Panda Security  Reviews 

23,033
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 269 reviews, reviewers had a great experience with this company. Customers consistently praise the product for its effectiveness in providing security and protecting against viruses, with many feeling secure during online activities and banking transactions. The user experience is often highlighted as positive, with people finding the product easy to download, install, and use, often working unobtrusively in the background. Many consumers appreciate the efficient and personal customer service, noting that support staff are helpful, responsive, and knowledgeable in resolving issues. However, some customers also noted difficulties with the product, such as issues with VPN functionality, problems with setting up parental controls, or the product causing slow computer startup times. A few other people also felt that customer service could be problematic, citing experiences with unhelpful agents, language barriers, or being pressured to purchase additional services.

What people talk about most

Product

Consumers find the product to be ambiguous, with many expressing satisfaction with its performance, ease of... See more

User experience

People report positive experiences with user experience, highlighting the product's ease of installation,... See more

Service

Customers had ambiguous experiences with service, with many praising it as easy, effective, and superb,... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many praising the... See more

Subscription

Users describe ambiguous interactions with subscription, with some finding setup and subsequent subscriptions... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It has been marwellous (!!!) with two execeptions. It was difficult to find out how to comme from the starting point to enterin/buing the service. And after having experienced the impressiv dealing... See more

Company replied

Rated 4 out of 5 stars

I have used your product again and again and I have always felt secure while surfing the net or during my bank transactions. The only complaint I have to make is that it is not at all easy to talk to... See more

Company replied

Rated 5 out of 5 stars

Panda scans make the others look like snails. Panda doesn't bombard you with advertisements. Norton is the worst bombarding you with advertisements to buy more products - if you don't the inte... See more

Company replied

Rated 5 out of 5 stars

So far, so good. Decent price and no stupid increase on renewal. Seems to do what you want unobtrusively and without constantly asking for more money for features that should be included, because they... See more

Company replied


Company details

  1. Software Company

Written by the company

Panda Security is one of the world's leaders in IT security products. It provides powerful antivirus solutions to protect Windows, Android and Mac devices. Panda Security's technology is especially designed to, among other things, protect customers' Internet activities (online shopping and gaming, parental controls, online banking, etc.), as well as securing Wi-Fi networks against third-party attacks.

SIMPLEXITY!

Written by the company

Panda Security makes complex things simple
Browse, buy or play safely with the best technology Panda Security.

Contact info

4.0

Great

TrustScore 4 out of 5

23K reviews

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No recent history of asking for reviews

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4.0

All reviews

(23,033)

754 reviews in the last 12 months

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Rated 2 out of 5 stars

The app is very confusing

The app is very confusing, not able to scam for issues. The person I spoke to regarding a possible virus couldn’t do anything about working on my iPad because he was working on a pc. I have to wait until I have access to my pc before he can help me. How working on my pc can solve an issue with an unconnected iPad, I have no idea and I have decided not to go down this route. I will not recommend Panda

16 January 2026
Unprompted review
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Reply from Panda Security

Good morning. We have asked you for your details and we will contact you as soon as possible. Best regards,

Panda Security

Rated 4 out of 5 stars

Review of Panda Dome Essential

I have used your product again and again and I have always felt secure while surfing the net or during my bank transactions. The only complaint I have to make is that it is not at all easy to talk to a Greek representative of yours either for the purpose of renewal or cancelling my subscription or for a technical reason.

5 January 2026
Unprompted review
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Reply from Panda Security

Thank you for your review 🐼 Panda Security

Rated 5 out of 5 stars

product is great

product is great, have used it for several years without any virus going through the defense barrier

also online customer support is very good. They know how to help you.

26 December 2025
Unprompted review
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Reply from Panda Security

Thank you 🐼 Panda Security

Rated 1 out of 5 stars

I live in Ireland

I live in Ireland. I bought a Panda VPN to enable me to get British TV. It didn't work on any device. I cancelled it and asked for a refund under their 30 refund policy. They ignored me. I tried several times. They kept ignoring me. There are still 15 days to go before the 30 day refund period runs out. Panda Security did not provide money back security to me. Be careful. They'll ignore you.

18 December 2025
Unprompted review
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Reply from Panda Security

Good morning. We have asked you for your details and we will contact you as soon as possible. Best regards,

Panda Security

Rated 1 out of 5 stars

Vandalises system & deletes security credentials (Case 05422135)

Avoid this software at all costs. Within 24 hours of installing the Panda Dome trial, it unilaterally deleted my Windows Hello PIN and corrupted my hardware drivers (Client No: 671633712 / Case ID: 05422135).

I was forced into an inhuman login loop, manually typing a 64-character password full of exotic symbols and 2FA every single time the screen locked. This is a total disgrace. Furthermore, the software broke the Alienware Command Center, wiping my settings and severing the link between the OS and the hardware.

I had to hire professional support from Dell to reinstall my drivers and restore my system. I’ve attached a screenshot of the restored system as proof of the damage that had to be fixed.

To make matters worse, their technical support refused to take any responsibility during our remote session, dismissing these failures as a coincidence. Absolutely pathetic. If you value your time and your OS, stay far away from this liability.

EDIT:
I got a reply and a request for the details - the exact same ones that I already provided. I am literally not editing anything above "Edit" word, only adding this text. The reference number is already provided. Why are they asking this? That confirms they do not even read the reviews. They are asking me to literally copy-paste the reference number from the review. Why did I even writing a review if it is not going to be read? Are they really so thick?

2 January 2026
Unprompted review
Panda Security  logo

Reply from Panda Security

Good morning. We have asked you for your details and we will contact you as soon as possible. Best regards,

Panda Security

Rated 2 out of 5 stars

Activation Problem After Renewal

Hello,

I renewed my subscription, but I'm stuck trying to activate the new key. When I open the program and enter my email address, it freezes completely and won't let me go to the next step to input the key.

Please advise on how to fix this.

30 December 2025
Unprompted review
Panda Security  logo

Reply from Panda Security

Good morning. We have asked you for your details and we will contact you as soon as possible. Best regards,

Panda Security

Rated 1 out of 5 stars

Panda blocks all system services under…

Panda blocks all system services under Windows 10 Enterprise. I need to manually confirm each proccess separately. Additionaly, automatic activation of your software just disappeared so whole procedure need to be repeated each run. Software has been uninstalled. It was a real horror for me.

23 December 2025
Unprompted review
Panda Security  logo

Reply from Panda Security

Good morning. We have asked you for your details and we will contact you as soon as possible. Best regards,

Panda Security

Rated 1 out of 5 stars

Panda Dome Premium / VPN isn't included, doesn't work.

I downloaded 19-December'25 Panda Dome Premium, that includes VPN unlimited. However I couldn't find VPN icon on settings. Contacted support via e-mail and received NO reply at all. Contacted 24/7 chat and explained problem , submitted screenshots, followed advice - nothing has been improved, still no VPN available. Last reply from online chat was "Techsupport will contact you via e-mail to sort out problem" . Nobody contacted me after that. Problem wasn't solved and no alternative solution offered. I paid for full package of Premium services, license for 3 years and didn't get quality service I expected / paid for. Already one week waiting for support !!??

19 December 2025
Unprompted review
Panda Security  logo

Reply from Panda Security

Good morning. We have asked you for your details and we will contact you as soon as possible. Best regards,

Panda Security

Rated 1 out of 5 stars

Don't recommend this software to nobody…

Don't recommend this software to nobody it didn't block marware and damage my phone that I can't even used it it let virus going through my phone and I lost everything but everything i have to get a new phone and I have installed avg and so far so good will never used panda I have 2 years of subscription and lost and wast my money on this horrible software didn't block anything but anything stay away from panda

1 December 2025
Unprompted review
Panda Security  logo

Reply from Panda Security

Good morning. We have asked you for your details and we will contact you as soon as possible. Best regards,

Panda Security

Rated 5 out of 5 stars

Reliable

I'm using Panda AV since 2009. Very reliable, also on smartphone and tablet.

20 December 2025
Unprompted review
Panda Security  logo

Reply from Panda Security

Thank you 🐼 Panda Security

Rated 1 out of 5 stars

i just got your product but 3 minutes…

i just got your product but 3 minutes later it says" you exceeded your daily data limit upgrade to pro version paying more" and refused connection. And when i want to cancel my subscription it is said "no money back" although it was guaranteed in application period for 30 days money back guarantee.

19 December 2025
Unprompted review
Panda Security  logo

Reply from Panda Security

Good morning. We have asked you for your details and we will contact you as soon as possible. Best regards,

Panda Security

Rated 2 out of 5 stars

I could not use the Panda VPN product, which I bought.

I had difficulty in downloading Panda VPN, after I managed to download Panda VPN to my tablet, I was able to use it for only a few days, "Upgrade to Panda Premium VPN" message started to appear on the screen, and I was blocked from using the Panda VPN product, which I bought from your company, the money I paid went for vain.

15 December 2025
Unprompted review
Panda Security  logo

Reply from Panda Security

Good morning. We have asked you for your details and we will contact you as soon as possible. Best regards,

Panda Security

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