Paperturn.com | The Online Flipbook System Reviews 

255
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Their customer service team are really quick to respond and super helpful. So refreshing to be able to talk to a human! The software is simple to use and I like the way our brochures appear. Highly... See more

Company replied

Rated 5 out of 5 stars

I've been using Paperturn for a few years and have been very happy. Recently I had to contact the Customer Experience team to help with a small problem and they couldn't have been more helpful. No AI... See more

Company replied

Rated 5 out of 5 stars

The program is reasonably priced and easy to use. When I had questions they provided great customer service. Our conference goers loved the electronic program with links to websites, pages within th... See more

Company replied

Rated 5 out of 5 stars

I have been using Paperturn for several years to host our Media Guide for a local basketball tournament. Several reasons why I come back every year. 1) Easy to use. 2) Good analytics to share with t... See more

Company replied

Company details

  1. Software Company
  2. Software Vendor

Written by the company

Paperturn is an online flipbook software that helps you convert your PDFs into beautiful, interactive digital publications; whether that be a digital magazine, a sales catalog, a year end report, a brochure, an employee manual etc. - you name it! In addition to helping you easily go digital, we offer many smart features: - Google® Search Optimisation - get yourself better rankings! - Data & Measurement - know your audience like the back of your hand - Interactive Features - add hyperlinks and videos into your publication - Simple Shareability - embed it on your website, share to social media or add it to your blog - Responsive - uncompromised quality on mobile, tablet and desktop - Unparallelled Resolution & Clarity - pixel perfect display across all devices


Contact info

4.9

Excellent

TrustScore 5 out of 5

255 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.9

All reviews

(255)

20 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The customer service surprised me in…

The customer service surprised me in the nicest way possible, I struggled setting the account and the following day they wrote to apologise and confirm it has all been sorted. Then they called to make sure my project went alright and I had a nice chat with the customer rep, I don't remember when I last have been approached by an online app's humans, it felt really nice to be shown they care.

11 July 2024
Unprompted review
Paperturn.com | The Online Flipbook System logo

Reply from Paperturn.com | The Online Flipbook System

Hi M L,
Thank you so much for your kind words and the 5-star review! We really appreciate it and are happy that you are satisfied with the service you received. Thanks again!
Warmest regards,
The Paperturn.com Customer Experience Team

Rated 5 out of 5 stars

Faultless customer service

Debra helped me with my query quickly and efficiently. She was very patient and helped me amend my publication to exactly how I needed it to be. Thanks Debra - faultless customer service!

17 June 2024
Unprompted review
Paperturn.com | The Online Flipbook System logo

Reply from Paperturn.com | The Online Flipbook System

Hi Ellie,
Thank you so much for your kind words! We're very happy that you're satisfied with our service and the product we provide. Thanks for the 5 stars!
Warmest regards,
The Paperturn.com Customer Experience Team

Rated 5 out of 5 stars

great service

No waiting time, competent and nice contact person (Thank you Debra), Instant solution

7 June 2024
Unprompted review
Paperturn.com | The Online Flipbook System logo

Reply from Paperturn.com | The Online Flipbook System

Hello Valeska,
Thank you for sharing your opinion and leaving us this amazing 5-star review!
Warmest regards,
The Paperturn.com Customer Experience Team

Rated 5 out of 5 stars

The Adventures of Digit & Tess

Paperturn.com site was an excellent place to view my book and assess it for various sales platform. Excellent experience!

27 May 2024
Unprompted review
Paperturn.com | The Online Flipbook System logo

Reply from Paperturn.com | The Online Flipbook System

Hi Rick,
Thank you so much for your 5-star review! We're happy to hear that you are satisfied with our product. Thanks again!
Warmest regards,
The Paperturn.com Customer Experience Team

Rated 5 out of 5 stars

10/10 Customer Service

Not only is the product exactly what we were looking for, but their customer service is excellent. Debra has been extra helpful!

16 May 2024
Unprompted review
Paperturn.com | The Online Flipbook System logo

Reply from Paperturn.com | The Online Flipbook System

Hi Jill,
Thank you very much for your 10/10 rating. We're happy that you like our product and are satisfied with the service we provide. Thanks for this 5-star review!
Warmest regards,
The Paperturn.com Customer Experience Team

Rated 5 out of 5 stars

Superior and Fast Customer Service

I am new to Paperturn. Giving it a trial run for a huge project I am putting together where time is of the essence. I had a question on how to put the flip page into my wix website. The question was late last Friday night. I suspected that I likely would not here anything back until Monday, at the earliest. (Just because that seems how businesses, in general, seem to work.

I was more than pleasantly surprised when Lisa got back to me within hours (as opposed to within days). While I have not yet tried the directions Lisa Hickisch so eloquently provided, I suspect that it will work without a hitch.

If this does work, knowing that if I have any further questions and that they are replied to like right away, I suspect I will have a long term relationship with Paperturn.com.

10 May 2024
Unprompted review
Paperturn.com | The Online Flipbook System logo

Reply from Paperturn.com | The Online Flipbook System

Hello Christian,
thank you so much for this glowing 5-star review. We are glad that you are happy with the service and product provided. Thanks again for this amazing review!
Warmest regards,
The Paperturn.com Customer Experience Team

Rated 5 out of 5 stars

Great service and we always receive…

Great service and we always receive excellent service from their support team.

24 April 2024
Unprompted review
Paperturn.com | The Online Flipbook System logo

Reply from Paperturn.com | The Online Flipbook System

Hi Brent,
Thank you so much for your appreciative words and the 5 stars you gave us!
Warmest regards,
The Paperturn.com Customer Experience Team

Rated 5 out of 5 stars

Wow! Just wow!

Wow! Paperturn is definitely a fabulous product and it is cleverly crafted to be user friendly and user intuitive. Dan was especially excellent in his guidance and support with our questions. Our Board of Directors was blown away by the test flipbook we crafted from our Annual Report - a robust pdf document that came alive in Paperturn! We look forward to converting and publishing more flipbooks and will definitely recommend Paperturn to everyone we know who can use this amazing product.

19 April 2024
Unprompted review
Paperturn.com | The Online Flipbook System logo

Reply from Paperturn.com | The Online Flipbook System

Hi SaveCrystalRiver Incorporated,
thank you so much for this lovely review! We highly appreciate it and are glad that you are satisfied with the product and service we provide. Thanks again for the 5 stars!
Warmest regards,
The Paperturn.com Customer Experience Team

Rated 5 out of 5 stars

They were quick to respond and solved…

They were quick to respond and solved my problem the same day!

25 March 2024
Unprompted review
Paperturn.com | The Online Flipbook System logo

Reply from Paperturn.com | The Online Flipbook System

Hi Enas,
thank you for your 5-star review! It's greatly appreciated!
Warmest regards,
The Paperturn.com Customer Experience Team

Rated 5 out of 5 stars

Very quick response and very friendly…

Very quick response and very friendly and helpful

21 March 2024
Unprompted review
Paperturn.com | The Online Flipbook System logo

Reply from Paperturn.com | The Online Flipbook System

Hi Daryl,
thank you so much for your 5-star review. We highly appreciate it!
Warmest regards,
The Paperturn.com Customer Experience Team

Rated 5 out of 5 stars

The person was to the point and very…

The person was to the point and very knowledgeable.
I would recommend your company for the product and the after purchase service. :)

29 February 2024
Unprompted review
Paperturn.com | The Online Flipbook System logo

Reply from Paperturn.com | The Online Flipbook System

Hi Gilles,
Thank you very much for your 5-star review! We highly appreciate your opinion and are pleased that you're satisfied with our product and service.
Warmest regards,
The Paperturn.com Customer Experience Team

Rated 5 out of 5 stars

We started using Paperturn last year…

We started using Paperturn last year and love the standard of presentation it gives us.
Having run into a small issue last week, Debra was unbelievably responsive and helped sort in a flash!
Brilliant product and brilliant customer service - thank Debra and Team!

9 February 2024
Unprompted review
Paperturn.com | The Online Flipbook System logo

Reply from Paperturn.com | The Online Flipbook System

Hi Lucy,
Thank you for sharing your positive experiences with our product and service. We're constantly striving to provide the best customer service and offer a convincing, easy-to-use product. We appreciate your 5-star review!
Warmest regards,
The Paperturn.com Customer Experience Team

Rated 5 out of 5 stars

Prompt, Professional and Courteous Service

While reviewing their product/service, I went on their chat and asked if it was possible to speak to a human as opposed to chatting with a bot and I received a call from Ariel a representative within less than 5 minutes. Ariel was very knowledgeable, prompt, professional and courteous and suggested I speak to Dan Rees and arrange a consultation with him. Dan, who provided an excellent demo of the product/service was also knowledgeable, prompt, professional and courteous. The product itself is very good, but the knowledgeable, prompt, professional and courteous service and human interaction is what prompted me to sign up.

13 February 2024
Unprompted review
Paperturn.com | The Online Flipbook System logo

Reply from Paperturn.com | The Online Flipbook System

Hi Larry,
Thank you so much for giving us a wonderful 5-star review! We're really happy that you liked our service and product. We always work hard to make sure our customers are happy and provide helpful advice whenever you need it. Your positive experience means a lot to us!
Warmest regards,
The Paperturn.com Team

Rated 5 out of 5 stars

super service

Debra was great and helped and personally fixed the problem quickly and the flipbook is great for one time would recommend

6 February 2024
Unprompted review
Paperturn.com | The Online Flipbook System logo

Reply from Paperturn.com | The Online Flipbook System

Hi Lily, thank you so much for your 5-star review! We always try to provide the best service possible and are happy that you had a positive experience. Thanks again!
Warmest regards,
The Paperturn.com Customer Experience Team

Rated 5 out of 5 stars

Quick & Responsive service

5 stars for the customer experience, always helpful and always quick with responding to queries.

1 February 2024
Unprompted review
Paperturn.com | The Online Flipbook System logo

Reply from Paperturn.com | The Online Flipbook System

Hi AM,
Thank you so much for your 5-star review! We greatly appreciate it and are happy that you shared your experience. Thanks again!
Warmest regards,
The Paperturn.com Customer Experience Team

Rated 5 out of 5 stars

So painless

I was pleasantly surprised at how easy it was to create my flip book. I am only on the 14-day trial, but I will be upgrading in a few days. I created another flip book on another site, but hindsight is making me reconsider that one and just stick with this site for every other flip book I plan on creating. Thank you for making this a painless process. I even suggested a friend to use this as a way to send to her beta and arc readers.

28 January 2024
Unprompted review
Paperturn.com | The Online Flipbook System logo

Reply from Paperturn.com | The Online Flipbook System

Hi Laurie,
thank you for this awesome 5-star review! We are happy to hear that you are satisfied with the product we provide and that you even recommended us. Thank you!
Warmest regards,
The Paperturn.com Customer Experience Team

Rated 5 out of 5 stars

Great customer service

Very happy with my initial contact with the company. They were very helpful and responded quickly.

22 January 2024
Unprompted review
Paperturn.com | The Online Flipbook System logo

Reply from Paperturn.com | The Online Flipbook System

Hello James,
thank you for this 5-star review. We're happy that you're satisfied with the service we provide!
Warmest regards,
The Paperturn.com Customer Experience Team

Rated 5 out of 5 stars

Wonderful customer service

Wonderful customer service
Paperturn has been a great investment for our company. It is user friendly, slick and intuitive. The customer service is fantastic, nothing is too much trouble, and their knowledge is really helpful! Would highly recommend to anyone.

23 January 2024
Unprompted review
Paperturn.com | The Online Flipbook System logo

Reply from Paperturn.com | The Online Flipbook System

Hi Faye,
Thank you so much for your kind words and for sharing your experience. We always try to offer the best product and support possible and are happy that you had a positive experience. Thanks again for this 5-star review!
Warmest regards,
The Paperturn.com Customer Experience Team

Rated 5 out of 5 stars

Great Customer Service

The chat feature to speak to someone is AMAZING! Quick, helpful responses. My issue was resolved very quickly, and I barely lost any time on my project.

Arielle is amazing, helpful, and so kind.

22 January 2024
Unprompted review
Paperturn.com | The Online Flipbook System logo

Reply from Paperturn.com | The Online Flipbook System

Hi Anne,
Thank you for your amazing 5-star review! We always strive to provide exceptional customer support and are thrilled that you had such a positive experience. Thanks again!
Warmest regards,
The Paperturn.com Customer Experience Team

Rated 5 out of 5 stars

So far I'm having a good experience…

So far I'm having a good experience with the program. Although the costumer service took around 30 minutos to answer my request when they did they were very kind and fast solving the problem. I recommend paperturn.

5 January 2024
Unprompted review
Paperturn.com | The Online Flipbook System logo

Reply from Paperturn.com | The Online Flipbook System

Hi Marta,
thank you for taking the time and sharing your experience! We appreciate your understanding regarding the initial response time. We are always eager to answer all customer requests as fast as possible but sometimes it can get a little bit busy ;). However, we're glad to hear that once we connected, our team was able to assist you quickly and effectively. Thank you so much for this 5-star review!
Best regards,
The Paperturn.com Customer Experience Team

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