OUTsurance Ireland Reviews 

11,421
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 8,381 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally friendly, polite, and well-trained, making the entire communication process smooth and pleasant. People often mention significant financial savings on their insurance policies, noting that prices are much lower compared to previous providers. Buyers appreciate the fast and efficient service that lets them sort out their coverage in just a few minutes. Some reviewers were not happy with the repetitive nature of the telephone questionnaires required during the process. A few individuals felt that having to answer questions about online forms or other policies was an annoying waste of time.

What people talk about most

Staff

People report positive experiences with staff, highlighting that agents are helpful, professional, and easy... See more

Price

Customers consistently note positive experiences with price, highlighting that quotes are often significantly... See more

Customer service

Reviewers highlight positive aspects of customer service, describing representatives as friendly, polite, and... See more

Service

Users describe positive interactions with service, highlighting helpful and efficient experiences. Reviewers... See more

Value for money

Consumers find value for money to be a very positive aspect, highlighting significant savings on insurance... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Car insurance The agent on the phone was fantastic, Eddie was his name he went through everything with me. Its true what they say in the advertisement on TV, i saved €470 by switching to Outsurance... See more

Rated 5 out of 5 stars

Received my quote within minutes of talking to a guy over the phone. Quote was actually half the price of what my existing Insurance company were quoting me. Even when I went back to my 'old' insuranc... See more

Rated 5 out of 5 stars

The staff are very helpful and they seem well trained. The price was half what I was quoted by another insurance company for fully comp, I just added the roadside assistance as it wasn't included with... See more

Rated 5 out of 5 stars

Called recently to enquire about car insurance. The agent i spoke to was so friendly and professional. Got a fantastic quote which came in alot less that my previous provider. Everything was emailed t... See more

Company replied


Company details

  1. #2 of 10 best companies in Insurance Company

Written by the company

OUTsurance DAC trading as OUTsurance is regulated by the Central Bank of Ireland. We provide comprehensive, value-for-money car & home insurance to Irish consumers and are pioneering the concept of insurance cashback - the OUTbonus!


Contact info

4.8

Excellent

TrustScore 5 out of 5

11K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(11,421)

8,218 reviews in the last 12 months

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Rated 1 out of 5 stars

Outsurance has absurd conditions for mature properties and people

Attracted by their advertising i tried to switch house insurance from AXA to Outsurance. What a waste of time and effort. I own house since 1976, never had a claim of any kind. Have gas etc safety checked and serviced annually by registered fitter. I also have house checked for compliance to building regulations every 3 years.
I was refused buildings cover on basis that i did not reroof the house since it was built pre-1921 and because i am judged to be a flood risk area. I am at top of camden street with a sharp gradient that runs downhill all the way to college green 2/3 miles away. We have not had a flood here in my 75 year lifetime. My roof is regularly attended to, gutters replaced, slates renewed if needed etc. It has never been a problem.

21 August 2026
Unprompted review
OUTsurance Ireland logo

Reply from OUTsurance Ireland

Apologies for not meeting your expectations this time, Michael. We'd appreciate the opportunity to improve on this experience in the future.

Rated 5 out of 5 stars

Car insurance

Car insurance
The agent on the phone was fantastic, Eddie was his name he went through everything with me.
Its true what they say in the advertisement on TV, i saved €470 by switching to Outsurance. Highly recommend you give them a call for a quote before you renew your current policy.

13 August 2026
Rated 5 out of 5 stars

Excellent service received

Got a very competitive quote over the phone in record time. Sales agent very nice to deal with. Overall very happy with the product and also the excellent customer service received.

6 August 2026
Rated 5 out of 5 stars

Really quick and easy process

Really quick and easy process, much better premium on offer than other places I tried for my home insurance. Will definitely try them again next year for my car insurance! Customer service was friendly and efficient too. A welcome change.

6 August 2026
Rated 5 out of 5 stars

I learned about OUTsurance while…searching Gemini

I learned about OUTsurance while searching online for car insurance options. While I was filling in my details on the website, a customer support representative called me. They were extremely polite, helpful, and clearly explained all the policy details, which made the whole process effortless. Thanks to their excellent support, I was able to secure a great policy within a budget of €1,000. Highly recommended!

6 August 2026

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