Outpost Workshop Reviews 

477
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, noting the precision and craftsmanship in their custom designs. Many people were impressed with the robust construction and how well the items were made, often exceeding expectations. The service also received high marks, with consumers appreciating the helpful advice and efficient turnaround times. However, some customers also noted significant issues with order communication and delays, with several people reporting long waits for their products or no response after payment. Additionally, a few reviewers experienced problems with the electric iron components, specifically mentioning units tripping breakers or lacking temperature control for consistent use.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, describing items as detailed, durable, and... See more

Quality

Reviewers consistently express satisfaction with the quality of products, highlighting their precision,... See more

Order

People report ambiguous experiences with order, with some customers experiencing significant delays and a... See more

Service

Customers had positive experiences with service, often highlighting excellent service and great products.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Update 26th November - my product has now arrived and I'm delighted with it. Don't worry if you don't get much communication- they are busy! But the items now arrived. I didn't get a chance to discu... See more

Rated 4 out of 5 stars

Amazing quality on the branding plate - really accurate when you get used to the branding process. The only thing that would be nice is an indicator on the electric iron component to tell when it... See more

Rated 4 out of 5 stars

Update 26th November - My order has arrived, and I am thrilled with the outcome. Although communication was sparse due to their busy schedule, everything turned out great. Initially, I was concerned a... See more

Rated 4 out of 5 stars

Edit: Now received and looks lovely . Can’t comment on how well it works as it is a Christmas gift but looks good quality and was well wrapped. Hoping that this is just a mistake but ordered a pr... See more


Company details

  1. Manufacturing Service

Written by the company

Outpost Workshop is a small workshop in Liverpool, England specialising in brass stamps and branding irons for leatherworkers and woodworkers.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

477 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.5

All reviews

(477)

61 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic quality

Beautifully reproduced my logo to the electric branding iron I ordered. Already in use on my handmade wooden surfboards. It looks fantastic, thank you.

19 October 2025
Unprompted review
Rated 5 out of 5 stars

Great product

Great product. Sent in my pictures of what I wanted. Branding stamp & electric heating handle came within two weeks. Branding iron is great,really well made & good quality.

3 October 2025
Rated 5 out of 5 stars

Absolutely brilliant!

Absolutely brilliant!! This is the second branding iron I’ve had done, but this time - I went for the electric version which is so much easier and the results are more consistent. My new design came out perfect, I could not be happier - it looks awesome!!

18 September 2025
Rated 5 out of 5 stars

Great Branding Iron

Good communication with Outpost Workshop. I received the branding ironing a few days ago and it was just what I required. It's already been put to good use.

8 September 2025
Rated 5 out of 5 stars

Great as usual

Great as usual! This was my second time ordering a branding iron from Mike, my first one which is several years old is still in top shape I just choose to change my logo.

20 August 2025
Rated 5 out of 5 stars

Custom Branding Iron

My father ordered a custom branding iron to use with some of his woodwork and he was VERY impressed. The quality was fantastic and the result was exactly what my father was hoping for. He said it is so lovely to find people that still hold craftsmanship high and provide a brilliant service in a ‘throw away’ age that we live in. Thank you so much for making him so happy.

8 August 2025
Unprompted review
Rated 5 out of 5 stars

Awesome

Well made and delivered on time. Quality of machining is excellent. Leaves a clear crisp mark in the leather.
Excellent.

30 July 2025
Rated 3 out of 5 stars

The product was good but packing was…

The product was good but packing was woeful.

Considering how much we paid for a personalised product, the packaging was not sufficient. The product barely fit in the too small envelope that didn't have enough padding to protect the wooden handle. When it arrived the product was peeking out of the top but fortunately there was no damage.

17 July 2025
Outpost Workshop logo

Reply from Outpost Workshop

Hi Joanna, thanks so much for your feedback. I'm glad to hear you were happy with the item, but I'm sorry the packaging wasn't sufficient this time.

I’ve sent thousands of these items safely in the same packaging without issue, but I completely understand your concern given that it fell short this time. I try to keep packaging minimal so more of the cost goes into the product itself. The brass stamp/iron is always packed very securely, which is the most valuable part and the part susceptible to damage during transit.

It's worth noting if there's ever damage during delivery I will always make it right and replace any affected parts.

Kind regards,
Mike

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