Paddy PowerReviews 

7,870
TrustScore 3.5 out of 5

3.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 2,645 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the user-friendliness of the website and the overall positive user experience, noting it's easy to navigate and use for various activities. Many also highlight the helpfulness and patience of the staff, with several positive interactions reported regarding customer service. The process for adding funds and making withdrawals is often described as simple and hassle-free. However, some people were dissatisfied with customer service, reporting long wait times, unhelpful responses, and difficulties reaching the correct department. There are also concerns about payment issues, including accounts being blocked without clear reasons, difficulties withdrawing winnings, and requests for extensive documentation. A few other people also felt that the website's games, particularly slots, offered poor chances of winning.

What people talk about most

Customer service

Reviewers highlight ambiguous aspects of customer service, with many customers reporting positive... See more

Website

Customers consistently note ambiguous experiences with the website, with some praising its ease of use,... See more

User experience

Reviewers mention positive feedback about user experience, often highlighting the ease of use and navigation... See more

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and... See more

Payment

Consumers find payment to be ambiguous, with many reporting difficulties withdrawing winnings, blocked... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Paddypower had to try to bridge the big AGE GAP in computer technology when i attempted to open an account with them. I live in between 2 large towns and nearest bookmaker is about 23 miles away. I... See more

Company replied

Rated 5 out of 5 stars

A very user friendly app easy to navigate. A great selection of sports available and any transactions both in and out are quick and hassle free. My only complaint is that I am terrible at predictin... See more

Company replied

Rated 5 out of 5 stars

I feel like I've actually got a good chance of winning when I play slots on paddy power, I don't get that feeling with any other site. I guess it's my subconscious mind recognising that I do win a lot... See more

Company replied

Rated 5 out of 5 stars

The bonuses and free bets are a welcome inclusion to our betting experience. The customer service has always been fair and quick to deal with any queries.

Company replied


Company details

  1. Betting Agency
  2. Gambling House
  3. Gambling Service
  4. Online Casino or Bookmaker
  5. Online Sports Betting Vendor

Information provided by various external sources

Paddy Power - 1st for Online Betting. Football Betting including Premier League & Champions League Betting Odds. Sign-up offers & Money Back Specials available.


Contact info

3.7

Average

TrustScore 3.5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(7,870)

2,526 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very quick and easy to access lovely…

Very quick and easy to access lovely staff and lovely customer service couldn’t praise anymore 👍🏻

28 June 2026
Unprompted review
Paddy Power logo

Reply from Paddy Power

Thanks so much for this brilliant review! 💚

We're absolutely buzzing that you've had such a great experience with Paddy Power. Your support means everything to us, and we can't wait to serve you again!

Rated 1 out of 5 stars

Bets NOT unlocked ( what ever that…

Bets NOT unlocked ( what ever that means ) Unbelievable story this one
I placed 4 bets on group winners at this years World Cup
All 9 selections won which meant I had many thousands to collect from my local PP shop
Slips presented at the counter . Slips scanned
Then it was , we need your ID before we pay this one out . Presented to them then they wanted to take my photo as head office wanted to ensure my id and photo matched
Now I am feeling like a criminal!!
Verified customer now recorded on their data base. Can I be paid out please . Answer we are waiting for the bets to be unlocked now
All the above is done via e mail and head office whilst I am stood at the counter
5 hours later the bets are finally unlocked and I am paid back to my card
Stay well away from paddy power
Disgusting company who love to take your money but hate paying it back

11 June 2026
Unprompted review
Rated 1 out of 5 stars

Paddy power withholding my funds

I’ve been with paddy power for a while now , upon registration , identification and proof of adress were provided which is often needed when setting up an account. I have honestly put thousands on over the time I have been with this company , they have never once been in touch with me about my spending . 6 days ago I was on my account playing , winning and randomly get a message to say my account has been suspended. They suspended my account for so called safer gambling reasons , they are now with holding my funds they have asked for numerous things such as proof of ID proof of adress and bank statements. I already provided my ID and proof of adress when my account was created. I’ve been waiting 6 days now and the company are saying my account is under review and there is no time scale. I would advise people to stay well clear of this company . It’s quite remarkable that while depositing money into the account in the hundreds no safer gambling measures are put into place. Only after winning funds .

21 June 2026
Unprompted review
Paddy Power logo

Reply from Paddy Power

Thanks for the feedback. We've been in touch directly to get more details and look into any issues. We're committed to making things right and appreciate you giving us the chance to help.

Rated 2 out of 5 stars

Good selection of games but just cant…

Good selection of games but just cant win on this site bonuses are extremely hard and very low payouts i left for a while cone back and same just top top cant withdraw anything very mean site my bonus chests are full to max but just wont trigger not good will give it one more try when I can if nothing back ill be deactivating the site sick of trying.

27 June 2026
Unprompted review
Rated 1 out of 5 stars

Rigged up the backside and they don’t…

Rigged up the backside and they don’t even bother hiding it, Slots RTP is definitely not what they say like most casinos now a days, But spending £25 on a game on 20 spins and not wining one spin is crazy not one penny, And even more crazy is yous are aloud to do this

27 June 2026
Unprompted review
Rated 1 out of 5 stars

Why is there no option for a team to…

Why is there no option for a team to win the world cup and top goalscorer double?

26 June 2026
Unprompted review
Paddy Power logo

Reply from Paddy Power

Thanks for the feedback. We've been in touch directly to get more details and look into any issues. We're committed to making things right and appreciate you giving us the chance to help. 💚

Rated 5 out of 5 stars

Great Customer Service

Wrong bet placed - quick chat with Sohan, voided instantly with no fuss - great interaction 😊

26 June 2026
Unprompted review
Paddy Power logo

Reply from Paddy Power

Sohan is an absolute legend! 💚 We're buzzing that they made such an impression on you.

We appreciate your feedback, thanks for choosing Paddy Power.

Rated 5 out of 5 stars

Great customer service I had

Great customer service I had. Jayalakshmi answer my question in a minute.

25 June 2026
Unprompted review
Paddy Power logo

Reply from Paddy Power

Brilliant! Jayalakshmi sorted you out in a minute – absolute legend! We'll make sure she gets your lovely feedback!

Thanks for choosing Paddy Power!

Rated 5 out of 5 stars

I like so much because you have nice…

I like so much because you have nice offers

25 June 2026
Unprompted review
Paddy Power logo

Reply from Paddy Power

Thanks for the feedback. We're always cooking up nice offers to keep things interesting – glad you're enjoying them!

Thanks for choosing Paddy Power!

Rated 1 out of 5 stars

Paddy Power they are a shocking company…

Paddy Power they are a shocking company to deal with happy to take your money for lotto bets for years and in the last 3 months they have blocked my account for no apparent reason & if your lucky to win you cant actually get into your account to withdraw your winnings. 4 days I'm trying to contact them and everyone i deal with on the chat are useless cant help & won't put you through the correct department, I got told yesterday to expect a phone call at 1.30pm I'm still waiting for this too, & apparently they emailed me but I never recieved this & there going to email me again just have to wait until decide when this might happen. PP your a disgraceful company .
Regina

24 June 2026
Unprompted review
Rated 5 out of 5 stars

Really good customer service

Really good customer service

25 June 2026
Unprompted review
Paddy Power logo

Reply from Paddy Power

Thank you for your feedback. Our team will be buzzing to hear this, cheers for the shout-out!

Thanks for choosing Paddy Power!

Rated 5 out of 5 stars

Asked paddy power for help

Ask paddy power for help, correcting a card on my account and it was all sorted with in 20 odd minutes!
Very professional and quite impressive.
Regards
Mr R Martin

25 June 2026
Unprompted review
Paddy Power logo

Reply from Paddy Power

Thank you for your feedback! Our team will be chuffed to hear they sorted your card details so quickly and professionally. That's the kind of service we're all about!

If you need anything else, Mr Martin, just give us a shout!

Thanks for choosing Paddy Power!

Rated 5 out of 5 stars

Ive tried lots of different sites.but…

Ive tried lots of different sites.but paddy power is by far the best.you get free bets for loyalty.they give out free bets for football and horse racing.very fast and friendly customer service.instant money withdrawals.everything the others dont do.tried and trusted

24 June 2026
Unprompted review
Paddy Power logo

Reply from Paddy Power

Absolute legend! Love that you've tried the rest and landed on the best! Free bets for loyalty, instant withdrawals, fast and friendly service – we're ticking all the boxes!

Tried and trusted is exactly what we're about. Thanks for sticking with us!

Rated 1 out of 5 stars

Disgraceful

Disgraceful. They have a deposit/withdrawal rule that pretends to be there to protect the customer, but it essentially means that once you start winning more money than you deposit, they make it almost impossible for you to withdraw your money.

For a company that promotes safer gambling and has warnings about gambling addiction, forcing people to leave their winnings in their Paddy Power account is uttering disgusting.

Their so-called agents are even worse. They just fob you off with useless information until you give up. Shameful

24 June 2026
Unprompted review
Paddy Power logo

Reply from Paddy Power

Thanks for the feedback. We've been in touch directly to get more details and look into any issues. We're committed to making things right and appreciate you giving us the chance to help. 💚

Rated 5 out of 5 stars

Customer service experience was very…

Customer service experience was very quick to sort out an issue

23 June 2026
Unprompted review
Paddy Power logo

Reply from Paddy Power

Thank you for your feedback! That's what we like to hear! Quick fixes, no messing about – sorted!
Thanks for choosing Paddy Power!

Rated 5 out of 5 stars

Amazing service

Amazing service. 100% trustworthy. Great product, great service and amazing customer service. Brilliant odds. A lot of free stuff. I’m one happy customer

23 June 2026
Unprompted review
Paddy Power logo

Reply from Paddy Power

This is absolutely class! 100% trustworthy, brilliant odds, freebies, and happy customers – that's the dream right there!

We're buzzing you're loving everything from the product to the service.

Thanks for choosing Paddy Power!

Rated 5 out of 5 stars

Excellant service best bookie out of…

Excellant service best bookie out of them all.

23 June 2026
Unprompted review
Paddy Power logo

Reply from Paddy Power

Absolute scenes! Best bookie out of the lot – that's the kind of praise that makes our day!

You're a legend!

Thanks for choosing Paddy Power!

Rated 5 out of 5 stars

No one does it bigger and better then…

No one does it bigger and better then paddys🍾

23 June 2026
Unprompted review
Paddy Power logo

Reply from Paddy Power

Now that's what we're talking about! 🍾 Absolutely love the energy – you get it!

Thank you so much for your feedback and for choosing Paddy Power!

Rated 1 out of 5 stars

Don't honor promotions and customer…

Don't honor promotions and customer service got to be the worst iv ever come across

22 June 2026
Unprompted review
Paddy Power logo

Reply from Paddy Power

Thanks for the feedback. We've been in touch directly to get more details and look into any issues. We're committed to making things right and appreciate you giving us the chance to help. 💚

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look