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The Paris Pass Reviews 

7,801
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 55 reviews, reviewers had a great experience with this company. Customers consistently found the product excellent, offering a wide range of attractions and culinary experiences that made exploring the city enjoyable and comprehensive. Many appreciated the convenience and ease of use, noting how the pass helped structure trips and save time by avoiding queues. The accessibility of offers in various locations also contributed to a smooth, stress-free user experience. However, some people mentioned that getting full value for money was challenging, finding it difficult to utilize all included experiences. A few reviewers also encountered issues accessing specific attractions, sometimes requiring a separate museum pass despite being listed. Additionally, careful planning and scheduling were essential to maximize benefits, as time restrictions occasionally did not align with itineraries.

What people talk about most

Value for money

Reviewers mention ambiguous feedback about value for money, with many customers reporting that the pass... See more

Location

Clients share positive opinions on location, finding it helpful for planning trips and structuring their... See more

Product

Customers consistently note positive experiences with the product, with many expressing their love for the... See more

Service

People report ambiguous experiences with service, with many customers enjoying the attractions, tours, and... See more

User experience

Consumers find the user experience to be positive, with many reviewers highlighting its ease of use and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Helped avoid queues which would have taken up most of the days. Really impressed with the Restaurants -on our own, we'd probably never even have heard of some of the places. Covered all of the 'mus... See more

Company replied

Rated 4 out of 5 stars

I had a couple of inconveniences when trying to access the Sainte Chapelle and l’Arc de triomphe. They requested the Paris museum pass, which is a completely different pass. I reached out customer ser... See more

Company replied

Rated 4 out of 5 stars

There was a nice combination of activities and meal opportunities to take advantage of. I did the six day plan and still had some activities to do, so would have liked an eight day option. Overall, a... See more

Company replied

Rated 4 out of 5 stars

It is worth the price with the museum pass, experiences and food vouchers included. We enjoyed the museum and free food the most. However, we couldn't enter LV Foundation, which is a bumper. Another P... See more

Company replied


Company details

  1. Travel Aggregator

Written by the company

The Paris Pass is the complete sightseeing package for visitors to the city. Holders have access to over 60 attractions at no extra cost, a 2 day hop-on-hop-off bus tour ticket, a comprehensive guidebook and a Metro Travelcard! Popular attractions included are Louvre Museum, Palace of Versailles, Wine Tasting Experience, Notre Dame Cathedral and The Orsay. Discover more and spend less with The Paris Pass! Learn more online...

Learn more about The Paris Pass

Written by the company

SAVE MONEY!
The Paris Paris includes entry to over 60 top attractions and a bus tour. It even includes a Travelcard for unlimited use of public transport.
SAVE STRESS!
The Paris Pass includes everything you need to explore the city and see the sights. No need to buy tickets everywhere you go.
SEE MORE!
The Paris Pass allows you to see more of the city and helps you discover things you didn't know about.

Contact info

4.1

Great

TrustScore 4 out of 5

8K reviews

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4.1

All reviews

(7,801)

60 reviews in the last 12 months

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Rated 5 out of 5 stars

Great sights. Good food

The Paris pass was a great way to see a number of key sites and eat delicious food in restaurants we might otherwise have missed or felt were too pricey.

2 July 2024
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Reply from The Paris Pass

Hi Gillian,

Thank you for taking the time to write a review. We really appreciate the positive feedback. We're happy to hear you enjoyed using the pass while visiting one of our cities.

Best Regards
Go City

Rated 5 out of 5 stars
The Paris Pass logo

Reply from The Paris Pass

Hi Linda,

We are thrilled to receive your feedback. It would certainly boost our confidence as we strive to provide hassle free experience.

Best Regards
Go City

Rated 5 out of 5 stars

We saw 5 museums

We saw 5 museums, did a wine tasting and went on 4 walking tours.

28 June 2024
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Reply from The Paris Pass

Hi Janet,

We are beyond thankful for your review.

Best Regards
Go City

Rated 5 out of 5 stars

Great value and variety of activities

We got a lot of value out of the pass as we did several activities each of our six days. We also visited sites and restaurants we would not have tried had we not had the pass.

28 June 2024
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Reply from The Paris Pass

Hi Joy,

This made our day. We are so grateful for your kind words. Thanks for sharing your review with us and the community. We hope to serve you again in the future.

Best Regards
Go City

Rated 2 out of 5 stars

Terrible system at the louvre

Terrible system at the louvre. Daughter almost did not get in.

24 June 2024
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Reply from The Paris Pass

That’s not what we like to hear. We work closely with all the attractions on our passes and will make sure your comments are passed on to The Louvre. We hope you enjoyed the rest of your trip - and that you’ll give us another try in the future!
Kind Regards,
Go City

Rated 5 out of 5 stars

Great Value of money

Great Value of money. Easy to use and able to get the most out of Paris. Highly recommended.

31 May 2024
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Reply from The Paris Pass

Hi Charlie,

We are beyond thankful for your review.

Best Regards,
Go City

Rated 5 out of 5 stars

Very good

Very good! Amazing experience. Wonderful staff.

21 June 2024
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Reply from The Paris Pass

Hi Luis,

This made our day. We are so grateful for your kind words. Thanks for sharing your review with us and the community. We hope to serve you again in the future.

Best Regards
Go City

Rated 5 out of 5 stars

I was apprehensive initially

I was apprehensive initially, but our experience of using the Paris Pass and the value we got out was great in the end. It definitely made us do and experience more than we would have otherwise. There were no issues with redeeming the pass anywhere,

14 June 2024
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Reply from The Paris Pass

Hi Chelsea,

Thank you for taking the time to write a review. Your feedback is extremely important to us. It is great to hear that you enjoyed using the pass from Go City. We hope to serve you in near future.

Regards,
Go City

Rated 5 out of 5 stars

Great value

This pass was great. I got to do so many things and save a ton of money.

7 June 2024
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Reply from The Paris Pass

Hi Taryn,

This made our day! Your review means a lot to us. We hope to serve you again in the future.

Regards,
Go City

Rated 5 out of 5 stars
The Paris Pass logo

Reply from The Paris Pass

Hi Sandeep,

This made our day! Your review means a lot to us. We hope to serve you again in the future.

Regards,
Go City

Rated 2 out of 5 stars

One adult plus child for 2 days: value for money???

I bought these for my daughter and myself. (After having used the two day London pass we were so impressed with the number of activities and savings). The booking systems in Paris, the children going free to museums, the closed notre dame, made the cost/savings ration nominal. The time parameters on the food offers and activities (e.g. macarons in monmartre in the morning, but the walking tour which only goes at 2pm, makes some items impossible to use together unless you are staying in the area. Also, the walking tour up the Eiffel tour is walking up 2 flights (675 stairs) which does not cost much. If you want to go to the summit, it is an extra cost. The guided tour is ok—but the costs of walking up the two flights ourselves (without tour) was very small. Despite going to the Louvre, the Eiffel tour, the bateux Parisian, and train in montmartre, we did not use the expense worth of the pass cost.

31 May 2024
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Reply from The Paris Pass

Hello,

We extend our sincere apologies for the experience you had. We work round the clock to provide the best customer service experience to our customers. Please be assured that we are working on your concern, our team will get back to you via email regarding the same.

We're sorry to hear that you were disappointed using our pass. We'll get in touch with you via email to address your concern properly.

Regards,
Go City

Rated 3 out of 5 stars

Paris Pass desappointed us!

We use to buy Pass of cities (New York, London, Ámsterdam, etc..) that we visit… But be careful with Paris Pass, you need to book lost of experiencies in advance. More than that, for exemple, Louvre you need to get Museum Pass, you can’t go inside with Paris Pass neither you booked in advance with it. Other Eiffel tower, if you buy a new experience to The Summit they are not so good identifies

31 May 2024
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Reply from The Paris Pass

Hi Eva,

We really apologize for the inconvenience caused to you. At Go City, we never want our customers to have this kind of bad experience with our services. We're terribly sorry for your disappointing experience using our pass.

All the necessary information is available on our website regarding the attraction activities and what is required in order to get the entry. By clicking on particular attractions, you can get all the necessary information in 'Know Before You Go' section.

However, your feedback is extremely important to us, and we will be definitely working on your feedback and ensure that this should not repeat in the future. We will be trying to display the necessary information more visible on our website.

Regards,
Go City

Rated 5 out of 5 stars

Great way to experience the city!!

There were plenty of options to keep us busy. The only complaint I have is how complicated and unclear it was to get the museum pass. We had an issue at the louve because we made the reservation but didn’t download the museum pass ahead of time.

24 May 2024
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Reply from The Paris Pass

Hi Rachael,

Thank you for taking the time to write a review. Your feedback is extremely important to us. It is great to hear that you enjoyed using the pass from Go City. We hope to serve you in near future.

Regards,
Go City

Rated 5 out of 5 stars

Variety and ease of access

There was a great variety and it was fantastic to skip the queues

27 May 2024
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Reply from The Paris Pass

Hello,

This made our day! Your review means a lot to us. We hope to serve you again in the future.

Regards,
Go City

Rated 5 out of 5 stars

4 Day Pass for week stay was fabulous!

My daughter and I got the 4 day pass for our week in Paris in May 2024. It was an amazing way to do all the events and sights on our list, opening our minds to including things we wouldn’t have thought of also! There were some waits in lines, mostly non existent lines, but seriously nothing compared to what it could be. Every event was well thought out and we were always treated well showing the pass. The food and beverage establishments which were on the pass exceeded our expectations!

I found it best to go through the list of options of places, and write down the places of interest and their dates and time that the pass needs to be included. Then try to include as many ‘experiences’ in the same area as your most favourite for the day. It takes a while to organize your trip but that is part of the fun.
We did get a Navigo Pass (metro and bus) (not included) for the week which helped us to quickly get to many sights in the city quickly. This was a wonderful way to see many things at an affordable price…if you go to many of the experiences.

28 May 2024
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Reply from The Paris Pass

Hi Cory,

We are thrilled to receive your feedback. It would certainly boost our confidence as we strive to provide hassle free experience. Thank you for taking the time to write a review. We really appreciate the positive feedback. We're happy to hear you enjoyed using the pass while visiting one of our cities.

Regards,
Go City

Rated 5 out of 5 stars

Excellent guides!

Excellent guides!
Interesting tours and lots of variety for different interests.
Great tasting experiences too!
Definitely worth it!

21 May 2024
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Reply from The Paris Pass

Hi Louise,

We appreciate you taking the time to leave us a review. Your feedback is valuable to us as it gives us constant motivation to improve and provide the best services possible.

Regards,
Go City

Rated 4 out of 5 stars

Lots of choices of activities

Lots of choices of activities, however some information wrong, using the location facility did not always led you to the right place. A place for recent update would be good, went to a lot of effort to go to places that were shut even though info on the pass said otherwise. A lot of wasted time.

28 May 2024
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Reply from The Paris Pass

Hello,

We really appreciate your feedback and it will be used to help identify gaps and improve our service. We will try our best to improve our communication with the attractions. So, Go City users, don't face this kind of problem in future. It is great to hear that you enjoyed using the pass from Go City. We hope to serve you in near future.

Regards,
Go City

Rated 3 out of 5 stars

Good and bad…

We liked the convenience of showing the pass and bypassing some lines. Many opportunities to use the card. However it was difficult and cumbersome to navigate within the app. They weren’t alphabetical nor could you delete those not interested. It should have been easy to signify those we visited.

24 May 2024
The Paris Pass logo

Reply from The Paris Pass

Hello,

Thank you for taking the time to write a review. Your feedback is extremely important to us. We're so sorry to hear about your unpleasant experience. It will be used to help identify gaps and improve our service.

We will try our best to improve our services and definitely working on your feedback regarding the mobile application. So, Go City users, don't face this kind of problem in future. Your feedback is valuable to us as it gives us constant motivation to improve and provide the best services possible. We hope to serve you in near future.

Regards,
Go City

Rated 4 out of 5 stars

We enjoyed the Paris Pass but felt…

We enjoyed the Paris Pass but felt rather limited by times available and the fact there was nothing for after 6pm. Overall we more than made our money back. The big win were the several food options, the restaurants were amazing and the meals offered were full size.

21 May 2024
The Paris Pass logo

Reply from The Paris Pass

Hi Dawn,

This made our day. We are so grateful for your kind words. Thanks for sharing your review with us and the community. We hope to serve you again in the future.

Regards,
Go City

Rated 5 out of 5 stars

The Paris Pass made it easy to navigate…

The Paris Pass made it easy to navigate the city's top attractions. It also allowed my group to visit some of the cutest restaurants with free food and cocktails. Definitely helped make our stay much more efficient and enjoyable. 5/5 would recommend!

15 May 2024
The Paris Pass logo

Reply from The Paris Pass

Hi Frank,

This made our day. We are so grateful for your kind words. Thanks for sharing your review with us and the community. We hope to serve you again in the future.

Regards,
Go City

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