I had a very positive experience with the TUC Pair Finance representative who assisted me with my GetSafe error invoice issue. They were patient, professional, and very supportive throughout the ent... See more
Company replied
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The person I spoke to was very professional, calm ,friendly and helpful. I felt like we were just having a normal discussion not debt.In terms of the company I would say they're better and economical... See more
Company replied
Had an outstanding payment with N26 that had gone on for too long after leaving Germany. Didn't want to, however, not pay my debt, in hopes of also reestablishing my relationship with my bank. PAIR... See more
Company replied
The agent that helped me was very helpful and took his time to help me clear all doubts and didn’t rush me rather helped me with all my issues
Company replied
Company details
Written by the company
PAIR Finance revolutionizes debt collection. ❯❯ We are mandated by our clients to find a solution to settle an outstanding debt. Let’s achieve a fair agreement. Pay your open claims with just a few taps on your smartphone. Digital, easy & personal ✓ We're looking forward to hearing from you!
Contact info
Knesebeckstr. 62-63, 10719, Berlin, Germany
- 030 340602950
- kundenservice@pairfinance.de
- www.pairfinance.com
4.7
Excellent
12K reviews
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Reply from PAIR Finance GmbH
Hi Britta,
Thank you so much for your positive review. You are absolutely right. We are happy to assist you.
Best regards from
Alex
Customer Care Team - PAIR Finance
Happy
Ms. Köse was very friendly and helpful on the phone. She showed understanding and helped me solve my problem.
21 October 2024
Reply from PAIR Finance GmbH
Hi Egzonita,
Thank you so much for your positive review. We are happy to assist you.
Best regards from
Alex
Customer Care Team - PAIR Finance
Reply from PAIR Finance GmbH
Hi Anuschka,
Thank you so much for your positive review. We are happy to assist you.
Best regards from
Alex
Customer Care Team - PAIR Finance
Well i Thing this Service is Great and…PERFECT
Well i Thing this Service is Great and i Say WWWWooooowwwww
18 October 2024
Reply from PAIR Finance GmbH
Hi Jue,
Thank you so much for your positive review. We are happy to assist you.
Best regards from
Alex
Customer Care Team - PAIR Finance
Reply from PAIR Finance GmbH
Hi Chris,
Thank you so much for your positive review. We are happy to assist you.
Best regards from
Alex
Customer Care Team - PAIR Finance
Reply from PAIR Finance GmbH
Hallo Patrick,
vielen Dank für die 5-Sterne!
Freundlichkeit und die Zufriedenheit unserer Verbraucher*innen liegt uns sehr am Herzen.
Wir senden liebe Grüße
Tim
Customer Care Team - PAIR Finance
Reply from PAIR Finance GmbH
Hallo Whitehaired,
Thank you so much for your positive review. We are happy to assist you.
Best regards from
Alex
Customer Care Team - PAIR Finance
Reply from PAIR Finance GmbH
Hi Helmi,
Thank you so much for your positive review. We are happy to assist you.
Best regards from
Alex
Customer Care Team - PAIR Finance
Reply from PAIR Finance GmbH
Hallo Rasim,
vielen Dank für die 5-Sterne!
Mit freundlichen Grüßen
Tim
Customer Care Team - PAIR Finance
Reply from PAIR Finance GmbH
Hallo David,
lieben Dank, dass du deine Erfahrung mit uns geteilt hast.
Herzliche Grüße aus Berlin
Tim
Customer Care Team - PAIR Finance
Good it was ok
14 October 2024
Reply from PAIR Finance GmbH
Hi Emmanuel,
Thank you so much for your positive review. We are happy to assist you.
Best regards from
Alex
Customer Care Team - PAIR Finance
I had a phone call with Ms/Mr Tuc about…
I had a phone call with Ms/Mr Tuc about my current situation with Pair finance and it was a very helpful and understanding phone call. Thank you!
11 October 2024
Reply from PAIR Finance GmbH
Hi Ermias,
Thank you so much for your positive review. We are happy to assist you.
Best regards from
Alex
Customer Care Team - PAIR Finance
Reply from PAIR Finance GmbH
Hi Jannik,
Thank you so much for your positive review. We are happy to assist you.
Best regards from
Alex
Customer Care Team - PAIR Finance
Reply from PAIR Finance GmbH
Hallo Otto,
vielen Dank für deine 5-Sterne-Bewertung.
Es freut uns, dass du mit unserem Angebot einer Ratenzahlung zufrieden bist.
Herzliche Grüße
Tim
Customer Care Team - PAIR Finance
Very nice people
9 October 2024
Reply from PAIR Finance GmbH
Hi Dzenis,
Thank you so much for your positive review. We are happy to assist you.
Best regards from
Alex
Customer Care Team - PAIR Finance
Very polite
Hi, i just wan't to share my good experience with your customer care support. Miss Yücel did a very good job and could help me with answering my questions in a very polite way.
9 October 2024
Reply from PAIR Finance GmbH
Hi Ismail-Hakki,
Thank you so much for your positive review. We are happy to assist you.
Best regards from
Alex
Customer Care Team - PAIR Finance
Impossible to get in contact with their servicedesk
It is impossible to get in contact with them.
After sending 4 emails with all the details (order no, address etc) about a return, I have only received one automatic email from their servicedesk, telling me that they would react as soon as possible. No answer still, it has been 4 weeks now.
In the meantime I have emailed 3 times more to their servicedesk and got no answer at all. To me that is very bad service.
2 September 2024
Unprompted review
Reply from PAIR Finance GmbH
Good morning Tamara,
Thank you for your feedback.
I can understand that this is an annoying situation when you want to clarify certain processes quickly, so I will look at your request and reply to you as soon as possible. In general, our entire team always endeavors to process our users' requests quickly. Our hotline is also available to our consumers. You will find the telephone number on our letters.
Best regards
Alex
Customer Care Team - PAIR Finance
The lady Mrs Tuc was very helpful and…
The lady Mrs Tuc was very helpful and kindly to us. To claer the problem, she promised us to send the necessary documents.
8 October 2024
Reply from PAIR Finance GmbH
Hi Helmut,
Thank you so much for your positive review. We are happy to assist you.
Best regards from
Alex
Customer Care Team - PAIR Finance
Miss Tuc was very helpful and easy to…
Miss Tuc was very helpful and easy to deal with.
8 October 2024
Reply from PAIR Finance GmbH
Hi Patrick,
Thank you so much for your positive review about Ms. Tuc. We are happy to assist you.
Best regards from
Alex
Customer Care Team - PAIR Finance
Reply from PAIR Finance GmbH
Hi Louisa,
Thank you so much for your positive review. We are happy to assist you.
Best regards from
Alex
Customer Care Team - PAIR Finance
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