Packnet Reviews 24

Pack net are awesome. I came to Pack Net after difficulties with two other providers, and I am 100% satisfied with working with them. Their support is prompt and clear, their training is very helpful with a clear dashboard to help giving my customers the support they deserve. I am so thankful for their patience (with me understanding the new tech) and help. Its a shame I can only give 5 stars!

I have worked with Packnet for the past 2 years and have nothing but positive reviews of the work they do.

Very helpful and friendly staff. Helped me in all aspects of setting up any process.

We have had a great experience using Packnet's services. The system was really easy to install and configure, and they've been really responsive on any support requests and further equipment we've needed. We also have access to an online portal which means we have really clear visibility on our usage and billing which is a big help.
All in all, would completely recommend!

Acorn Occupational Health have worked with Packnet for over 6 years. The support and after service they provide to us either via email communication or when we ring to speak to the team is excellent. It's very simple to make small changes yourself on the portal or to retrieve reports and statistical information. To putting a call plan together and working together with Packnet team to implement the new call plan and changes to the whole of the business.

We have been with Packnet for many years and they are exceptional in customer service and products to make VOIP calls effective at different locations and countries. Without a doubt, I would recommend Packnet for all your phone needs.

Knowledgeable and a "will do anything" attitude. I recommend Packnet to everyone

We moved over a few weeks ago. All going perfectly :)

Our company changed over to Packnet 2 years ago after being with a company that were a nightmare to get through to on the phone and deal with. Since we have been with Packnet we have had a different experience altogether, the team members are so helpful, they listen and deliver the results. I would not hesitate to recommend Packnet.

We have been a customer of Packnet for around 10 years and we just think they are great to do business with. Their products are good and will go out of their way to be helpful.

George Porter

Great customer service!
(Voip-Systems).
Whenever we have any issues (usually with our Metronet- not Packnet direct) the support staff are so helpful and always follow up to make sure things are sorted! The email requests are always dealt with quickly and then logged so if you do need to ring up, you don't have to repeat yourself to different people, they just pull the job number up.
The online site is really easy to use, we update our dial plans, download call recordings and monitor our staff usage, literally at the click of a button.
They order all our phones, head sets, handsets and anything else we need and they arrive configured so you just plug it in and go.

We've used Packnet for many years and will continue to do so!

After trying others we found Packnet.
The full range of connectivity requirements under one roof.

Telephones work.
Online diagnostics are excellent.
Support desk available, knowledgeable, and helpful.
Online customer portal simple to understand.
Online pricing straightforward.
New and additional services quickly and easily arranged.
Hardware arrives on time and configured.
Excellent customer feedback and information systems.

In a league of their own compared to others we have dealt with.

We have been with packnet for 3 years and use the VOIP telephone system, they are always on hand to help if needed but this is rare need! Staff are all very friendly and no issues yet!

We decided to go with Packnet after meeting them at their offices in Manchester, at the time we were based round the corner so we initially like the fact they were local but more importantly they shared the same customer support ethos as us.
The contract we signed is a rolling 30 day contract which speaks volumes, you don't build a business offering contracts like this without rock solid customer service. Highly recommended!

Andy Bullough was informative and helpful throughout the case.

Excellent service.

Great service, great support, the 2 important parts of any technical service delivery. I highly recommend Packnet.

I have known Packnet for roughly ten years now and the service has always been second to none.

The service everyone there gives is outstanding and the guys (and Holly) are so knowledgeable.

Well done on the Excellent service you all provide :)

We've been with Packnet for many years and have always had a positive experience. On the odd occasion which a problem has occurred, the support has always been there to resolve the issue.

We have recommended Packnet to our customers many times over the years and will continue to do so.

James Addison
Discovery Design

We would most definitely recommend Packnet - it is so refreshing to speak to someone who knows our account and who can help whilst you are on the phone. Porting is also painless so that has been a revelation too after years of hassle. Prices are good, accounts people are easy to deal with - its all good news with Packnet!!

After being at the mercy of a different VoIP supplier for a number of years, Packnet are a breath of fresh air. We've been a customer of Packnet's for 6 years now and would not think about looking anywhere else. The service has been rock solid from day one.

The entire team is fantastic to work with, support, accounts, development. If we need a feature that's not there, the development team work with us to implement it. In the rare event of a problem, the support team are all over it. The Metis platform is a dream to use making provisioning and support easier than ever before.

Moving to Packnet helped us resolve a number of issues that our clients were facing with our previous supplier. Without Packnet we would undoubtedly have lost them

Our clients are happier, we're happier, everyone's a winner!