Easy enough to arrange online stating loc date and time frames. After some slight confusion on Pick Up date as they needed confirmation of pick up date/time, for some reason, all went very well. D... See more
Company replied
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Review summary
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Everything went well with the delivery itself. My only complaint is that the tracker predicted a Friday arrival, but the package only came on Monday. Once I called, the staff was helpful and confirmed... See more
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I used the online Packing service to Send documents overseas. It was much cheaper than all the other courier services but you need access to a printer. Once all labels printed, I dropped off to my... See more
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I was pleasantly surprised by the level of service, especially with their partnership with DHL. Filling out the declaration, calculating costs, and scheduling pickup online was super convenient. The d... See more
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Company details
- Courier Service
- Courier and Delivery Service
- Delivery Service
- Logistics Service
- Shipping and Mailing Service
- Shipping Company
Written by the company
PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise in parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple. Every consignment is handled with precision — from custom packaging and secure management of fragile items to express delivery and international freight coordination. Since 1993, PACK & SEND has redefined how parcels and freight move across Australia and the globe. Our comprehensive network and proven processes offer seamless, end-to-end logistics support. We work closely with every client to ensure smart, reliable outcomes that save time and reduce complexity. Our team of logistics specialists takes the guesswork out of sending. Whether it’s a single parcel or a large-scale project, we craft customised solutions that prioritise security, speed, and service. From pick-up to packaging, from dispatch to delivery — we handle everything in between with confidence. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way.PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise across parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple and seamless. From custom packaging and careful handling of fragile, oversized, and sensitive items to express delivery and international freight coordination, every consignment is managed with precision. Since 1993, PACK & SEND has redefined logistics. Our mission is to remove complexity from the sending process, offering peace of mind through reliable, end-to-end solutions. Our nationwide and global network ensures that parcels and freight move effortlessly across towns, cities, and continents — supported by proven processes and the latest technology. Every step is designed to save time, reduce risk, and deliver outstanding outcomes. For businesses, we offer scalable logistics solutions that align with commercial objectives — from warehousing and pick-and-pack services to customised fulfillment and streamlined distribution. eCommerce sellers trust us to manage their fulfillment efficiently, ensuring fast and reliable delivery experiences for their customers. Government and enterprise clients rely on our commitment to compliance, security, and accountability at every stage. Our team of logistics specialists work closely with every client, crafting personalised strategies that meet specific needs. Whether sending a single parcel, coordinating sensitive freight, or designing a bespoke logistics framework, we handle everything with expertise and care. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way — only at PACK & SEND.
Contact info
4.0
Great
9K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
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Completely messed up
-Scheduled a pick up.
-Was informed AFTER package was picked up that package was a prohibited item and shouldn’t have been picked up.
-Was informed that package couldn’t be returned, so had to organise a 3hr round trip to collect
Would not ever recommend
24 November 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you for your feedback — we’re sorry for the frustration this caused.
To clarify, when booking through our online self-service platform, customers are required to confirm that their shipment does not contain any prohibited or restricted items before a pickup can be arranged. Unfortunately, if an item is later identified by the carrier as prohibited, they are unable to continue transporting it — and in many cases, they also cannot return it through their network, as this would breach their handling regulations.
We appreciate that having to collect the item yourself was inconvenient, but in situations like this, carriers must follow strict compliance rules for safety and legal reasons. Once a prohibited item is flagged, the options become very limited for everyone involved.
We understand this wasn’t the experience you were expecting, and we’re sorry for the disruption. If you’re unsure about item eligibility in the future, we recommend checking the prohibited items list or contacting a local Pack & Send service centre for guidance before booking.
Andrina at the Tweed Heads store was…
Andrina at the Tweed Heads store was really helpful to get some surfboards and hydrofoil gear packed and sent. Thanks so much for everything I really appreciate it 🙏
18 November 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you for the wonderful review! We're thrilled to hear that Andrina provided such helpful service in getting your surfboards and hydrofoil gear packed and sent. We'll be sure to pass along your thanks and appreciation to her! We value your business and hope to assist you again soon.
Simple process
Easy to order a parcel pickup, clear instructions, friendly delivery drivers and delivered on time.
20 November 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you for the fantastic 5-star review! We're delighted to hear that you found the parcel pickup process easy, the instructions clear, our delivery drivers friendly, and the delivery on time. We appreciate your feedback and look forward to assisting you with your next shipment!
Cheaper than Australia Post
Efficient. Fast. Affordable. Responsive human chat help.
Sent a 27kg box from Perth to Sydney for just $50. Tracking was easy using the link. Would definitely use Pack & Send again!
11 November 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you for the fantastic 5-star review! We're thrilled to hear that you found our service efficient, fast, affordable, and that our human chat support was responsive. Sending a 27kg box from Perth to Sydney for just $50 is great value, and we're so glad the tracking was easy for you. We appreciate your recommendation and look forward to your next shipment!
Great personal service and timeous…
Great personal service and timeous delivery of documents.
19 November 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you for the excellent 5-star review! We are delighted to hear that you experienced great personal service and timeous delivery of your documents. We appreciate your feedback and look forward to assisting you again!
Online process very smooth, adaptable to change
I found the online process very smooth, all labelling was created and sent to me via email, i jsut had to print it.
Pack & Send went above and beyond when the night before the original collection was scheduled I had to alter the collection time. I contacted through their online chat and was able to adjust the time to a more appropriate one.
7 November 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you for sharing your experience! We're glad to hear the online process was smooth and that the labelling was easy to manage. It’s great that our team could help you adjust the collection time quickly through live chat so everything stayed on track.
We appreciate you choosing Pack & Send and are always here to help if you need us again!
Sending made Simple
For someone working full-time this whole service is easy. Pick from.your home and delivered with ease.
11 November 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you for your feedback. We're really glad to hear the service worked well for your schedule and made things easy from pickup to delivery. We appreciate you choosing Pack & Send!
Parcel arrived in time
Parcel arrived in time, no bending all great. Shipping process was easy and staff helpul and friendly!
13 November 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you for your review. We're so glad to hear your parcel arrived on time and in perfect condition. It’s great to know the booking process felt easy and that our team was friendly and helpful. We appreciate you choosing Pack & Send!
Very easy process to book online
Very easy process to book online. Actually online much cheaper rather than getting quotes from their offices
5 November 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you for your feedback! We're glad to hear the online booking process was quick, easy and offered great value for your shipment. We appreciate you choosing Pack & Send and hope to help again soon.
Poor service waited over 3 days for a pick-up which never came
Poor service waited over 3 days for a pick-up which never came. Called 3 times and always given the same response "Sorry Sir we have contacted our courier, but they have not called back"
They over promise and under deliver. Source an alternative solution
13 November 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you for sharing your experience — we’re very sorry for the frustration caused by the delayed pickup.
While our team does follow up with the assigned carrier when a collection is missed, we understand how disappointing it is when the courier doesn’t respond or arrive as expected. Although pickup delays are outside our direct control, this is not the experience we want for our customers, and we apologise that the situation wasn’t resolved sooner.
If you choose to book with us again in the future, we’ll happily keep a close eye on the pickup to help prevent a repeat of this outcome. Your feedback is appreciated and will be passed on to ensure better communication and follow-up moving forward.
They were qouting 73% more to ship an…
They were qouting 73% more to ship an item from Sydney to Dublin when compared to send my bag. Same dimensions, weight, destinations and cover. This is a rip off
13 November 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you for taking the time to leave a review. We always aim to provide reliable service, and we’d genuinely like to understand what happened so we can address it. If you’re open to it, please feel free to contact the store you dealt with so we can look into the issue and make things right where possible. We appreciate the feedback and the opportunity to improve.
Much room for improvement
This time around, I was very disappointed with the service provided. I dropped my parcel off at the Capalaba Pack & Send store, but it did not leave there until two weeks later, when I chased it up because the receiver asked when they might expect the parcel. This was very frustrating and not the standard of service that Pack & Send usually provides.
15 October 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you for your feedback and we apologise for the frustration caused. After reviewing the matter, it appears the delay was most likely due to the carrier not collecting the parcel as scheduled. Our team followed up with the carrier to arrange collection, however this resulted in the extended timeframe you experienced.
We understand how inconvenient this was for you and the recipient. We will continue to follow up with our carrier partners to help prevent similar delays and improve our communication in these situations. Thank you for letting us know.
So fast!!
Sent & received to client in Auckland in 22hrs! Will be using again!
6 November 2025
Unprompted review
Reply from PACK & SEND Australia
That’s fantastic to hear! We’re thrilled your shipment to Auckland arrived so quickly. Thank you for your feedback — we look forward to helping you again soon!
Excellent communication- everything…
Excellent communication- everything went very smoothly!
14 October 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you for your feedback! We’re so glad to hear everything went smoothly and that you were happy with the communication throughout the process. We appreciate you choosing PACK & SEND!
Good service and better shipping times
3 November 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you for your feedback! We're glad to hear you were happy with our service and delivery times. We appreciate you choosing Pack & Send and hope to assist you again soon.
Be Aware Of The Hidden Costs
I had to send personal items via sea shipment from Brisbane to Italy.
They told me that after the shipment would have arrived in Italy I should have paid for custom and local charges, but never mentioned it would have costed nearly the TRIPLE of what was the cost of the shipment, charges that by the way have been agreed before the shipment left Australia, so they knew about it. If I would have been provided with this information I would have taken different choices. I contacted them and it’s about 2 weeks that I am waiting to speak with someone that could help. I feel I have been swindled by the company for the lack of transparency and at least a ballpark figure of what the collateral costs should be, after all if you are in this business, these info should accessible.
7 August 2025
Unprompted review
Reply from PACK & SEND Australia
We’re sorry to hear that your experience didn’t meet expectations. Please know that at the time of booking, all customers are advised that duties and taxes (D&T’s) may apply for international shipments. This information is also noted on the consignment note, which customers review and sign before the shipment is processed.
We completely understand how frustrating unexpected charges can be. Unfortunately, duties and taxes are assessed by the destination country’s customs authorities, and these processes are outside of our control.
We appreciate you taking the time to share your feedback, and we’ll continue working to ensure this information is always communicated as clearly as possible.
Very easy to order delivery on-line
Very easy to order delivery on-line, package arrived after 2 days!
27 October 2025
Unprompted review
Reply from PACK & SEND Australia
Thanks for sharing your feedback! We're pleased to hear you found the online booking process simple and that your package arrived so quickly.
Good service in the end but had to…
Good service in the end but had to follow up a couple of times.
27 October 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you for your feedback. We're glad to hear you were happy with the service overall. We appreciate your patience and will review your experience to help ensure smoother communication and fewer follow-ups in the future.
I hadn't sent an international parcel…
I hadn't sent an international parcel in many years and was nervous about the whole process as the parcel was carrying family photos of great personal value but no commercial value.
I found help available at every turn as to the process and paper work involved. Neither I nor the recipient could believe at the speed it arrived at its destination, safely and in good order.
14 October 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you for your thoughtful feedback. We're so pleased to hear that our team could guide you through the international shipping process and help ensure your precious family photos arrived safely and quickly. It’s wonderful to know we could provide peace of mind and a smooth experience from start to finish.
Delayed delivery to recipient due to…
Delayed delivery to recipient due to USA tariffs but when I contacted Pack & Send there were quick to respond, the item arrived in perfect condition.
19 October 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you for your review. We're glad to hear your item arrived safely and in perfect condition. While customs and tariffs can sometimes cause delays beyond our control, we appreciate your understanding and are pleased our team could assist promptly.
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