Paddy PowerReviews 

7,880
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 2,636 reviews, most reviewers were somewhat happy with their experience overall. Customers generally find the user experience to be positive, highlighting the ease of use and straightforward navigation of the platform. Many appreciate the helpful and patient staff, who are often quick to resolve queries and provide clear explanations. Reviewers also note that transactions, including deposits and withdrawals, are typically quick and hassle-free. However, some people mentioned issues with customer service, experiencing long wait times for responses and difficulty reaching the correct department. There are also concerns regarding account suspensions and difficulties withdrawing winnings, with some customers feeling their accounts were blocked without clear reasons. Additionally, a few users reported problems with the website's functionality, including laggy gaming sections and issues with depositing funds.

What people talk about most

Customer service

Customers had ambiguous experiences with customer service, with many praising the helpfulness and efficiency... See more

Website

People report ambiguous experiences with the website, with some finding it easy to navigate and use, offering... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the website and app easy to... See more

Staff

Clients share positive opinions on staff, with many reviewers praising their helpfulness, professionalism,... See more

Payment

Consumers find payment to be ambiguous, with many reporting difficulties withdrawing winnings and issues with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Closed my account years ago as wanted to use just one site, then recently decided to reopen. Had to jump through lots of hoops and questions which I think is great, they checked details, made sure I... See more

Rated 5 out of 5 stars

Fair dues to PaddyPower... tou might have lost a few bets on the World Cup 2026 tournament... but whenever one comes up they give you a "proper win/acknowledgement " ... I would have loved to add the... See more

Rated 5 out of 5 stars

A very user friendly app easy to navigate. A great selection of sports available and any transactions both in and out are quick and hassle free. My only complaint is that I am terrible at predictin... See more

Company replied

Rated 5 out of 5 stars

Paddypower had to try to bridge the big AGE GAP in computer technology when i attempted to open an account with them. I live in between 2 large towns and nearest bookmaker is about 23 miles away. I... See more

Company replied


Company details

  1. Betting Agency
  2. Gambling House
  3. Gambling Service
  4. Online Casino or Bookmaker
  5. Online Sports Betting Vendor

Information provided by various external sources

Paddy Power - 1st for Online Betting. Football Betting including Premier League & Champions League Betting Odds. Sign-up offers & Money Back Specials available.


Contact info

3.7

Average

TrustScore 3.5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

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3.7

All reviews

(7,880)

2,538 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great choice of top games

Fair play they talk to you like a normal person, the games are widely spreaded from poker to online racing.

19 June 2026
Unprompted review
Paddy Power logo

Reply from Paddy Power

This is what it's all about!
Thanks for the love, means the world!

Thanks for choosing Paddy Power!

Rated 1 out of 5 stars

I downloaded the app when England vs…

I downloaded the app when England vs Croatia I’ve deposited some money inside and very next day I got email says that my account has been close when I contacted to customer service they can’t help me out it’s this fair how I’m gonna get my money back very disappointed

16 June 2026
Unprompted review
Paddy Power logo

Reply from Paddy Power

Thanks for the feedback. We've been in touch directly to get more details and look into any issues. We're committed to making things right and appreciate you giving us the chance to help. 💚

Rated 5 out of 5 stars

Great variety of games and easy to use

Great variety of games and easy to use. Always able to withdraw and consistent with their gambling controls. Good free games too which regularly give out prizes.

19 June 2026
Paddy Power logo

Reply from Paddy Power

Brilliant! Love that you're enjoying the variety and finding everything easy to use. We take our gambling controls seriously, so it's great to hear that's working well for you alongside smooth withdrawals.

We really value your feedback. Thanks for choosing Paddy Power!

Rated 1 out of 5 stars

While I am giving the one star for the…

While I am giving the one star for the Betting I am giving nothing for the slots. I understand you can’t expect to win but something is definitely not right with them.

Reported to gambling commission because that definitely up to no good and something not right, it’s just take take take with no bonus?

My pal played the same game on £1 a spin and got £9.80p from the Bonus lmao

19 June 2026
Unprompted review
Rated 5 out of 5 stars

Paddypower had to try to bridge the big…

Paddypower had to try to bridge the big AGE GAP in computer technology when i attempted to open an account with them. I live in between 2 large towns and nearest bookmaker is about 23 miles away. I am 89 yrs of age and do not understand modern technology. Paddypower could not have been more helpful or patient. We did not make it due to my inadequesies, but we will when i reconnect to them when i have younger family assistance with me.

18 June 2026
Unprompted review
Paddy Power logo

Reply from Paddy Power

What a legend! At 89, you're giving it a brilliant go with all this modern tech stuff, and we're hugely impressed!

We're honoured you want to bet with us, and we're so glad our team could be there for you. Thank you so much for your feedback!

Rated 2 out of 5 stars

Absolute con artists

Absolute con artists, £55 on repeater and I got 3 lines, kept trying to trigger the repeater that’s why I played so much but it never landed was playing 40p spins. Never ever been mugged off so terribly at all the casinos I’ve played, absolutely livid

18 June 2026
Unprompted review
Rated 4 out of 5 stars

Very very good

Very very good

18 June 2026
Unprompted review
Paddy Power logo

Reply from Paddy Power

Love the enthusiasm – thanks for the brilliant feedback!

Thanks for choosing Paddy Power!

Rated 1 out of 5 stars

Offers a scam.

Offers a scam.
Offered 60/1 for an England win and then only activated the promotion after the score even though I placed a bet. £60 out of pocket. Criminals

17 June 2026
Unprompted review
Paddy Power logo

Reply from Paddy Power

Thanks for the feedback. We've been in touch directly to get more details and look into any issues. We're committed to making things right and appreciate you giving us the chance to help. 💚

Rated 4 out of 5 stars

Got there in the end

It was a bit of tooing and throwing but got there in the end and managed to find what the problem was if not able to resolve it

17 June 2026
Unprompted review
Paddy Power logo

Reply from Paddy Power

Thanks for sticking with us through the back and forth – we really appreciate your patience!

Thank you for choosing Paddy Power!

Rated 1 out of 5 stars

Not honouring free bet. Crooks

They ran a promo: Money back as a free bet at Ascot, if the horse finishes 2nd, 3rd, 4th.

I decided to take a punt on the 3th favourite because of this promo because it felt like some form of insurance if it didn't win. I would not have placed this bet if it wasn't for the promo, which was advertised with prominently with a large banner on the homepage.. The horse came 4th but the free bet was not credited. I contacted live chat twice, and both times, they refuse to credit the free bet.

Have now emailed their complaints department and will be escalating it to IBAS if it isn't resolved.

Joke of a company, shouldn't be this difficult, and won't be using them again in future. They might have a good social media presence which drew me in, but the odds are usually better elsewhere!

17 June 2026
Unprompted review
Paddy Power logo

Reply from Paddy Power

Thanks for the feedback. We're so sorry to hear about this!

We've been in touch directly to get more details and look into any issues. We're committed to making things right and appreciate you giving us the chance to help.

Rated 3 out of 5 stars

Text is sometimes too small.

Text is sometimes too small.

17 June 2026
Paddy Power logo

Reply from Paddy Power

Thanks for the feedback! We hear you on the text size – good news though: whether you're on the mobile app or desktop, you've got options to adjust the text size to suit you perfectly. Just head into your settings and make it work for you!

If you need a hand finding it, give us a shout and we'll walk you through it.

Thanks for choosing Paddy Power!

Rated 5 out of 5 stars

Sanjana

Firstly my customer service agent was helpful and straightforward with his assistance to solve my issue. It's was regarding to withdrawal ....thanks

17 June 2026
Unprompted review
Paddy Power logo

Reply from Paddy Power

Sanjana is a real gem! We're so thrilled they could help you so brilliantly. Your kind words will mean so much to them. Thanks for being part of Paddy Power! 💚

Rated 5 out of 5 stars

I was connected to the Agent ; Himasharva ; She was very Professional and Efficient

I was connected to the Agent ;
Himasharva .
She connected very well with me ,
and sorted out my issue .
She was very patient and Professional .

17 June 2026
Unprompted review
Paddy Power logo

Reply from Paddy Power

We really appreciate you taking the time to share this feedback. We're so pleased Himasharva could deliver a great experience, and your kind words remind us why we do what we do. Thanks for your support!

Rated 1 out of 5 stars

The worst site for gambling,if you add…

The worst site for gambling,if you add money in they're website make sure you don't add with PayPal because they would check it and asking bank statements and so many things to unblock your account,basically the money would be lost and you get treated badly by the cs team.I really not recommended this gambling website that is mostly a scam

16 June 2026
Unprompted review
Rated 1 out of 5 stars

0 stars

This and Betway are the worse slot casino provider , £7.50 win on big bass splash on 60p spins are you having a laugh , the games have the lowest RTP , constantly miss and just the poorest win ratio to any other casino, they also adjust that awful wonder wheel , you’ve spent £300 but here is a 10p scratch card 🤣🤣 absolute trash

17 June 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful customer service

Very helpful customer service

17 June 2026
Unprompted review
Paddy Power logo

Reply from Paddy Power

We're so thrilled you're enjoying Paddy Power and that we're delivering the experience you deserve. Your kind words and loyalty mean the world to us. Thanks for being part of our community!

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