Oxbury Bank Plc Reviews 

1,717
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 421 reviews, reviewers overwhelmingly had a great experience with this company. Customers praise the intuitive mobile application and user-friendly website, noting that setting up new accounts, logging in securely, and transferring funds is remarkably simple and smooth. Consumers also appreciate the exceptionally helpful customer support team, clear communication regarding account maturities, and consistently competitive interest rates offered across various products. However, some people mentioned occasional difficulties accessing the application on new devices and dealing with strict security and authentication steps. A few other people also felt that daily transaction processing times and overall service flexibility could be improved to better meet customer expectations.

What people talk about most

User experience

Consumers find user experience to be highly satisfying, consistently praising the intuitive online software... See more

Application

Reviewers mention positive feedback about application, highlighting that the setup process is extremely quick... See more

Website

Customers had positive experiences with website, frequently highlighting the well-designed online systems and... See more

Service

People report positive experiences with service, highlighting efficient transactions and very easy account... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that staff are very helpful, attentive, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Oxbury offers a well explained choice of accounts. Information is easy to find. Rates are good. I found it easy to create a new account that met my needs and to transfer funds across to it. When I ne... See more

Rated 5 out of 5 stars

I was attracted to Oxbury bank because of the excellent rates of interest for savings. The process of opening an account was straightforward and the various steps were laid out in clear language, easy... See more

Rated 5 out of 5 stars

Ease of setting up the account at a reasonable interest rate which was better than most of the other banks. Seems well organised bank with good communications. Overall very happy

Rated 5 out of 5 stars

Investing with Oxbury is straightforward, simple and comprehensible. The instructions are timely and clear and opportunities explained. The interest rates are favourable and I like the shorter ter... See more


Company details

  1. Bank
  2. also in
  3. Agricultural Association

About Oxbury Bank Plc

Written by the company

Oxbury Bank was founded to provide the food and farming industries with the funding and support that they need. We are extremely positive about the future of agriculture and the opportunities available for the sector.

Every pound saved with Oxbury goes to help farmers and the wider market produce food, preserve the countryside and deliver a positive impact to the rural economy. We’re a bank that wants to see farming businesses thrive, together we can make that happen.

For most banks, farming is only a small part of their business. At Oxbury, it is what we do.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(1,717)

385 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy website to navigate

Fairly easy to navigate, good interest rates, you do need the app on a mobile device as identification requires 2 devices, but very simple steps to follow.

5 June 2026
Rated 4 out of 5 stars

Maturing Bond instructions.

When my fixed rate bond matured, there appeared to be no easy way to only re-invest a portion of the capital. I wanted to transfer some capital into my linked bank account, and retain some in a new Oxbury fixed rate bond.
This should be an easy task, it wasn't.

3 June 2026
Rated 5 out of 5 stars

I highly recommend investing with Oxbury

Investing with Oxbury is straightforward, simple and comprehensible.
The instructions are timely and clear and opportunities explained.
The interest rates are favourable and I like the shorter term options too.
It is very helpful to have maturity reminders and statements, all of which make Oxbury very simple to deal with.
it's good to know that investing with Oxbury also helps farmers.

25 May 2026
Rated 5 out of 5 stars

Five stars.

Everything went smoothly and clearly, and the helpful staff helped me recover my account. I recommend Oxbury.If they offer good interest rates on deposits in the future, I will definitely not give them up.

1 June 2026
Rated 5 out of 5 stars

By far the best! So good I opened an account!

By far the best for speed, customer relations and compassion.
I found Oxbury when searching for a Power of Attorney account for my mother who sadly passed away last year. As executors and beneficiaries there has been quite a number of accounts to close.
Their communication and speed has been by far the best of the bunch! On provision of the necessary documentation the account was closed the next day and funds returned. Still waiting for the other banks. They are so impressive I opened my own account with them straight away. It is great that they support farming too.
Jayne Hughes is particularly impressive and supportive. So impressed.

1 June 2026
Rated 5 out of 5 stars

very professional

the whole process of opening an account is easy and straightforward...always followed with confirmation of deposit of money and statements.....

24 May 2026
Rated 5 out of 5 stars

All good at Oxbury

Straightforward online application.
Easy to use account with a competitive interest rate.
Recognises loyalty with exclusive accounts

23 May 2026
Rated 1 out of 5 stars

Opened a 60 day notice base rate +0.46%…

Opened a 60 day notice base rate +0.46% tracker 8 months ago. Informed today that the rate was to be reduced by 0.61% for no justifiable reason and no change in base rate. No offer of transferring to higher advertised rates on a similar products, guess customer loyalty doesn't pay. Avoid unless you want to switch providers on a regular basis.

28 May 2026
Unprompted review
Oxbury Bank Plc logo

Reply from Oxbury Bank Plc

Hello,

We are very sorry that your experience with Oxbury was not satisfactory. At Oxbury we pride ourselves on putting our customers first, and we want the chance to turn this negative experience into a positive one. We will be contacting you directly, but if you have any questions, please contact us at complaints@oxbury.com and we will try to assist you in any way we can.

Many Thanks,

The Complaints Team

Rated 5 out of 5 stars

Reliable, responsive and Recommended

Sraightforward signing up process, immediate confirmation of deposits, easy access to account information and timely production of Certificates of Interest. Oh, and competitive rates of interest.
I think that covers about everything!

18 May 2026

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