Turn Me Royal Reviews 6,555

TrustScore 4 out of 5

4.0

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Many customers are delighted with the final product, often describing the portraits as beautiful, amazing, and even bringing tears of joy. People frequently praise the quality of the artwork, noting its vibrancy and how well it captures the essence of the subjects. The customer service is also highlighted as excellent, with many appreciating the team's responsiveness, helpfulness, and willingness to accommodate revisions. However, some customers were not happy with the quality of the painting, describing it as very bad, unrecognizable, or looking like a poor Photoshop job. There were also instances of dissatisfaction with customer service, with some people reporting slow response times, lack of communication, or issues with order fulfillment, including receiving the wrong portrait or experiencing significant delays.

What people talk about most

Product

People report ambiguous experiences with the product. Many customers express delight with their portraits,... See more

Quality

Clients share ambiguous opinions on quality. Many customers praise the magnificent and fantastic finished... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers express significant frustration with delayed... See more

Customer service

Customers consistently note ambiguous experiences with customer service. Many reviewers express significant... See more

Response time

Consumers find response times to be ambiguous. While some reviewers praise quick and efficient replies, even... See more

Based on these reviews

Rated 4 out of 5 stars

The art was beautiful Wading thruough your pricing structure totally suucked and was annoying. But the framed print was really good and of gift quality.

Rated 3 out of 5 stars

I am not reviewing the portrait as I don't even have the preview yet. Turn Me Royal has to have more a sense of urgency when they are communicating. It can take three days between each email. I use an... See more

Rated 3 out of 5 stars

20 days and I still don’t have my husband’s birthday present. 5 days since I started pestering them about a shipping date/update. While the digital image is very cool, means nothing without the act... See more

Company replied

Rated 5 out of 5 stars

After reading other reviews, my sons and I decided to order a portrait for my husband. The turn around time from photo submission to our review to printing and shipping was so quick! We did decide on... See more


Company details

  1. Gift Shop

Written by the company

Turn Me Royal can turn you, or your loved ones into royalty! Simply upload your photo & our artists will do the rest. We are famous for amazing unboxing reactions!


Contact info

4.0

Great

TrustScore 4 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 72% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Perfectly captured pups!

I love the way this canvas turned out! It so perfectly captured our furry girls, and will be a great Father's Day gift for my husband.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

AWESOME

My order arrived fast and is AWESOME! I only wish I had ordered it larger! Really great gift!!!

6 April 2026
Unprompted review
Rated 1 out of 5 stars

They couldn’t get the pictures to even…

They couldn’t get the pictures to even look like me and my boyfriend. It’s like they used AI and then wouldn’t even try to fix it to look correct. After ten attempts to correct it they wouldn’t refund me my money and tried charging me 20% with no actual product delivered. Their customer service is ridiculous and I disputed with my credit card company. Don’t ever use this company

4 March 2026
Unprompted review
Turn Me Royal logo

Reply from Turn Me Royal

Hi,

Thank you for your feedback. We’re very sorry to hear that you’re unhappy with your experience, and we regret the frustration this situation has caused.

We have contacted you via email so we can review the details of your order and work toward resolving the matter in the best possible way. Please check your inbox when you have a moment, and we look forward to assisting you further.

Rated 5 out of 5 stars

The final product was amazing!!

The process was very user friendly.
The product came out amazing!!
The service, support and tracking was hands on all the way!!
I highly recommended them!!

20 February 2026
Unprompted review
Turn Me Royal logo

Reply from Turn Me Royal

Hi,

Thank you so much for your kind review! We’re really glad to hear that you found the process easy to use and that you’re happy with the final result. It’s also great to know that our service, support, and tracking met your expectations.

We truly appreciate your recommendation and your support. If you ever need anything in the future, we’ll be happy to help.

Rated 1 out of 5 stars

Terrible quality and poor customer support

Ordered a portrait. I dont check my email everyday. I was about 6 hours late for reviewing proof. They automatically sent it off. It is some of the worst work I have ever seen. How they thought it was acceptable to send on is beyond me. I tried to get them to halt it but they said it was sent on nothing they could do. Avoid this company at all costs.

9 February 2026
Unprompted review
Turn Me Royal logo

Reply from Turn Me Royal

Hi,

Thank you for your feedback. We’re very sorry to hear that you’re disappointed with your experience, and we truly regret the frustration this situation has caused.

We have reached out to you via email so we can review the details of your order and work with you to find the best possible resolution. Please check your inbox when you have a moment, and we look forward to assisting you further.

Rated 1 out of 5 stars

My boyfriend ordered this as a gift for…

My boyfriend ordered this as a gift for me before Christmas (now February) still no order. Very bad customer service. One hundred dollar order now asking for a refund. Good luck getting your order but certainly they do not care about customer service. Don’t bother ordering with this company.

2 February 2026
Unprompted review
Turn Me Royal logo

Reply from Turn Me Royal

Hi,

We’re very sorry to hear about your experience and truly regret the frustration this situation has caused. Providing good customer service is very important to us, and we’d like the opportunity to make this right.

We have already contacted you via email so we can review your order and work with you to resolve this issue as quickly as possible. Please check your inbox when you have a moment, and we look forward to hearing from you soon so we can assist further.

Rated 1 out of 5 stars

I ordered a portrait in early DECEMBER

I ordered a portrait in early DECEMBER. It was supposed to arrive before Christmas. Today is January 24 and I still haven’t received it. I have asked for a refund and I was told that they would refund 80% because of the artists work. I responded by saying that if I didn’t receive the portrait than I shouldn’t be charged..

24 January 2026
Unprompted review
Rated 2 out of 5 stars

I've used their service three times now…

I've used their service three times now and the first time went well but the second and third time they never sent a preview and the pictures were pretty terrible and did not match the pictures that I sent them. They were unwilling to fix the pictures even though I pointed out how unlike the original it was then they charged me extra for a replacement picture. I wouldn't recommend using them

11 December 2025
Unprompted review
Rated 2 out of 5 stars

If you don't completely like it, don't accept it!

I ordered a picture of my son and daughter-in-law last year for their birthdays. The picture of my son turned out great, but my daughter-in-law looked terrible and I still can't figure out why they couldn't make her look like her picture. I thought I was being too picky, and after several exchanges, ran out of time to ask for more revisions. They seem to like it well enough, but visiting this year I found it stashed in the garage. Turns out she hated it too. I never should have accepted the order (or just had her painted out of the picture.

28 December 2024
Unprompted review
Rated 1 out of 5 stars

Quality it inconsistent- never know what you get- not worth the price

I liked the first two i ordered but the quality on the third, even after asking for many revisions, was terrible. They never changed anything and the painting gift was a total bust. I let them know I was disappointed and the customer service was not up to par either. I will not be purchasing from them anymore.

30 October 2025
Unprompted review
Turn Me Royal logo

Reply from Turn Me Royal

Hi there,

We’re truly sorry to hear about your experience, especially after your earlier orders met your expectations. We understand how frustrating it must have been to feel that your revision requests weren’t properly addressed and that the final piece fell short as a gift.

We also apologize for the lack of support you received - this is not the level of service we aim to provide. Your feedback is being taken seriously as we review our process and communication.

Thank you for sharing your experience, and we’re genuinely sorry we let you down.

Rated 1 out of 5 stars

Might be 0 stars

You would think after all this it would have shown up perfect. Not a chance. The box was damaged and so was the picture. Of course it was! That brings us to 0 stars! Thank you for screwing up my granddaughters Christmas but at least you're reviewing what happened so it doesn't happen to anyone else. Unfreaking believable! 5 to 10 days advertisement is bs! It will be 28 days if I even get it by the date given me. Customer service is bs! I recieved no tracking number until I wanted to cancel. And then it was a computer generated auto-response telling me I should have recieved a tracking number. You're right, I SHOULD HAVE RECIEVED IT! I will post a review of the final product if and when I recieve it. It may well go from 1 star to 0 stars if the pattern continues. Have a nice day

24 December 2025
Unprompted review
Turn Me Royal logo

Reply from Turn Me Royal

Hi there,

We’re very sorry for the frustration this has caused. We understand how upsetting it is when delivery timelines don’t match what was advertised and when tracking information isn’t provided as expected. You’re absolutely right - this is not how the experience should have been.

We sincerely apologize for the delay and for the lack of clear communication from our customer service. This feedback is being taken seriously, and we’re reviewing what went wrong so it doesn’t happen again.

We appreciate you bringing this to our attention and understand your concerns as you wait for the final product. Thank you for your patience, and again, we’re sorry for the inconvenience you’ve experienced.

Rated 1 out of 5 stars

AVOID

I approved the proof on December 8th and was told 10-12 days. Actually it turns out it will MISS CHRISTMAS despite being assured it would arrive on time. it will take 22 days. And what’s worse? It looks like my order just sat there. They should have expedited the shipping or at least allowed me a chance to expedite it so it arrived on time. What was supposed to be a joyful order for Christmas has been a complete hassle and inconvenience. Will never deal with again and I would caution anyone else from ordering as well.

8 December 2025
Unprompted review
Turn Me Royal logo

Reply from Turn Me Royal

Hi there,

We’re very sorry for the frustration and disappointment this caused, especially missing the Christmas deadline after you were assured it would arrive on time. We understand how upsetting that is.

We sincerely apologize for the delay, the lack of urgency after proof approval, and not offering expedited shipping as an option. This is not the experience we aim to provide.

Thank you for your feedback - we’re truly sorry we let you down.

Rated 1 out of 5 stars

I have not received a confirmation from…

I have not received a confirmation from them or any communication whatsoever. I have paid for the portrait, but I'm unable to get any answers. I'm about to dispute charges. All I'm asking for is a response, confirmation number, order number, anything............ It's very frustrating.

19 December 2025
Unprompted review
Turn Me Royal logo

Reply from Turn Me Royal

Hi there,

We’re very sorry for the lack of communication regarding your order. We completely understand how frustrating it is to have paid and not receive any confirmation, order number, or response - this is not acceptable, and you’re right to expect better.

We sincerely apologize for this oversight. Your concern is being taken seriously, and we can surely see what went wrong if you contact us again, so we can address it properly and prevent this from happening again. We appreciate you bringing this to our attention and are sorry for the stress and inconvenience this has caused.

Thank you for your patience.

Rated 1 out of 5 stars

Overpromise and Underdeliver

Ordered as a Xmas present in November. They sent a firat draft that was totally unacceptable. Looked like it was an elementary school art project. They managed to make it okay. But then no word. With Christmas a week away, I wrote them and asked the status. I was then told it was "lost in shipping." A replacement would be sent, after Christmas. When I pointed out they never provided a shipping number, they then provided a UPS tracking number. The tracking number stated that UPS never received it. How can the shipper lose something they never received? Something is not right with this company.

19 December 2025
Unprompted review
Turn Me Royal logo

Reply from Turn Me Royal

Hi there,

We’re very sorry for the frustration and disappointment you experienced, especially with an order meant to be a Christmas gift. We apologize that the initial draft fell short and that communication afterward - particularly regarding shipping and tracking - was unclear and confusing.

You’re right to expect transparency, and this situation was not handled as it should have been. Your feedback is being taken seriously as we review our processes to prevent this in the future.

If you’re willing, please feel free to contact us again so we can review your order and assist you further.

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