Easy enough to arrange online stating loc date and time frames. After some slight confusion on Pick Up date as they needed confirmation of pick up date/time, for some reason, all went very well. D... See more
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Review summary
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After a little bit of confusion regarding the pickup, a Pack & Send Customer Service Rep (Hanna) responded very quicky and got things sorted. Speedy, hassle free delivery
Company replied
I used the online Packing service to Send documents overseas. It was much cheaper than all the other courier services but you need access to a printer. Once all labels printed, I dropped off to my... See more
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Everything went well with the delivery itself. My only complaint is that the tracker predicted a Friday arrival, but the package only came on Monday. Once I called, the staff was helpful and confirmed... See more
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Company details
- Courier Service
- Courier and Delivery Service
- Delivery Service
- Logistics Service
- Shipping and Mailing Service
- Shipping Company
Written by the company
PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise in parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple. Every consignment is handled with precision — from custom packaging and secure management of fragile items to express delivery and international freight coordination. Since 1993, PACK & SEND has redefined how parcels and freight move across Australia and the globe. Our comprehensive network and proven processes offer seamless, end-to-end logistics support. We work closely with every client to ensure smart, reliable outcomes that save time and reduce complexity. Our team of logistics specialists takes the guesswork out of sending. Whether it’s a single parcel or a large-scale project, we craft customised solutions that prioritise security, speed, and service. From pick-up to packaging, from dispatch to delivery — we handle everything in between with confidence. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way.PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise across parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple and seamless. From custom packaging and careful handling of fragile, oversized, and sensitive items to express delivery and international freight coordination, every consignment is managed with precision. Since 1993, PACK & SEND has redefined logistics. Our mission is to remove complexity from the sending process, offering peace of mind through reliable, end-to-end solutions. Our nationwide and global network ensures that parcels and freight move effortlessly across towns, cities, and continents — supported by proven processes and the latest technology. Every step is designed to save time, reduce risk, and deliver outstanding outcomes. For businesses, we offer scalable logistics solutions that align with commercial objectives — from warehousing and pick-and-pack services to customised fulfillment and streamlined distribution. eCommerce sellers trust us to manage their fulfillment efficiently, ensuring fast and reliable delivery experiences for their customers. Government and enterprise clients rely on our commitment to compliance, security, and accountability at every stage. Our team of logistics specialists work closely with every client, crafting personalised strategies that meet specific needs. Whether sending a single parcel, coordinating sensitive freight, or designing a bespoke logistics framework, we handle everything with expertise and care. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way — only at PACK & SEND.
Contact info
4.0
Great
9K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
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I initially liked how they sounded…
I initially liked how they sounded professional and I paid express and ordered on Thursday and wasn't sent till the Tuesday even though I got a call saying parcel was picked up on Monday but then they said it was going to be delivered on Tuesday and when I rang late afternoon they said they tried to deliver but no one was home. Which is rubbish we were home all day. But we didn't know they tried to deliver cause no card was left. I had to ring them again and then was told what happened. I don't think I will be using the again.
21 October 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you for sharing your experience with us. We’re sorry to hear that your express delivery didn’t go as smoothly as expected, that’s certainly not the level of service we aim to provide. We understand how frustrating it must have been to receive conflicting updates and then not be notified properly about a delivery attempt. While we’re pleased you initially found our team professional, it’s disappointing that the delivery process let you down. We’ll review this with our courier partner to understand what went wrong and ensure better communication and follow-through in future. We really appreciate your feedback and would welcome the chance to make things right
Good customer service but outsourced delivery
While the phone customer service (locally and the national number) were excellent and the online booking system and warranty additions clear with reasonable pricing - I was disappointed that the actual delivery was done by Amtrak. I read heaps of reviews about couriers and every one said Amtrak was terrible, so I was trying to avoid them. Indeed my package was not picked up when it was meant to be and then not the next time I rang to confirm. Then it was delivered on the one day I clearly stated NOT to deliver. Pack & Send are courier "solutions" not couriers. I would have to really think if I was going to use this service again.
17 October 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you for taking the time to share your feedback. We’re really pleased to hear that you found our customer service and online booking process clear and helpful. We truly value those comments.
We’re sorry to learn that your delivery experience did not go as smoothly as expected. While we work with a range of trusted courier partners to ensure flexibility and coverage, it’s disappointing to hear that this delivery partner didn’t meet the standards we aim for. We’ve noted your comments and will review this with our logistics team to help improve coordination and communication in the future. We appreciate your honesty and hope you’ll consider using our service again. We’d love the chance to provide a better experience next time.
Absolute nightmare dealing with this…
Absolute nightmare dealing with this company and shipping to the US. Have provided no assistance what so ever bar providing a number to the US to call for their issues. Once you’ve paid there’s no customer service what so ever. Lady was no help at all and even threatening. Stay clear go through the delivery service direct.
17 October 2025
Unprompted review
Reply from PACK & SEND Australia
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. For international shipments, once freight arrives in the destination country, customs clearance and delivery are managed by the carrier’s local operations. This means that for certain issues, communication must go through their U.S. office directly, as they handle final delivery and any customs queries. We understand this can be frustrating, and our team did all they could within the limits of the carrier’s process. We’ll take your comments on board to help improve how we communicate this to customers in the future.
Unsatisfactory Customer Service
Submitted a request for documents to be picked up the next day. Two days later they were still not picked up, I contacted the company and they stated it would be picked up that day. It took a week. Will never be using this company again.
2 October 2025
Unprompted review
Reply from PACK & SEND Australia
we are very sorry to read about your experience. While PACK & SEND works with third-party carriers to complete deliveries, we take these matters seriously. Your feedback will be shared with the team to ensure better processes and communication moving forward.
Good service, and more affordable than others
easy to get online quote and book, though after paying I got an auto email saying pickup could be upto 3 days after the booking date I requested. Pick up was easy - he even came back the next day when I realised my label had faded in the sun and had to reprint. Delivery across AUS was quick.
6 October 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you so much for your 5 star review and your positive comments.
Reply from PACK & SEND Australia
Thanks so much for taking the time to write to us about your Pack & Send experience.
Dont use Pack & Send
They email me saying that I have to call DHL (who actually shipped the item)and find out about my parcel status as they are not authorised. Why did I pay them $1100 when I have to call the actual real courier and liaise between them and the sender. Pack and send did nothing at all.
29 September 2025
Unprompted review
Reply from PACK & SEND Australia
We are sorry to hear of your disappointment Michael and we would love to learn more and address your concerns more accurately. If you wish to discuss, please email us at directly at customerservice@packsend.com.au with your tracking number so we can promptly provide answers. Thank you.
Multiple positives here
Finally a freight company that now has:
1. respectable pricing
2. proper billing - with out the phantom billing of other freight companies
3. a customer facing approach where you can phone and visit (unlike freight companies other who hide)
Recommended.
24 September 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you so much for your 5 star review and your positive comments.
I was once again impressed with the…
I was once again impressed with the speed, efficiency and reasonable cost of sending pictures interstate. They arrived and returned after the exhibitions, on time and in perfect condition. I'll definitely use Pack and Send Hornsby again.
29 September 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you for your continued trust in our Hornsby team! We’re so pleased your pictures were delivered and returned safely, on time, and at a great rate. We look forward to helping you again with future exhibitions.
SUPER HEROS AT SOUTHPORT PACK&SEND the…
SUPER HEROS AT SOUTHPORT PACK&SEND the BEST TEAM just fantastic. BRILLIANT HUMAN AND HUMANE TEAM thank you from, Peter N, Surfers Paradise.
NOAH is a SUPERHERO.
29 September 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you, Peter! We love your enthusiasm and kind words about our Southport team. Noah and the whole crew will be thrilled to hear your feedback. We’re so glad they could deliver such a positive experience for you!
Shipment to the US
The whole process went smoothly and on time (apart from US customs)
8 September 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you for your review! We’re pleased to hear the process went smoothly and on time, aside from the unavoidable delays with US customs. We appreciate your understanding and look forward to assisting you again.
It was an easy process
It was an easy process, well priced, good service at lodging the item, and delivered in a timely fashion. All round very pleased
19 September 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you for your feedback! We’re glad to hear you found the process easy, well priced, and timely. Great to know you were pleased all round, we look forward to helping you again.
Fantastic service
Gave them a rather awkward and difficult item to ship and they did an amazing job with packing and shipping. Will definitely use again and recommend to others.
24 September 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you for your kind words! We’re so pleased we could help with your tricky item and ensure it was packed and shipped safely. We truly appreciate your recommendation and look forward to assisting you again.
A good experience
A work colleague recommended them to me instead of Australia Post. They were cheaper, more convenient and delivered in the timeframe that they stated
17 September 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you for your feedback! We’re glad to hear that our service offered better value and convenience, and that your parcel was delivered within the expected timeframe. We appreciate your recommendation and support.
everything has been great but price
Everything has been good but price. It is ridiculously expensive to send overseas. And when the parcel is out a tiny amount (by accident) P&S add exorbitant fee.
12 September 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you for your feedback. We’re glad to hear the service itself met expectations, though we understand your concerns regarding cost. International freight can be expensive, and additional charges can occur for a number of reasons. As your review doesn’t mention the specific fee applied, we’d need further details to confirm why it was added in this case. Please feel free to reach out to customerservice@packsend.com.au
with the reference number so we can review this for you.
True Customer Service!
The experience was made great by the customer service I received at the Pack & Send Depot in Noosa that I dropped my package to. The owner there helped unload my box and helped me with every step of the way. He went above and beyond, doing more than was required of him. Not often you see true customer service like that anymore.
17 September 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you for the wonderful review! We're thrilled to hear that you had such a great experience at our Noosa depot. It's fantastic to know that the owner went above and beyond to help you, from unloading your box to assisting you with every step of the process.
We agree that true customer service like that is special, and we're so glad you got to experience it firsthand. We'll be sure to pass along your kind words to the Noosa team. We appreciate your business!
Have been a regular user of Pack & Send the past 10 years
Have been a regular user of Pack & Send, from QLD, WA and VIC…had 4.6kg parcel to take from Sunshine Coast to Melbourne. had a quote from P.O. and $ as extra baggage on flight…the Cost from Pack & Send was way cheaper, it was collected and delivered within 5 days…brilliant service 💯
15 September 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you for your continued support and for sharing your experience. We’re delighted to hear that our service provided both value and efficiency, with your parcel collected and delivered smoothly within the timeframe. It’s great to know we could offer a more cost-effective option and meet your expectations across different locations.
BRILLIANT fast super-fast service…
BRILLIANT fast super-fast service PERFECT 100% perfect SOUTH MELBOURNE depot and SOUTHPORT DEPOT in Gold Coast A1 100000000000% the BEST PEOPLE. Genuine, 100% brilliant and KIND polite attentive wonderful sincerely thank you from, Peter N. Surfers Paradise.
19 September 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you, Peter. We truly appreciate your generous feedback and are so glad to hear both our South Melbourne and Southport teams looked after you so well. Your kind words about their service and professionalism mean a lot, and we’ll be sure to pass your thanks on to the teams.
Fast and efficient service combined…
Fast and efficient service combined with great comms on progress via portal
10 September 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you for your feedback. We’re delighted to hear you found the service fast and efficient and that the communication through the portal kept you well informed throughout the process.
awful
awful. they forgot my order i had to call them 4 times to get it collected. save yourself and shop elsewhere
29 August 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you for your feedback. It looks like this review has been left against the wrong store, as your booking was placed through our Online Self-Service system rather than this service centre. With Online Self-Service, collections are arranged directly with our third-party courier partners, and delays can occasionally occur. We understand how frustrating this must have been and appreciate you bringing it to our attention.
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