Ozanda Reviews 

175
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 82 reviews, reviewers had a great experience with this company. Many customers are very happy with their purchases, finding the products to be of great quality, durable, and exactly what they needed. People also appreciate the ease of use and smart design of the items, which often exceed expectations and make daily routines much simpler. The overall user experience, including communication and website navigation, is frequently highlighted as positive and straightforward. However, some customers experienced significant issues with delivery, including lost goods, incorrect items being sent, and prolonged shipping times. A few other people also felt that the product quality was poor or not as advertised, leading to unusable items or discrepancies in dimensions. There were also instances of poor communication regarding order status and stock availability, causing frustration and delays.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, noting that many items are well-made, reliable, and... See more

Quality

Customers consistently note positive experiences with quality, with many praising products for being... See more

User experience

Users describe positive interactions with the user experience, often highlighting the ease of use and... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some reviewers reporting fast and on-time... See more

Order

Consumers find order experiences to be ambiguous, with many reporting issues such as unfulfilled orders,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Got my address wrong when I put the order in, they fixed it fast after I contacted them.Service was good on regard to keeping me updated on the delivery. Communication thronghout the transaction was e... See more

Rated 5 out of 5 stars

I ordered and was impressed when they called the very next day to confirm delivery for the aftenoon. Super quick, reliable service the fence is really heavy duty exactly what we needed. Hignly recomme... See more

Rated 5 out of 5 stars

I buy many trailer parts from Ozanda, they have lots of things I need. Therefore, I can give they highest praise and recommendation. Very much appreciated.

Rated 5 out of 5 stars

Absolutely fantastic experience with ozanda, product arrived on time. definitely will buy from again. And good comms with the company. many thanks.


Company details

  1. Internet Shop

Written by the company

At Ozanda, we offer high-quality products at affordable prices. Our range includes home and garden equipment, hardware and industrial supplies, as well as sports and fitness gear. With hundreds of thousands of products sold and a large base of satisfied customers, we take pride in our customer service. As a proudly Australian-owned and operated company, we are committed to serving our community with exceptional products and experiences.


Contact info

4.1

Great

TrustScore 4 out of 5

175 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 13% of negative reviews

Typically replies within 24 hours

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4.1

All reviews

(175)

83 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Got my address wrong when I put the…

Got my address wrong when I put the order in, they fixed it fast after I contacted them.Service was good on regard to keeping me updated on the delivery. Communication thronghout the transaction was excellent. Very happy with my purchase..cheers

24 September 2025
Rated 1 out of 5 stars

Don't believe a word they say

I called asked for stock of a bike for my sons birthday, told bike in stock will ship in 24 hours, next day, sorry not in stock, will upgrade you for 'free', then next 2 days a series of pointless questions, color, size etc, just buying time, then i chase up delivery, 4 days have gone by at this point, finally they tell me cannot dispatch for a further 4 days (would have been 9 days from purchase) my sons birthday would have been and gone, just a joke of a business.

19 September 2025
Unprompted review
Rated 5 out of 5 stars

Very good experience

Very good experience , they changed my post to aupost as my last delivery from Amazon was stolen , very helpful can now pick it it from the post office knowing I’ll get my item , hats off to the team and Zoe 😀

23 June 2025
Rated 4 out of 5 stars

Prompt service and delivery

The item I ordered was not available for a while but I got an acceptable alternative straightaway and a refund of the price difference straightaway. Delivery was quick. Thought there might be screws included with item but no. Off to Bunnings to get matching screws.

17 June 2025
Rated 5 out of 5 stars

Amazing

Amazing! Great quality product that was described in great condition and all is as advertised. An excellent tool with quality and price. A truly professionally seller with communication and customer service. I am very happy with my purchase. Thank for the quick response and the lady’s help during delivery.

7 June 2025
Unprompted review
Rated 1 out of 5 stars

Such a poor experience

Such a poor experience. Ordered a pergola online with ozanda. Was contacted to say that they didn't have it in stock and delivery would take 4 weeks. That was ok. 2 months went by, still nothing. By month 3, we opened up a PayPal request to get our money back. Only then did they send it. It arrived and the canvas roofing had pin holes all through it. Contacted them twice with no response so went back to PayPal and asked for a refund of $500 to get it replaced or if they wanted to send a new one. They then accepted the return but wanted us to return the entire thing, frame and all, at our expense for the $500 refund. The pergola itself was $1300. I also informed them that we couldn't return the frame as it was dynabolted into concrete. Will never ever purchase from here again. Such a disappointment

20 May 2025
Unprompted review
Rated 5 out of 5 stars

World class products, Awesome service!

World class Quality,
I have just received 2 x sets of 250Kg bearing “camp kitchen/fridge” draw runners. These are huge 1422mm open to double 2844mm, perfect for my camper build.
Jim, thankyou for your help with this purchase, top quality communication and service👍👍👍👍👍5 thumbs up

29 April 2025
Unprompted review
Rated 5 out of 5 stars

Immediately shipped and as described

Immediately shipped and as described, accurate description. Arrived well packed, great price and product. Very good to talk with I have brought a lot from this guys and never an issue, will deal again, thanks.

18 March 2025
Rated 5 out of 5 stars

Fantastic purchase

Fantastic purchase, the item arrived in perfect condition. And was exactly as described. The quality is excellent, and the appearance is even better than I expected. Great value. Well packed with fast shipping. I am very happy with my purchase and highly recommended supplier.

5 March 2025
Rated 5 out of 5 stars

Quality excellent

Quality - excellent. Condition - new as described. Value - above average. Appearance- excellent. Took some trial, the desired fit appearance was obtained. Definitely recommend this guys. Thank you.

3 March 2025
Rated 1 out of 5 stars

bike saddle bags ordered & not received

Ordered & paid bike saddle bags early February they took my money from card , no record of despatch within one week , requested to cancel order by email & left phone message , no record of despatch , asked for refund 3 days later ,still no reply, still no response or delivery end February rang & emailed for refund, currently waiting for response!!!!!! Not good enough if you have phone answering service & emails they need to be answered would not recommend purchasing from this company OZandA seems like a scam

27 February 2025
Unprompted review
Ozanda logo

Reply from Ozanda

Your order was shipped via Australia Post (Tracking: 99715817069201008320909) and delivered to your PO Box in LOBETHAL SA on March 6 at 11:10 AM. Please check with your local post office. Let us know if you need further assistance.

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