Paintgem Reviews 

Personally I like the item, however, it was NOT worth waiting 2 months! Also, I have previously written another review and it was positive because I was going to receive a free kit for my wait however, it’s been over 10 days and they still haven’t told me how to go about ordering my free kit. So I waited over 2 months for my item and now am not being told how to get my free kit! Don’t buy! Not worth the money!

I’m in love with this❤️it came a little late but it was worth the wait

Shipping took a while because of covid-19 but mine finally came and I’m very happy with the quality of the products. The pictures look really nice and it’s very fun to do

I just received my first order from PaintGem about four days ago and I’m already in love with this product. There was an issue with my original shipment (which was the fault of the shipping company), so I had to contact customer service. Within hours of my first contact, they had performed the necessary research and created a replacement shipment for my entire order. All other companies who make the bulk of their profits from internet sales should take note, as PaintGem does customer service right!! I will definitely be ordering again in the future!

Love it! So worth the wait!!!

I saw ads on Facebook for this company and I loved it so I ordered one for me and my mother in April I want to be for her Mother’s Day gift. It kept showing that it was in Los Angeles for like two months and I got really worried thinking that I got scammed, I reached out to the company and they said because of Covid that shipping would be delayed I waited and waited and waited and finally last week I got it, it’s gorgeous and it was worth the wait!! so for others waiting.. just be patient it’s coming!

My order was placed on 4/21. I was hopeful when I received an email with tracking information on 5/4. Since then, there has been no movement on the shipment. I have requested a refund at least twice with no response so I have escalated to a PayPal claim (Paint Gem never responded). Was told that the order would be delivered on 6/13 - it wasn't. I have received no communication from customer service for over 8 days at this point. Pretty much convinced that I was scammed out of $50+. Will never buy from this company again or recommend it to anyone. Save your money.

The producy is great. Due to Covid it took 3 months to get here but to no fault of the shipper.

I love the product. I had two made one with a photo of each of my dogs. I can’t wait to finish it. Shipping was super long, but my understanding it was related to COVID. I sent multiple messages while waiting and always got a response. They even gave me the option to receive a free kit for the delay. It’s worth the wait, but expect the wait.

I love the kits I recieved, and everything except the special pen is really good quality. The special pen is unusable. I was frustrated by the length of time it took for me to get my products. However, with covid 19 going on, delays are understandable. They were very communicative the entire time.

To be honest, as I ordered my kit on a whim from PaintGem after seeing one of their Facebook ads, I wasn’t 100% they were a legitimate retailer. But I had been looking for interesting, colorful, full-drill diamond painting kits for a while and PaintGem offered exactly those. I am giving 5 stars for the quality of the kit (Pathfinder from the Seamless collection) which arrived in perfect condition with all pieces, and for PaintGem’s customer service. My order did take over a month to come to me - for which I do not blame the retailer, a global crisis such as a pandemic makes it impossible for me to rate or otherwise condemn them on the basis of shipping speed - but PaintGem’s CS fielded all of my concerns with professionalism, patience and friendliness, and responded in a timely fashion to all my emails despite the afore-mentioned crisis. Their customer service impressed me greatly and I look forward to ordering from PaintGem in the future! (And I’m hoping they re-stock the sold-out kits from the Seamless collection someday!)

I am completely obsessed with this! It is so fun and amazingly easy to do! And for some reason if you ever have any questions the customer service is really fast. Due to COVID it took a little longer to receive, but definitely worth the wait! I recommend this to everyone I definitely order every time I complete one!

With Covid happening the delivery was delayed. This should be expected of course but I will admit, two months is not the time I was expecting. I reached out to support and while it may have taken a day or two to hear back I did always hear back! My package was finally received and everything was perfect! I have ordered from different sites before but I will certainly be ordering from PaintGem again.

My order was delivered 2 months after ordering it. But it was worth the wait. They responded to every email I sent concerning the delay. I tracked my package through the USPS site because they seem to update the status of the package before the paingem site does. Thank you Paintgem!

I love my PaintGem so much! It is so much fun doing it!

The pictures are beautiful and exactly what I wanted. Everyone was one top of things and responded as quick as possible. Thank you so much guys, keep up the hard work. I'm definitely buying from here again!

I absolutely love my picture. It took time to come, quarantine and all, but the guys were very nice in customer service. I would order again because I really enjoyed the picture

Took over 3 months to get here sat in the same location in the US for 3 months. Asked for a refund and did not receive it wouldn't do it.Get them and they are super tiny compared to other small ones I have gotten from other companie. Was told.I would get a free painting now I had to fill out a form and nothing has happened. I would not suggest using this company.

My kits that I ordered may have come later than expected but they are so fun and look really great when they are finished! The customer service team is also very helpful and I even got a free gift as compensation for the late shipping! I would definitely recommend!

Even though it took way longer than I would have liked, I cannot blame the company for the actions taken by the post office. So aside from that, I absolutely loooove my canvas. It couldn’t have turned out any better and I’m having so much fun doing it! 10/10 would recommend!