Papajohns Reviews 

Weymouth store, fantastic team, friendly , helpful great service

If I could leave zero stars i would. The staff seriously need a boot up the a**e.
After attempting to place an order online several times without much luck. I called their Tewkesbury store to place my order over the phone. To be greeted with initial silence, eventually I got a hello. Not hello Papa John's how can I help or anything like that, I had to ask if I had got through to papa John's. I explained the issue to be told no I cant find your order, I explained again that the site wasn't allowing it to go through, for the drip on the other end of the phone to say the online site is currently down. So I asked if I could place the same deal as online over the phone as this was a them problem not mine to just get a grunted no. Told him to forget it I'd spend my money else were, his response was ok enjoy your food and just hung up. Some serious training required Papa John's. I will never order from there again

We are just regular customers that received a free discount when we ordered. Service was amazing you could watch them make the pizza and it was amazing here at Dagenham Papa Johns

We ordered our pizzas and instead of them taking our order they took our money (no pizza arrived)

Food was just about warm, chicken wings like rubber, threw the lot out, Trench Road Telford

Ordered at 18:38. Was prepared and cooked by 18:58. It has now been in “checking and cutting” for 40 minutes. Ie it’s now cold. No sign of it being delivered. This was a £50 order. Never again - useless.

Order took 1h 10 mins to arrive and was cold. Ordered from Watford branch. Chased after 45 mins and was told it would be here in 10 mins - it was a further 25 mins. Very poor experience

Very bad quality

Food was decent and the management is nice there.

From one of my favourite to the The most disgusting ,Worst, Careless, Pizza Place, Customer Service (None) & Rip Off.
I got my money back from my Bank as not received what I paid for.
Next contact ICO about data!

Very bad customer service, had a very disappointing exchange after a voucher code didn’t work due to poor service at Bromley branch

Awful if I could leave 0 I would .
Ordered 2 pizzas , 1 arrived , asked delivery driver where’s the other , he said he was only handed 1 so rang the branch and very very rude staff was told, ‘wasn't their problem’ and put phone down on me. Used to order from here a lot but getting worse and now worse . No more !

Vegan Works has disappeared. So has my custom. Shame.

Barely any topping, shockingly bad. The aylsham rd branch in norwich delivered on time and was warm snough but had to make the topping up with other stuff. It was like two big pieces of thick bread. Papa johns used to be good

In the words of an old advert
"Probably the worst pizza in the world"
Ghastly crust, stale toppings.
I would never enter another Pappa John's.

I accidentally ordered a cheese and tomato pizza with vegan jackfruit pepperoni thinking it was the vegan pizza. I rang up the Swindon store to explain my mistake but to also order the pizza I wanted but got met by someone who instantly said what my order was and that I had ordered wrong and they wouldn't help me. Wasn't what I was looking for but the instant hostility wasn't what I was expecting. Screw you, Papa John's.

Only gave it one star as it was the lowest option
Staff very unfriendly sourdough pizza very greasy.
Well the potato tots don’t go there just short of £7 funny taste short measure ultra processed will not be revisiting worst meal ever

What an absolute waste if time, this company have no idea of service

Pizza came with almost no tomato sauce it was dry and tasteless i called up and told them and they said someone would call me back this is a trap its a way to get out of a refund as they wont tell you but if you eat any of the pizza they wont give you a refund bit are happy to leave you and not call you back honestly just stay away from this company they cut corners to avoid any liability.
Thank you for taking the time to contact us, and I am very sorry to hear about your recent experience.

I sincerely apologise that both of your pizzas arrived with little to no sauce. I completely understand how disappointing this must have been, especially when you tried to resolve the issue with the store and did not receive the call back you were promised. This is not the level of service or quality we aim to provide, and I’m very sorry for the frustration this caused.

While we would normally offer a refund or replacement for orders that do not meet our standards, we are unable to do so once the food has been partially or fully consumed. However, we genuinely value your custom and want to ensure your next experience with us is a positive one. Just be warned they will fob you off when you call up then say they can't help you the next day.
Make sure you resolve it the same day as they will not tell you this its a loop hole they use to get out of refunds.
They tried to offer me a 50% off voucher when on the Web page you can already get this for free this is not a England food company and should be boycotted as its clear they dont care about quality.

Awful service on Broadway in Brooklyn, NY. The manager has an attitude every time I go and the pizza tastes like cardboard board. Definitely the last time I go and I’ll make sure all my clients also never go there!!!!