Slow response from customer support waiting for hours to respond waiting for widraw aproval until the games is suddenly stop ( it happen to me in 400 euro bonus buy with 20 free spins never got the... See more
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The casino is good but there could be more games from some providers e.g. Amatic games there are many more but unfortunately at palm slots not or Gamomate games just the same. and I find the minimum... See more
I have been playing at this casino for many years now and for me it is simply the best online casino out there. The payouts are always super fast and the money arrives quickly in my account, whi... See more
Company replied
I think Palm Casino is simply wonderful, I've been playing here for 4 months now and the selection of machines, the sports area and the support as well as everything else are simply perfect! Of all th... See more
Company replied
3.5
Average
420 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Disgraceful company
Disgraceful company. I’ve tried to close my account 5 times and they just ignore me. Live Chat, Emails and even WhatsApp messages. They do not care about their customers. Avoid at all costs.
Can someone help me get my account closed?
30 January 2026
Unprompted review
Reply from Palmslots
Hi,
We’re sorry to hear that you’re having difficulties closing your account. We’ve requested more information via the platform, and our team will get in touch with you to assist you as soon as we receive it.
Best regards,
PalmSlots Casino
AVOID!
Been playing on palmslots for a while. They never withdraw your money, they are holding it in your account waiting for you to lose them. Customer Service is horrendous and never does anything for you.
Only reasons i give them 2 stars instead of 1 is that they give you good cashback (after spending thousands of pounds), but thats about it. They have max bets on sportsbook which kills the experience.
Avoid!
2 January 2026
Unprompted review
I mean where do i start
I mean where do i start,
I have a gambling problem and i have asked palmslots via email and live chat many times to bann my account or at least put a gambling limit on my accout and every time they say “we are working on it” but never do. I play at many casinos in real life and online but some how i have the worst luck in palms slotas coinsedent? I think not, the gameplay is very diffrent from other casions it is not normal i lose my money 9/10 times on palm when in other casions i lose 4/10 times the diffrence is huge i am thinking that some games are rigged i even spent 5000€ making a comperecent from mr green casion vs palm slots 2 times and palm did not even give me a chance . withdraw time is like 2 weeks so take lose your money elswhere. Love from me ❤️
18 December 2025
Unprompted review
Reply from Palmslots
Hello,
We’re sorry to hear that you had a negative experience at PalmSlots Casino.
I have requested additional information via TrustPilot so that we can identify your account and review the situation.
Kind regards,
PalmSlots Casino
i recently won 18000 on my account and…
i recently won 18000 on my account and it’s taking a week so far to withdraw the money onto my bank account, I keep sending them emails about it saying where is the money and I get the same response everytime that it’s handled by another department, I have completed all the necessary documents for them so there should be no problem to withdraw my money.
6 December 2025
Unprompted review
Reply from Palmslots
Hello,
Thank you for your review. We’re glad you’re playing with us and that you won with us in such a successful session!
Your personal manager will contact you shortly to assist you with the payout process.
Here’s to many more big wins together!
Best regards,
PalmSlots Casino
NEVER GIVE MONEY BACK
11 July 2025
Unprompted review
Reply from Palmslots
Hello,
We are sorry to hear that you had a bad experience with us at PalmSlots Casino.
I have requested more information via TrustPilot so that we can identify your account and review the situation.
Best regards,
PalmSlots Casino
Customer service is awful
Customer service is awful. It takes days to get a reply to an email. I requested my account to be closed asap I am a gambling addict and it took days for a reply . The reply was trying to convince me to keep my account open. I have deposited 100s since requesting my account closure. I will be reporting palm slots to the relevant gambling authorities and seeking legal advise
5 August 2025
Unprompted review
Reply from Palmslots
Hi,
We are sorry to hear about your bad experience with us a PalmSlots Casino.
I have requested more information through TrustPilot so that we can identify your account and look into the matter.
Best,
PalmSlots Casino
Stay Away .
Is there a minus 10
Option? Refuse to kyc no response all all emails what’s app ignored. I’ve never experienced such a low level of customer service. Money cannot be withdrawn as refuse to response and live chat is a farce !
1 August 2025
Unprompted review
Reply from Palmslots
Hi,
We are sorry to hear about your bad experience with us a PalmSlots Casino.
I have requested more information through TrustPilot so that we can identify your account and look into the matter.
Best,
PalmSlots Casino
TRYING TO CLOSE MY ACCOUNT THE LAST 4…
TRYING TO CLOSE MY ACCOUNT THE LAST 4 WEEKS AS I HAVE A GAMBLING ADDICTION. WILL NOT CLOSE IT. JUST LOST ANOTHER €350. ABSOLUTE JOKE. SENT ABOUT 20 EMAILS TO CLOSE AS IM AN ADDICT. STILL OPENED
31 July 2025
Unprompted review
Reply from Palmslots
Hello,
Once we received your email requesting self-exclusion, we began the process in line with our protocol, and your personal VIP account manager got in touch with you.
Your account was then closed. We apologize if this took longer than you anticipated, but we can confirm you have been excluded for weeks.
We wish you all the best and are here should you ever decide to return.
Best,
PalmSlots Casino
Totally scam casino i have reguested…
Totally scam casino i have reguested account closure almost 3 months and still account is open when i have given reason and every time exactly same answer and After that you get no answer anymore you have send email everyday and you get answer maybe after 2 weeks so i dont recommed this casino anybody you only lose at this casino!
10 July 2025
Unprompted review
Reply from Palmslots
Hi Chrisu,
We are sorry to hear about your bad experience with us a PalmSlots Casino.
I have requested more information through TrustPilot so that we can identify your account and look into the matter.
Best,
PalmSlots Casino
100% scam
100% scam, who is giving 5 stars are clearly working for these scam artists, I've played on alot of these sites and some sites do try to be as legit but this absolutely not, stay well clear.
Stop asking me why i put this review up and delete my account like ive asked over several emails now, account still open, thank you
3 July 2025
Unprompted review
Reply from Palmslots
Hi Gary,
Thank you again for your feedback.
As per your request, your account has now been closed. We're sorry to hear that your experience did not meet your expectations.
Should you ever choose to return in the future, we’d be happy to welcome you back and will be fully committed to providing you with a secure, enjoyable, and transparent gaming experience.
Best,
PalmSlots Casino
AVOID...avoid avoid SCAM
AVOID..., THIS IS THE WORSE CASINO ONLINE, PURE SCAM. MAKE YOU BET 5 TIMES YOUR DEPOSIT BEFORE WITHDRAWAL, DEPOSIT €100 YOU NEED TO DO €500 IN BET, ABSOLUTELY DISGRACEFUL. THEN THEY CHARGED ME 8% TO MAKE A WITHDRAWAL. THESE PEOPLE SHOULD BE LOCKED UP AND THIS SITE CLOSED DOWN. THEN REFUSED TO CLOSE DOWN MY ACCOUNT. AVOID
12 June 2025
Unprompted review
Reply from Palmslots
Hi,
We’re truly sorry to hear about your frustration.
While we completely understand that these requirements can be disappointing, please note that the wagering and withdrawal fee terms you mentioned are clearly stated in our Terms and Conditions. These rules are in place to ensure fair play and transparency for all our players.
If you need help understanding any of the terms or would like us to assist you further, please don’t hesitate to reach out directly.
Best regards,
PalmSlots Casino
dont play there
dont play there. i did lose thousands of pure nothings. one of the lowest rtp i have ever seen. also if you notice all the reviews not one talks about winnings or withdraws. just its a great casino. well i played enough that if it were great casino i wouldnt have closed my account. avoid
17 May 2025
Unprompted review
Reply from Palmslots
Hi,
Thank you for sharing your feedback. We're truly sorry to hear about your experience and take comments like yours seriously.
We’ve just sent you a request for more information here on Trustpilot so we can look into your case further. We’re always working to improve and would appreciate the opportunity to understand what happened and how we can do better.
Looking forward to your response.
Best regards,
PalmSlots Casino
Beware of reviews on this site they pay…
Beware of reviews on this site they pay people bonus money to leave good reviews. But when you actually have a decent win they keep the money 👎
12 May 2025
Unprompted review
Reply from Palmslots
Hi Shane,
Thanks for your feedback. Just to clarify- all promotions have clear terms, including win limits.
We’re always happy to help if you have any further questions.
Best regards,
PalmSlots Casino
Reply from Palmslots
Hi,
Thank you!
We're glad to hear you’re enjoying the website 😊
If you ever need anything, we’re here for you!
Best regards,
PalmSlots Casino
Reply from Palmslots
Hi,
Thanks for the positive review!
Best regards,
PalmSlots Casino
Reply from Palmslots
Hi,
Thanks for the great review! We’re happy to hear you’re enjoying the fast service and the casino experience. 🙏🍀
Best regards,
PalmSlots Casino
Great casino
Payouts were fast. Had some big wins and workers are nice too. My VIP Manager Li is really nice. Never had any problems
23 April 2025
Unprompted review
Reply from Palmslots
Hi,
Thanks a lot for your great feedback! 😊⭐
We're glad you enjoyed the fast payouts and that Li has taken good care of you. Wishing you the best of luck and more big wins ahead!
Best regards,
PalmSlots Casino
Very nice Support from my VIP mate Li.
Very nice Support from my VIP mate Li.
Great Cashbacks. Fast withdraws.
30 April 2025
Unprompted review
Reply from Palmslots
Hi,
Thanks for your kind words! ⭐
We're glad to hear you're enjoying the support from your VIP manager Li, along with the cashbacks and fast withdrawals.
Good luck and have fun!
Best regards,
PalmSlots Casino
Try it - when you like slots :)
Well,
Have some nice winnings and signed up one year ago. The VIP always have some gifts and stay in contact via whatsapp - easily to get an answer.
Have a lot of slots and special missions, there is always what you can do when you running out of money. Daniel and Li are always helpfully, have a look on it ;)
30 April 2025
Unprompted review
Reply from Palmslots
Hi Martin,
Thanks for sharing your experience! 🙏⭐
We’re glad to hear that you’ve enjoyed the slots, the VIP service, and the fast support. It's great that Daniel and Li have been so helpful to you.
We appreciate your feedback and look forward to continuing to provide you with an awesome experience.
Best regards,
PalmSlots Casino
Reply from Palmslots
Hi,
Thank you for your positive review! We're happy to hear you’re enjoying the experience with us.
Best regards,
PalmSlots Casino
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