Outwell Reviews 

1,383
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers generally had a great experience, often praising the high quality of products like tents, chairs, and coolers for being well-made, durable, and sturdy. They also frequently highlight efficient and fast delivery, noting quick arrival times even for international shipments, and appreciate good service with prompt query responses. However, some customers noted product durability issues, with tents weakening quickly, poles breaking, or mattresses leaking after limited use. Delivery experiences were also inconsistent for a few, citing extensive times, lack of tracking, non-arrival of parcels, or missed notifications.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many praising items like quilts, tables,... See more

Quality

Clients share positive opinions on quality, with many reviewers praising products as well-packaged, great,... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the fast and quick delivery... See more

Service

Customers had positive experiences with service, with many reviewers highlighting good, prompt, and efficient... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many praising the fast,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I would normally give Outwell 5 but my latest order it went wrong at first I was told my parcel air bed pump had been delivered. Which it had not it turned out that the courier wouldn’t skip it becau... See more

Rated 4 out of 5 stars

We bought an Outwell Idaho 5 Air Tent, and are happy with the product when used as a 2 person tent. The compartmentalised design is great, but I can't imagine trying to fit 5 adults into any one of th... See more

Rated 4 out of 5 stars

The experience was very good, but the tracking information wasn',t very clear and I didn't receive the communication for each status change. Fortunately, I received my tend and all was well. Now we a... See more

Rated 4 out of 5 stars

The product is great. I bought it to make up a pair. Very pleased with both. Opening it up to the seating position is a bit quirky though, but once I’d discovered how to do it, opening the folded chai... See more


Company details

  1. Camping Store

Written by the company

Unforgettable Outdoor Family Moments We believe camping is for everyone and will inspire families to enjoy outdoor living. By bringing a complete range of innovative, premium equipment to the market we continuously shape the future of family camping in Europe. Taking the heritage of Scandinavian design and as the leading innovative family camping brand our knowledge and insight secures the foundation for unforgettable outdoor moments.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

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4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 56% of negative reviews

Typically replies within 48 hours

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4.3

All reviews

(1,383)

285 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Dreamcatcher airbed failing

I have had 2 Dreamcatcher XL Air mattresses very expensive as they only lasted a couple of days into a week's trip such a shame work well and feel comfortable when they work

26 May 2025
Unprompted review
Rated 1 out of 5 stars

Can't pitch the tent

The instructions make no sense so the tent is useless. What a waste of money.

22 May 2025
Unprompted review
Outwell logo

Reply from Outwell

Thanks for you feedback.

We would like to hear from you as above isn't very specific.

Please contact us on webshop@outwell.com.

Thanks.

Best regards
Team Outwell

Rated 2 out of 5 stars

It’s a good make

It’s a good make, unfortunately being in the UK it’s taken time to get here, and we cannot trace the parcel even with the parcel force tracking number

13 May 2025
Outwell logo

Reply from Outwell

Thanks for your review.

We have also received your mail in our customer service team and they are on the case.

We have located your package and it is on its way to you.

You will hear from our team later today.

We apologize for the inconvenience.

Best regards
Team Outwell
Per

Rated 1 out of 5 stars

Rattles like a plastic bag. In slightest breeze.

Bought very overpriced Outwell windscreen windbreak.
To say it's ridiculous is an understatement!!! YouTube show different guide ropes and already attached in videos. It rattled like a plastic bag in the slightest breeze. Poles only allow 2 inches in ground ,who ever thought that was a good idea needs to go back to the drawing board.
Avoid at all costs .... We are waiting response to get money bk. Total waste of time.

16 May 2025
Unprompted review
Rated 5 out of 5 stars

Quality products, well made and innovative

I have become quite a fan of Outwell products over the past few years, lightweight driveaway awning, sleeping mat and now the Vanbox, cooler bag. This is however the first time that I have ordered directly and was very pleased with the ease of ordering through their site and introductory free shipping. The product arrived within a week from Denmark, was well packaged and arrived in excellent condition. The cooler box fits well between the seats in our camper, is easily accessible and is easily transportable. We are currently using this product for the first time, on our first camping trip of the season, so time will tell re durability, but based on experience with past products I have no doubt that it will perform well.

29 April 2025
Rated 3 out of 5 stars

Still waiting.

Hi. I’m still waiting for the item to arrive, so I’m unable to comment positively at the time.

29 April 2025
Outwell logo

Reply from Outwell

Thank you for your feedback.

According to tracking it was delivered at 11:13.

We kindly ask you to check the Parcel Force tracking at there is a photo of delivery.

Any questions please contract us at webshop@outwell.com

Thanks and have a nice day

Best regards
Team Outwell

Rated 1 out of 5 stars

Don't buy Outwell Escalon 5 tent

I bought the Escalon 5 tent a couple of years ago and only used it for 4 short camping trips. It was a budget Outwell bought from go outdoors but what a load of rubbish. The first one I bought the zip broke and this was swiftly sorted by Go Outdoors replacing for a new one. The new one was fine for the first few trips as it didn't rain. I am currently sat in this tent or sive might be a better word for the Easter Holiday. Everything was soaked through last night so this is not a pleasurable experience. I had a cheap Coleman tent and it was 10 times better not leaking at all as are my OEX tents. I always wanted an Outwell as they used to be a cut above and a little out of my price range in my teens but this range are terrible. I can see an old school one from where I am sat and looks like it has 30 years left in it. I hate it when quality brands sell out like this. Either charge a premium and be a trustworthy quality brand or place yourself as a budget brand and compete in that marketplace. The issue is that I no longer trust this brand and won't buy another and I imagine the higher price items are still like they used to be.

18 April 2025
Unprompted review

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