Ourtime.uk Reviews 

2,102
TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Considering 223 reviews, most reviewers were let down by their experience overall. Many customers found the platform a significant waste of money, frequently describing it as overpriced or not providing good value. People often reported high subscription costs and faced considerable difficulties cancelling or deleting their accounts, which often resulted in unexpected charges. Furthermore, reviewers frequently encountered issues with the website's functionality, including poor navigation, profiles not displaying correctly, and updates that made the site unusable. A significant number of people also felt the platform had issues with fake profiles and bots, leading to frustrating interactions and irrelevant 'matches'. Some customers also noted unhelpful customer support with limited communication options.

What people talk about most

Website

People report negative experiences with the website, with many describing it as unsatisfactory and poor... See more

Subscription

Customers consistently note negative experiences with subscription, citing issues such as being charged after... See more

User experience

Users describe negative interactions with user experience, finding it dull, frustrating, and disappointing... See more

Price

Reviewers highlight negative aspects of price, consistently expressing that the service is too expensive and... See more

Payment

Clients share negative opinions on payment, with many reviewers expressing frustration over unexpected... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I forgot my password and try to change it by following their instructions. I received a message that a link was sent to my email to reset a new password. I never received any link. I searched my Spam... See more

Rated 1 out of 5 stars

Absolutely ridiculous dating site. The worst I've ever encountered. The cost to message anyone starts at £20 for 1 week!!! Yes, thats right, 1 WEEK! A 6 month subscription costs over £100. I dont know... See more

Rated 1 out of 5 stars

Would give a 0 rating if I could. The system platform doesn't work. You cannot verify your profile as the system reverts back to the starting point as soon as you try to initiate the verification.... See more

Rated 1 out of 5 stars

Ourtime is a waste of money, the likes you get are mostly generated by BOTS, when you check the search section by recent visitors, the likes you receive from alleged visitors do not appear in any cate... See more


Company details

  1. Dating Service

Written by the company

Our time to love life together. Ourtime is the dating site for singles over 50 looking for new friends, fun activities and someone special to enjoy life with. Create your profile for free, run your search and access a list of like-minded singles who share your interests. Our Passes help you make the most of your dating experience and meet singles at your own pace: enjoy unlimited messaging with the singles you like, try voice and video calls, decide who can contact you, receive our personalised selections of singles who share your passions and interests. Enjoy reduced rates on our Activities and Outings in your area or online and meet new people who share a common interest or who simply want to relax in good company. Download our mobile app or visit www.ourtime.co.uk !


Contact info

1.4

Bad

TrustScore 1.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.4

All reviews

(2,102)

221 reviews in the last 12 months

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Rated 1 out of 5 stars

What an absolute con, don’t subscribe as restricted and very few profiles

What an absolute con!
For what you pay you’re limited in search and ability to find contacts. Search brings up very little in area and yet reverse search brings up different people.
Most profiles are just fake. Same profiles come up again and again when using match icon. And from miles away. What an absolute waste of time and money for very little. It’s totally pathetic and should be banned as playing with peoples emotions.

15 February 2026
Unprompted review
Rated 1 out of 5 stars

-1 rating, and that's generous

I would give the 'Ourtime' site a -1 if it were possible. Dreadful site, full of fake and repeat profiles. Deleting your profile is difficult, and because it seems impossible to remove the last photograph, this presumably boost the numbers of supposed live profiles on the site. Unsubscribing, even prior to renewal doesn't work. No customer service. I am in the process of reporting them to my bank for a refund. Don't waste your money or your time!

14 February 2026
Unprompted review
Rated 1 out of 5 stars

Ourtime (rubbish)

Been on/off this site for a while, was subscribed (now expired thankfully), no idea why as its awful. Now changed their set up since Jan 26 and ive had issues deleting my account, says i can do it on the app, and I cant, did my issues via Q&A at least 3 times and no response, within 24 hrs like it said. Then it says to delete my account via the desktop, which I cant (surprise surprise) as its a work desktop and obviously certain sites are blocked. Im now getting increasingly frustrated as ive explained all this and asked for my account to be deleted and sent all the relevant info/photos. I mean how hard can it be to delete an account, or is that the purpose. Need to get off this site as its the dregs of the pool left, sorry to say

9 February 2026
Unprompted review
Rated 1 out of 5 stars

Totally Fake

The company take your money and really do not provide any sort of service.

5 February 2026
Unprompted review
Rated 1 out of 5 stars

False information and no help centre contact details

They're asking for payment to receive messages the help centre doesn't exist even though you pay a monthly subscription which should give you access to any messages but they ask for another subscription to access your replies steer clear of this site I would advise anyone not to use the site, the site has notified me about a reply but I can't receive the reply as they've amended my email address without my knowledge and worse still the site will not let me nominate my correct email address, definitely steer clear of the site as I've said earlier there's no help line and worse still there's no customer care line either, when you try to access the link it just says 'bad error 401' although I've allegedly received a message which I can't access!!

5 February 2026
Unprompted review
Rated 1 out of 5 stars

This is a truly terrible app/website

This is a truly terrible app/website. I get notifications of so many "likes" but they never appear in the app. The customer service is terrible and all automated. I am going to have to get my credit card company to stop the payment. Don't sign up to this site.

5 February 2026
Unprompted review
Rated 1 out of 5 stars

Shocking online dating practises,I've…

Shocking online dating practises,I've proved that messages you send go nowhere, people it says are online are not online,intro messages dont go anywhere and likes are false,dont waste your money,Brad Pitt would not get a date on there,scams lies,and flirts

2 February 2026
Unprompted review
Rated 1 out of 5 stars

Wrong people

My profile clearly shows I am an ordained minister of the Christian religion - the dog collar in the photo is a clue! Therefore sending suggestions of men who are 'spiritual not religious', agnostic or atheist are not possible for me, people living in other countries or the other end of this country are not acceptable, yet I keep getting suggestions for men hundreds of miles away.

1 February 2026
Unprompted review
Rated 1 out of 5 stars

The January 2026 update disaster

The January 2026 update has been a disaster.
I have been a repeat user of the site for a number of years and was generally okay with it. The previous update a few years ago was also problematic but this one has taken really taken the biscuit!
I would contact Ourtime Customer Services to report my concerns but there is no way to do that! There is no way to send an email or phone a Help Desk .. not even an AI one.
I have cancelled my subscription and I will not be renewing it again.
Don't be taken in by all the glowing reviews on the site. In small print at the bottom it says that they only publish the 4 and 5 star reviews!
Save your money and go elsewhere but first go online and check which other dating sites are in the Match Group as I would guess they all use similar underlying software.

29 January 2026
Unprompted review
Rated 1 out of 5 stars

Ignored my parameters

I set my parameters initially at 15 miles radius from me in Essex. Yet I continually received recommendations for partners in France Holland and Ireland. I contacted three or four within my area but only one replied saying that they had already met someone. It was a complete waste of money.

16 February 2025
Unprompted review
Rated 1 out of 5 stars

Just plain awful

Was on here 8 years ago and it was ok.
Now, honestly it's bad, really bad, out of 9 conversations in 3 days all were scammers, it's truly unbelievable, a complete waste of time, so glad I only paid for a week, never again, deleting account now, it's a sad place to be, save your money, absolutely shocking.

31 January 2026
Unprompted review
Rated 1 out of 5 stars

Mistake joined Ourtime about three weeks ago…

I joined Ourtime about three weeks ago for a month.Cost me some £60 .Im a widower in my 70s and had never been on a dating site before. I must have Liked about 15 ladies of a similar age and interest and followed up with a chat but have never received a response. Can't believe I am so unpopular and have been rejected for friendship.It's impossible to just view those within a certain radius so you are bombarded with alleged profiles from all over the country. Im not convinced most of them exist or are very old profiles. You also get sent to say that a certain lady is interested but when you click on it a whole host of others appear nowhere near your location and certainly not of the lady in question.
I am smelling a rat and feel the whole set up to be a scam. Consequently i will not renew my "membership" and just grow old gracefully.Since writing my review . Two ladies have very kindly responded to me to confirm that my suspicions have substance . They both have confirmed that they are historic subscribers and as they had little or no success ,cancelled their subscriptions some time ago and are no longer searching for friendship and /or a partner.Please be warned or expect considerable disappointment .

31 January 2026
Unprompted review
Rated 2 out of 5 stars

The website operates on algorithms…

The website operates on algorithms which send out "matches" to keep members in play. Most of the suggested connections don't fit the members' parameters or expectations. The location and age range have a disproportionate impact on the suggested profiles without including more personal requirements.
Overall, this dating site is focused on retaining membership subscriptions and not serving the members.

1 October 2025
Unprompted review
Rated 1 out of 5 stars

Site very difficult to navigate

Site very difficult to navigate, a lot of the time you can't even get onto the site. Tried to narrow search to certain age range, it didn't happen. Tried to narrow distance to a 50 mile radius, again didn't happen,.I had men from France, Liverpool, many from London I live in Cornwall!!!! This site has completely discouraged me to continue my search for a partner!!!!! Diana Age 78

21 January 2026
Unprompted review
Rated 1 out of 5 stars

Avoid this website!

I've been trying to delete my profile and their website it's impossible to do this online through my account and can't contact customer service after logging into my account or trying to email them with the address that I had previously used. These problems have all occurred since they've apparently updated their website, and I'm not only furious about this but will never use them again.

28 January 2026
Unprompted review

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