience, would not recommend. I would suggest going to a third party shop to buy Parlez but the quality of the clothes isn't good enough for the massive price tag - just pick something else instead.
9 June 2021
Unprompted review
Reply from Parlez Clothing
Hi Max
Thanks for your recent email.
I am sorry to hear you do not like our sweatshirts, they are made from 400gram loop back jersey and 99% of our customers like the quality of our garments.
With regard to the returns issue, your parcel was lost by Royal Mail.
Due to the current covid restrictions they are signing all deliveries at the depot and not getting actual signatures when items are delivered. If a parcel has not been received at our warehouse a claim needs to be made with Royal Mail to get the money back. We have done a sweep of the warehouse and checked all our returns records and couId not located it. We know this is an inconvenience and not ideal but sadly is the only course of action in this case.
If you have any issues getting your refund please get in contact again and sorry you have not been happy with our customer service but there is not a great deal more we can do in this instance.
Parlez Team
Absolutely first class customer service…
Absolutely first class customer service . Received the wrong item but they could not have been more helpful . Both postal charges refunded and so nice , friendly and efficient .
Sent another item out immediately . Could not be happier
5 January 2021
Unprompted review
Ordered a shirt for my son for…
Ordered a shirt for my son for Christmas. Wrong size had been sent. Initially I was cross but they responded really quickly and apologised for their error. Return postage was refunded and correct size sent out with a little gift thrown in. Very happy with how they dealt with this. My son loves their clothes by the way.
7 December 2020
Unprompted review
Wrong item sent.
I ordered a shirt from parlez clothing and they sent the wrong product. The company didn’t even attach a return slip. I will never buy from them again
2 September 2020
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.