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Paintscratch, Inc. Reviews 

408
•
TrustScore 4.5 out of 5

4.3

Auto Parts Store
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Review summary

Created with AI, based on recent reviews

Considering 244 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the excellent service and efficient delivery, noting that orders arrived quickly and were easy to place. Many people highlight the product quality, particularly praising the paint's perfect color match to their vehicles. Reviewers also found the products easy to use, providing good consistency and effective results for various repairs and projects. However, some customers also noted issues with the product. A few people experienced significant discrepancies in paint color matching, finding the shades to be off from their vehicle's original. Additionally, some reviewers reported receiving products that were dry or defective upon arrival, or encountered problems with clear coat application and consistency. There were also instances of delayed order fulfillment, with some waiting extended periods for their items.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and color matching. While many customers praise the... See more

Quality

Customers had positive experiences with quality, with many reviewers praising the perfect color match and the... See more

Order

Consumers find order experiences to be ambiguous, with some reviewers expressing satisfaction with the ease... See more

Delivery service

People report positive experiences with delivery service, often highlighting quick and timely delivery, with... See more

Service

Reviewers mention positive feedback about service, consistently praising the customer support and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Haven't tried it but was worried when the website stated I received my product but I did not. Tried contacting customer support twice (email and phone) but no one ever replied. Received my order 3 wee... See more

Rated 4 out of 5 stars

I would have liked to receive the paint a little sooner, i did like the product and I appreciate the professionalism in getting me the right item after my mix up on the order. thank you Jim

Rated 5 out of 5 stars

I ordered two cans in order to respray the entire front and rear bumper skirts cladding on my 1999 Lexus ES300. They had lots of nicks and some deep scratches that required body filling and primer. T... See more

Rated 5 out of 5 stars

Your initial shipment of the spray paint was off from my car’s factory color. Followed your instructions to return the paint card with attached photo of it against my car. I received the replacement... See more

Company details

  1. Auto Parts Store

Written by the company

Easily find your color and order the same automotive touch up paint used by industry professionals. Match to factory color guaranteed. Get started now.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

408 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.3

All reviews

(408)

239 reviews in the last 12 months

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Rated 5 out of 5 stars

Happy to do business with Paintscratch.com!

I've done business with Paintscratch.com numerous times for multiple vehicles, from color-matched rattle cans to touch up pens, because they offer great products for everyday people and DIY enthusiasts in a very simple and organized way. It's so easy to find the exact color code for any vehicle I've searched, and the match has been spot on every time.

10 February 2026
Unprompted review
Rated 4 out of 5 stars

The items arrived on time and securely…

The items arrived on time and securely packaged. However, it was a little more difficult than I expected. It was a three step process and I had some difficulty with the second step. It definitely looks better! Just don’t get too close.

8 February 2026
Unprompted review
Rated 5 out of 5 stars

Touch-up paint for our RV.

The order entry was simple and the shipment was quick. 3 of the 4 colors match very well, although the Polar Silver is a little off (which may be due to the age - 2014 - of our RV).

8 January 2026
Unprompted review
Rated 5 out of 5 stars

I ordered two cans in order to respray…

I ordered two cans in order to respray the entire front and rear bumper skirts cladding on my 1999 Lexus ES300. They had lots of nicks and some deep scratches that required body filling and primer. The color match was perfect and the finished job looks fantastic after a few coats of gloss clear lacker to protect and shine.

10 December 2025
Unprompted review
Rated 1 out of 5 stars

Got a defective item

First of all I got the order over 15 days later. Then the color pen was completely dry inside. I couldn’t even use. Very poor company. Not recommended.

22 December 2025
Unprompted review

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