Paintstop Reviews 

67
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 54 reviews, reviewers overwhelmingly had a great experience with this company, sharing wonderful feedback about online purchases. Consumers frequently praise the exceptionally fast delivery services and the very competitive prices offered across a wide and appealing product range. Many buyers also appreciate the secure packaging methods that consistently help keep fragile paint tins safe during transit to their homes. Some reviewers were not happy with delivery issues, noting occasional damaged tins, upside-down packages arriving at the door, or minor courier complications. A few people also mentioned receiving incorrect items, facing unexpected product color mismatches, or experiencing minor dispatch delays with their overall orders.

What people talk about most

Product

Clients share positive opinions on product quality, frequently praising the competitive pricing, safe... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting exceptionally fast... See more

Price

Reviewers highlight positive aspects of price, expressing great satisfaction with the extremely competitive... See more

Order

Consumers find order to be a largely satisfying experience, frequently praising the very easy online ordering... See more

Service

Customers consistently note positive experiences with service, highlighting amazing support, great value for... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Just short of a 5 star review, only because my paint order was inadvertently delayed. The range and prices on offer were absolutely comparable to other large online paint outlets, and in many respe... See more

Rated 4 out of 5 stars

Quick dispatch and delivery service. Paint samples wrapped very well but one of them arrived dented- hence 4 rather than 5 stars.

Rated 5 out of 5 stars

Great company (so far!). This is my 3rd delivery, 2 via Homebase and one direct… all Farrow and Ball paint and extras. Ordered Monday, received today Wednesday all by DPD. Really securely packaged eve... See more

Rated 4 out of 5 stars

I wanted a sample of a paint I liked and couldn’t believe it was free! And nothing for the delivery, which took a couple of days- what’s not to like!!👍


Company details

  1. Paint Store
  2. Do-it-Yourself Shop
  3. Hardware Store

Written by the company

Paint Stop Ltd is a team that have been in the decorating & hardware trade for over 30 years. Our product range is the most extensive that you will find with full paint tinting systems available for Dulux, Johnstones, Crown, Craig & Rose, Zinsser, Macphersons, Sandtex, Sadolin, Little Greene, Paint Library, Farrow & Ball and more! We also stock a full range of ready mixed paint colours from all the top retail brands.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

67 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(67)

55 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent company

Excellent company. Ordered 10L of paint and it arrived the next day. Can’t get better than that.
Had issue with DPD but paint shop sorted it out without issue.
Can’t praise them high enough. Will definitely use them again.

14 May 2026
Unprompted review
Rated 5 out of 5 stars

Great service …

Unlike others Paintstop had the paint that I needed at a fair price and they delivered it more or less immediately. What’s not to like?

1 May 2026
Unprompted review
Rated 1 out of 5 stars

Supplier for Farrow and Ball colours - avoid using this company

Supplier for Farrow and Ball colours, however the colour they mixed for us was a very poor match. Completely different colour to both the official Farrow and Ball tester and the F&B colour wheel.
Refused to give refund even though it was their mistake, claiming they ‘tested’ the paint and it was the right colour despite photographic evidence to the contrary!
Often it is when things go wrong that you learn most about a company’s honesty and customer service.
Don’t trust this company if you are looking for a genuine F&B colour as they cannot be trusted to supply the right colour or to deal with their mistake responsibly!

Edit following company reply -
I can confirm that the tester pot was from Farrow and Ball, the replacement paint for the decorators was purchased off the shelf (ready mixed) from B&Q and the colour tester wheel used is the official one purchased direct from Farrow &Ball. All of the colour shades on these products match perfectly, the paint supplied by Paintstop does not, so either all of the reputable company’s shades are incorrect or the customer services at Paintstop are less than truthful about their ‘testing’. I can’t post the photos here to let you make up your own mind, but I will post them on the Farrow and Ball Lovers Facebook page to warn others about purchasing from this company. My advice is just pay a little extra and deal with more reputable companies. I have also requested a return of the paint so that information is also incorrect. As it’s a full pot of 5l, I’ll donate it to a local charity who won’t mind that it’s not a perfect match to the colour it was meant to be.

13 April 2026
Unprompted review
Paintstop logo

Reply from Paintstop

Your refund was refused because the colour was tested against a Farrow & Ball tester pot and was found to be exact.

We contacted Farrow & Ball to check the batch number of the base and they confirmed that there had been no other complaints regarding that base against that colour.

It is clearly stated in the listing that mixed paints are a bespoke product and are non returnable.

The photos you supplied to us bare no relation to our test against genuine Farrow & Ball products.

As the correct Farrow & Ball undercoat was not purchased along with the paint we assume that your problem was either an application error or buyers remorse.

We have been in touch to organise the return of your paint but received no reply.

For claritys sake please find a link to the results of our test.

https://cdn.shopify.com/s/files/1/0549/2526/2892/files/Perfect_match.jpg?v=1776173370

Rated 5 out of 5 stars

I have nothing but praise for…

I have nothing but praise for PAINTSTOP. Their pricing is first class and the delivery was unbelievable. We had a minor problem, but their response was typical of them - excellent. Will definitely use them again.

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Ordered 2 Sandtex samples

Ordered 2 Sandtex samples, as weren't available in local stores. They arrived well packaged and on time.
Much better than driving around looking for the samples....

26 March 2026
Unprompted review
Rated 4 out of 5 stars

My paint was delayed but customer services were great...

Just short of a 5 star review, only because my paint order was inadvertently delayed. The range and prices on offer were absolutely comparable to other large online paint outlets, and in many respects their prices far keener.

Most importantly, the response to my complaint about delivery delays was taken in good heart, and I was refunded my postage cost. Can't ask for more than that, thank you.

17 March 2026
Unprompted review
Rated 5 out of 5 stars

I have ordered Farrow and Ball paint…

I have ordered Farrow and Ball paint from Paint Stop on numerous occasions and they have always been brilliant. They give the best prices and they package the paint really well to ensure no damage to the tins. Delivery has always been very quick too. Highly recommend.

25 February 2026
Unprompted review
Rated 5 out of 5 stars

Impressive. Great service.

"I’m seriously impressed with PaintStop! My order arrived incredibly fast, and I loved having the flexibility to choose my preferred delivery company at checkout.
I did encounter a minor issue with my order, but this is where they truly shined—the customer service was top-notch, and they resolved everything quickly and professionally. Plus, their prices are significantly more reasonable than many other suppliers I’ve looked at. I’ve already placed my second order. Highly recommended!"

4 March 2026
Unprompted review
Rated 5 out of 5 stars

Paint Stop gets full marks on everything.

Full marks to this online shop. The prices are extremely competitive, the range good & delivery fast with very well packed products & no nasty surprise waiting at the checkout. I've lost count of the number of firms who want to slap on delivery charges of £30 or more & don't make it clear at the outset. Paint Stop is perfect for household supplies in an era when even DIY shops have little to show in their stores.

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Would definitely use again - fab service

The paint was extremely competitively priced, which was the main reason I chose to purchase from Paintstop. The two tins I ordered on Tuesday arrived by Thursday—very quick delivery.
They were well packaged and arrived in perfect condition.
I would definitely use them again. Fantastic service.

24 February 2026
Unprompted review
Rated 5 out of 5 stars

Great prices and service

Great prices for the items I wanted. unfortunately the courier damaged the parcel so replacements had to be sent. The problem was dealt with quickly and easily. Will definitely buy from here again

20 February 2026
Unprompted review

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