PandaRemit Reviews 

⭐ 1-Star Review – Horrible Customer Service on WhatsApp

If you’re considering using Panda Remit, think twice. Their WhatsApp customer service is absolutely terrible. The attitude, the rudeness, and the complete lack of basic comprehension is shocking for a financial service that handles people’s money.

My Issue :
I made a simple mistake — entered the wrong transfer amount — and immediately reached out to Panda Remit to cancel the transaction. Since their US customer service chat is always busy, I had no choice but to contact them on WhatsApp. I only needed one thing: confirmation that the transfer would be marked for refund once the funds were received, so it wouldn’t get paid out to the beneficiary by accident.

Their Response :
Instead of helping, the rep (no name given) responded rudely and completely misunderstood my question. They kept repeating the generic statement that “We can only refund after the funds are received,” which I already knew. The rep copy pasted the message about 25 times. What I was asking was whether the transfer could be flagged for refund, not processed as a normal payout.

I didn’t get a proper answer for over 48 hours. Instead, I got unprofessional responses like:

“We haven’t even received your fund. How can we mark it as a refund?”

“Make some sense.”

“Why are you asking us why YOUR ACH is not debited?” — which I never asked in the first place.

The tone was condescending, impatient, and downright disrespectful. No customer — especially one trying to fix an honest mistake — deserves to be spoken to like that.

I have emailed the screenshots of their WhatsApp responses to their company. I wish there was an option to upload it here.

Bottom line:
Their WhatsApp support has zero professionalism and even less customer service skill. If you want a company that treats your questions seriously (and doesn’t talk down to you), this is NOT it.

wenn du aus Deutschland bist:
my 1st tip:
don't give up, if you are a German like me, bec the chance to open an account in the way of their software is zero without the hotline, but with hotline it is safe😊
my 2nd tip:
you better use the hotline in English than in German bec their translator can bring you in a desperate situation of no hope-in English it works fine
my 3rd tip
If ever you don't understand well, but it is as it is: a bank account is opened in your name, so the receiver is that name of your ID. So you really need to send the money to yourself, don't forget to write the code of the transfer, then it can work in less minutes, if you use a real-time transfer.
And then you may say likewise me:
Wow it is very different to other such services, but it works well😍
Und vergesse es nicht: DU MUSST DIE HOTLINE NEHMEN, UM WEITER ZU KOMMEN, UND DIESE IN ENGLISCH. I was in the German hotline and said to the operator, that I will now try in English and then I could read sentences, they were easily to understand and then all was simple and quick done💞

I'm really satisfied with Panda Remit as a long term user with its better exchange rates, lower fees and user-friendly operation. It has all mainstream currencies to fulfill my remittance needs. And it's very easy to click on its APP pages. I highly recommend it to any friend who needs to do cross-border remittances.

Very good exchange rate when transfering money from SGD to MYR as well!

Very useful

I like this app... easy to use.. direct transfer even holiday... i will ask my friend to use

Extremely smooth onboarding and lightning fast money transfers, what more does one expect?!

The transaction took 24 hours and happens after complaints. The chat bot was not ready to accept the transaction information. Customer care support was very delayed and according to Chinese time

Everything is fine except for the limitation of remitting not more than $6,000 SGD. Unlike from the Wise app, I could remit to Thailand up to 2 million thai baht( around $80,000 SGD) for Kasikorn Bank.

Great, fast transactions

I am long time customer it works long time very good but then my id is suddenly expired and no way to update it in the app
after long time human service chat give my this reason

"Sorry, our partner bank does not support
remittances over 65 years of age."

panda remit is very fast and recommend app for the all transactions

Wow..! Gave higher rate compared to any remittance.! Hassles free transaction and funds credited in flash

Good application

Great experience.. the money was transferred so fast

Yes is doing well and good 👍 thanks ❣️

First step well

Panda Remit customer service really gave me a big help. I always used bank transfers to send money to family. But one day they were in an emergency that couldn't wait that long. I contacted Panda Remit customer service and the agent taught me how to bind a bank card, bind a recipient, how to receive money. Thank you agent 8000 for solving my problem.