Parkfield Supplies Reviews 

1,227
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 137 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the items are very well made, fit their mobile devices perfectly, and feature practical designs like built-in card holders and secure clasps. Many consumers also appreciate the reasonable prices and note that the seller maintains clear communication regarding order statuses throughout the process. Some reviewers were not happy with the lengthy delivery times and shipping delays caused by issues at the border or customs. A few people also pointed out that orders often ship directly from overseas, leading to unexpected tracking problems and simpler packaging than anticipated.

What people talk about most

Product

Customers had positive experiences with product, noting that items generally arrive looking exactly as... See more

Quality

Users describe positive interactions with quality, expressing satisfaction and delight with the items they... See more

Delivery service

People report ambiguous experiences with delivery_service, reflecting a wide range of opinions among... See more

Order

Reviewers highlight ambiguous aspects of order, with contrasting experiences regarding shipping and... See more

Price

Clients share positive opinions on price, finding the costs reasonable for the good quality offered. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Even though the product was coming from out of the U. S. the supplier made updates about shipping with me by emails. I definitely think the price is reasonable since the phone case is good quality. Af... See more

Rated 5 out of 5 stars

Great communication throughout, and the product (woven strap for pixel watch) is just what I needed! Ordinary straps cause eczema around my wrist, but the breathability of this product has returned... See more

Rated 5 out of 5 stars

I received my item (a rose gold watch magnetic watch strap for my samsung watch 4) as promised and it looks even better in person. It took about 7 days to arrive which was ok. The tracking number neve... See more

Rated 5 out of 5 stars

I was informed all the time about the status of my order. The procuct is exactly that what I have expected. Very good quality of my cross body I phone cover bag.


Company details

  1. Cell Phone Accessory Store

Written by the company

A carefully curated selection of bands, cases and accessories for your Apple Watch, Airpods, iPhone or Samsung device


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 36% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(1,227)

168 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exemplary customer service

Exemplary customer service . Excellent item . Fairly priced .
Company dispatched item However on delivery the parcel was left in a place were it was misplaced . For 2 weeks.

22 November 2024
Unprompted review
Rated 1 out of 5 stars

This company is a scam

This company is a scam. They "lost" my last package before USPS could even pick it up. Two weeks later they "shipped a new one" with the same exact tracking number as the lost item

29 September 2024
Unprompted review
Parkfield Supplies logo

Reply from Parkfield Supplies

Hi Chris,

Thanks for your review.

I've looked into this for you. Your first package was lost by USPS, you requested a refund which was applied to your order in full.

Having reviewed the communication you had with our customer service team, there was no mention of a replacement being shipped out (from either ourselves or you). You requested a refund which processed.

We have tried to get in touch with you unsuccessfully so please reach out if there's anything else we can do for you.

We're here for you and happy to help :)

Thanks
Sara

Rated 5 out of 5 stars

Best Magnetic Case

After 3 years, I had to replace my case. So glad it's still available because it mounts magnetically to my dash mount in the perfect place for navigation, etc. Love the camera cover and the fold out ring stand. Great color selection.

15 July 2024
Unprompted review
Rated 1 out of 5 stars

The company have not responded to 4…

The company have not responded to 4 emails requesting a return and refund. Neither have they responded to a dispute raised with PayPay - I do not trust this company and would not recommend anybody to buy anything from them.
2 days after my post the company reponded to my emails and satisfactorily resolved my issue.

20 May 2024
Unprompted review
Parkfield Supplies logo

Reply from Parkfield Supplies

Hi Christine,

Thanks for sharing your feedback

We've looked into this, your emails were unfortunately being categorised as SPAM by google which is why we did not receive and respond to them in a timely fashion.

Please accept our apologies for this, I can see that once we were aware of the issue we did get in contact to refund you in full

If there's anything else we can do for you please don't hesitate to get in touch - hello@parkfieldsupplies.co.uk

Thanks
Sara

Rated 3 out of 5 stars

bad quality …

i love the cases and style I just bought a case from here the one that flips down on the back for cards Iv only dropped it once but the case broke abit and I payed £30 for the case but it was on a discount it should of been around £60 it's good style and uses but not good quality I have only had it for a few months

25 May 2024
Unprompted review
Parkfield Supplies logo

Reply from Parkfield Supplies

Hi there,

Thanks for sharing your feedback

We're unable to find any order on our system under your name and our request for contact information via Trust Pilot has been ignored.

Please get in touch with us at hello@parkfieldsupplies.co.uk so we can investigate and get this problem resolved for you as soon as possible :)

Thanks
Sara

Rated 3 out of 5 stars

A not initially happy experience resolved.

I ordered a Diamond Tempered Protective Watch Cover from this company on 10th May paying £16.99. Despite an additional £3.95 charge for postage / packing, when the item arrived a week later, I thought the packaging to be woefully inadequate - a one layer bubble wrapped envelope and no box. Upon opening the envelope, the item was damaged, and is no use to me whatsoever. I have sent Parkfield Supplies 4 emails asking them to contact me with details of how I can return the item, and obtain a full refund of the monies paid. I’ve heard nothing. In the most recent one sent yesterday evening, I informed them that unless they made contact with me, I would be putting a negative review on this forum, and reporting them to Trading Standards. Still nothing, so let’s see if this galvanises them into doing the right thing, communicating with me, and refunding my money.

Update: As a direct result of the above post, Parkfield supplies have been in contact with me, have apologised and refunded me.

17 May 2024
Unprompted review
Parkfield Supplies logo

Reply from Parkfield Supplies

Hi Sue,

Thanks for sharing your feedback

Please accept my apologies for the experience you've had.

Your emails were unfortunately being categorised as SPAM by google which is why we did not receive and respond to them in a timely fashion.

I can see that since you provided your contact details here on Trust Pilot, one of the team has been in touch to refund your order in full

If there's anything else you need help with please don't hesitate to get in touch - hello@parkfieldsupplies.co.uk (we've added your email address to the safe senders list now so hopefully it should find its way to us as normal!)

Thanks
Sara

Rated 1 out of 5 stars

Beware of extra items being added and charged

I ordered 2 phone cases and an extra was added and charged after I had completed my order despite clicking "decline offer" I emailed customer services immediately, within 2 minutes. I received a reply stating the order had already been sent to the fulfilment team. I have been charged an extra $48 for a case I have no use for.
Be very careful ordering through this website.

3 April 2024
Unprompted review
Parkfield Supplies logo

Reply from Parkfield Supplies

Hi Emily,

Thanks for your feedback :)

I've looked into this for you, you declined the second offer but accepted the first which is why the additional case was added to your order.

As it appears this was an error, we've gone ahead and refunded that additional product for you in full :)

I hope this resolves the issue but if you have any further queries please don't hesitate to get in touch - hello@parkfieldsupplies-au.com

Thanks
Sara

Rated 5 out of 5 stars

I Highly Recommend

This is the third time ordering from this company and I have found the quality to be excellent, the communication to be excellent and the shipping time reasonable. Would order again and highly recommend.

29 March 2024
Unprompted review
Rated 2 out of 5 stars

Got an email saying thanks for buying one of our products but I brought TWO

Got an email saying thank you for buying ONE of our products but I brought TWO 😡 There is no ph number to contact you , I'm pissed !!!

19 March 2024
Unprompted review
Parkfield Supplies logo

Reply from Parkfield Supplies

Hi there,

Thanks for your comments :)

I've looked into this for you, your order was indeed for two items. One was shipped out before the other which is why you received an email saying one product was on its way.

Apologies if this was confusing, any other help you need please do get in touch - hello@parkfieldsupplies-au.com

Thanks
Sara

Rated 5 out of 5 stars

The quality was very important to me

The quality was very important to me, as I'd rather pay a little more for good quality.
Parkfield kept me informed of the product until in arrived at my door.
Will do business again in the future.

29 January 2024
Unprompted review
Rated 5 out of 5 stars

Privacy screen protectors work well

They said 5-15 working days for delivery and my order turned up after about 2 weeks. The polarising screen protector was the same to fit as any other smartphone screen, so a bit fiddly but doable yourself. The polarising technology for privacy from people beside you works pretty well, although I now need a slightly higher screen brightness for normal use.

1 September 2023
Unprompted review
Rated 1 out of 5 stars

Placed an order 11/25/23

Placed an order 11/25/23. It is now 12/21/23 & nothing has arrived ! Tracking # shows package has been in Jamaica, NY since 12/1/23. Emailed Customer Service and got no response !

21 December 2023
Unprompted review
Parkfield Supplies logo

Reply from Parkfield Supplies

Hi Carol,

Thanks for sharing your feedback with us

Please accept my apologies, upon investigating it appears as though your order was lost in transit.

This is rare but does happen especially in the busy lead up to Christmas when USPS are extremely busy.

I've checked with our customer service team and can see that you have been refunded in full, if there is anything else we can do please don't hesitate to reach out

Thanks!
Sara

Rated 1 out of 5 stars

Bought a case for my new Samsung galaxy…

Bought a case for my new Samsung galaxy S23 ultra. Not only did take ages to come, once it did the bag stated... phone case £11.95. I paid £40. I understand a business needs to make money but that's some profit that.
Then I opened the bag and seen what my £40 case was like.... In the pics it looks boss but it was far from it, the screen attachment/protection was as thin as you could make it. Flexible and as thin as single ply bog roll. I removed the fingerprint sticker being very careful not to touch it as per the instructions, I followed them to a tee. Fitted the phone and it was a proper snug fit, (that bit I liked) followed the instructions again to press on fingerprint tab, then applied the back. Now it was all together. I tried my phone with the fingerprint and it didn't work, I even tried it with a fresh fingerprint, nope wouldn't have it. Caused me nowt but trouble as to log on to banking and credit card apps I needed my fingerprint. Then for the next two days I thought the network was down with my phone provider, I could get calls and use my internet but speaking to anyone they couldn't hear me (not good when I take calls from Emergency Services with my job at all hours). I phoned my provider who also couldn't hear me so I had to use someone elses phone to contact them and they told me to remove the phone case and HEY PRESTO my phone worked perfectly again. I don't recommend buying from them. I'm far from happy wasting £40. Put my old case on and now waiting for a screen protector from someone else. I have a work phone also with a case like this one I bought but that works great, has a thick screen protector/all round protection, I thought it was the same one I was buying, how wrong I was...

1 December 2023
Unprompted review
Parkfield Supplies logo

Reply from Parkfield Supplies

Hi there,

Thanks for taking the time out to share your feedback, it's hugely appreciated

I'd like to apologise for the issue you've experienced. We haven't had this issue reported before but have passed your information on to our manufacturer to see if there are any improvements that can be made.

I can see that your order has been refunded in full but if there is anything else we can help with please do not hesitate to get in touch again :)

Thanks!
Sara

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