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OTTO Work Force Reviews 

512
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 232 reviews, reviewers had a great experience with this company. Many customers frequently praise the helpful staff, noting that coordinators and team members are consistently supportive and always ready to assist with daily questions. Many people also appreciate the decent housing options provided and the smooth, effective onboarding process when starting their new jobs in the new country. Some reviewers were not happy with communication issues, poor support responsiveness, and long daily travel times to their assigned accommodations. Some people also noted difficulties regarding tight scheduling, unexpected changes to their work shifts, and completely unreliable transportation arrangements.

What people talk about most

Staff

Customers consistently note ambiguous experiences with staff, ranging from great support to severe... See more

Service

People report ambiguous experiences with service, as opinions are sharply divided among consumers. While many... See more

Customer service

Reviewers mention ambiguous feedback about customer service, highlighting both strong support and severe... See more

User experience

Users describe ambiguous interactions with user experience, ranging from extreme satisfaction to severe... See more

Location

Consumers find location experiences to be deeply mixed, with severe complaints contrasting against positive... See more

Reviews shaping this summary

Rated 4 out of 5 stars

There're a lot of bad personal experiences, true. But if you don't come with high expectations it's good. Sometimes you need to ask and push some things, but always in a polite manner. It's not good i... See more

Company replied

Rated 4 out of 5 stars

Dear OTTO Workforce Team, I would like to sincerely thank OTTO Workforce and all the colleagues and coordinators who supported and assisted me during my time working with the company. I truly a... See more

Company replied

Rated 4 out of 5 stars

The working is going good. You can receive more hours of work, if this is your targhet. You have housing pretty decent, but the organization is the reason i give 4 out of 5 stars. Planning and transp... See more

Company replied

Rated 3 out of 5 stars

I think you prefer Polish people as you are based in Poland. Sometimes I was worried about my safety. Even get one day off for doctor was a problem. I worked all time in cold departement because I don... See more

Company replied


Company details

  1. Employment Agency

Written by the company

At OTTO we believe everyone has their unique talents. Our goal; Helping you grow your talents and matching them with the right opportunity. Whether that is by finding you a job, providing a safe place to live and work, helping you afford your first house, or improving your career. Having a positive impact on your future is what motivates us. We take care of our people We are proud of how we handle the essentials; fair compensation, paid on time, and everything else you need for a well organised career. On top of that, we go the extra mile to provide you with career development opportunities and access to our daily in-person and online support. We help you find answers to all your questions about working locally or abroad. That’s how we take care of our people. Leading international employment partner For over 25 years, our team of experts provided tens of thousands of people each year with a matching job in Poland or The Netherlands.


Contact info

3.8

Great

TrustScore 4 out of 5

512 reviews

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3.8

All reviews

(512)

469 reviews in the last 12 months

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Rated 1 out of 5 stars

General communication is very poor and…

General communication is very poor and vague.
Communication is not just about sending 10 emails. It is also important that someone provides information by calling people, speaking with them directly, and offering clear explanations when needed.
Response times to requests are extremely slow.
There should be more support regarding municipality registration (BSN/address registration) and the documentation needed for tax declarations.
The weekly payment for drivers is too low considering all the responsibilities and risks involved, such as traffic fines, the time spent refueling vehicles, and any potential damage to the car.
The accommodation is too far from the workplace, and having to share a room creates many of the common problems

10 June 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi,

Thank you for sharing your feedback. We’re sorry to read that communication has not been clear for you.
Within OTTO, we do support our employees with various administrative processes, including registration and documentation. If anything is unclear, we encourage you to stay in touch with your coordinator, who can provide additional guidance and help where needed.
We appreciate your input, as it helps us continue improving our services 🙂

Kind regards,
Team OTTO

Rated 2 out of 5 stars

Until now I didn't see any thing went…

Until now I didn't see any thing went Rong but I expect the company will help new people to learn a new experience to be usable this is my general aedia/opinion as for me I was working for one month they thautg me nothing else picking and sorting I want to learn expense more thank you.

10 June 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi Fuad,

Thank you for sharing your thoughts. Good to hear your start has been positive so far and we appreciate your motivation to learn and grow. We’ll take your feedback about gaining more experience on board, as development is important to us too 🙂

kind regards,
Team OTTO

Rated 5 out of 5 stars

Best

Best
Agency for me

10 June 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi Paul,

thanks a lot for your kind words 😊 Really happy to hear it’s been a good experience for you!

kind regards, Team OTTO

Rated 5 out of 5 stars

The staff is exceptional..

The staff is exceptional... SUPER

10 June 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi Adrian,

thanks for the great feedback! It’s really nice to hear that our team made such a positive impression. That means a lot to us! 😊

kind regards, Team OTTO

Rated 5 out of 5 stars

The OTTO agency is very good for…

The OTTO agency is very good for accommodation and the jobs are very good, the coordinators help you whenever necessary. I am really satisfied and thank you very much for the interest shown towards the employees

10 June 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi Catalin,

thanks a lot for sharing this 😊 It’s great to hear you feel supported and that the cooperation with our coordinators made a positive difference. We really appreciate you taking the time to write this.

kind regards,
Team OTTO

Rated 4 out of 5 stars

The accommodation is okay

The accommodation is okay, salary is paid always in right time.

10 June 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi there,

Good to hear that things like accommodation and payments are working smoothly. We appreciate you taking the time to share this 😊

kind regards, Team OTTO

Rated 1 out of 5 stars

Where do I even begin

Where do I even begin? Oh yea, their "wonderful" accomodation. Rats in the kitchen? Check! Black Mold in the bathroom? Check! Random crackheads everywhere? Check!

Basically you pay more than market prices to share your livingspace with a random stranger on 12 square meters. Six squares per person in a double room. Oh you found a place to move to? Great you still have to pay four weeks of rent, or in my case after repeatedly telling them that I have moved out they still deducted the rent from my wages. Brilliant.

The person who is supposed to be your "manager" will either be on a holyday without a heads up or simply just not answer the phone.

What they do is basically a wanabbe monopoly on entry level jobs exploiting people who have no other choice.

I don't know what to say really, avoid them at all costs. I have been warned beforehand, should have heeded the call here I am instead writing this review in hopes that I can save others from this grave mistake. This whole operation should be illegal.

24 May 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi,

Thank you for sharing your experience. We’re sorry to read that your accommodation didn't meet expectations. We follow set standards and take such signals seriously.
Regarding moving out, specific agreements and notice periods apply to housing and payments. These are communicated in advance, although we understand this may not always feel clear in practice.
We also see that there has been earlier contact with management and that efforts were made to support you. It is unfortunate that this has not positively influenced your overall experience.

Kind regards,
Team OTTO

Rated 5 out of 5 stars

I had a great experience working with…

I had a great experience working with Otto, they are reliable.

7 June 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi Livia,

good to hear that your experience with OTTO felt solid and dependable. That is exactly what we aim for in our cooperation with employees. 👍

kind regards,
Team OTTO

Rated 5 out of 5 stars

veryy good!

veryy good!

8 June 2026
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Reply from OTTO Work Force

Hi Viki,

verry nice to read this! Thanks for sharing 😊

kind regards, Team OTTO

Rated 1 out of 5 stars

WORST AGANCY EVER!

WORST AGANCY EVER!

“We take care of our people” by sending them to from office, to diffrent departents, till the employe forghets his problem or abort it cuz it s not worth it anymore! They care only about polish people , so don t work hard cuz u won t get any advantages or “benefits” like night shifts or et help from goverment or etc…

8 June 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi,

we’re sorry to read that your experience felt unclear and that the way your situation was handled didn’t give you the support you expected. Everyone deserves the same attention and respect. Your feedback helps us look again at how this comes across in practice.

kind regards,
Team OTTO

Rated 1 out of 5 stars

OTTO never changes...

I quited the job during my probation period for personal/family reason, which was my full right according to contract signed. My decision was COMMUNICATED AND ACCEPTED BY TWO OTTO ON-SITE COORDINATORS at the client's office. I returned all the items I had been given for work, including locker keys and logging devices. I signed documentation as a proof. Imagine my surprise when, I received an "official warning" in my OTTO app for "not showing up for work", stating that "my behavior could result in my dismissal". Is it possible to dismiss someone who has already resigned??? xDDD

7 June 2026
Unprompted review
OTTO Work Force logo

Reply from OTTO Work Force

Hi,

We’re sorry to hear about this situation and the confusion it caused. That’s clearly not how things should come across. Sometimes system registrations and OnSite agreements don’t fully align, which can result in messages that don’t reflect the actual situation. This is something we continuously work on improving, so processes are clearer and better connected.

Kind regards,
Team OTTO

Rated 1 out of 5 stars

don’t recommend it

don’t recommend it, there are 100s of better agencies pls dont ruin ur life with otto

24 May 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi David,

We’re sorry to see that this was your experience. Not every situation works out the same for everyone and we take feedback like this seriously as we keep improving our processes.

Kind regards,
Team OTTO

Rated 4 out of 5 stars

Secure Job with Otto

Otto usually offers permanent contracts quickly. The salary is always paid on time.

However, it is not the best place if you want to evolve at work or for your professional development. On the other hand, it is ok if you want a secure job.

3 June 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi Mihai-Valentin,

Thanks for sharing your honest view. It’s good to hear that reliability and security have worked well for you. At the same time, we understand that everyone looks for different things in their work journey and we keep working on improving how we support people along the way.

Kind regards,
Team OTTO

Rated 5 out of 5 stars

It's been a great experience working…

It's been a great experience working with OTTO Work Force. I was welcomed right from day one, I enjoyed working with a cooperative and supportive team. OTTO Work Force is the best!...Thanks for giving me opportunity to work with you!

6 June 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi Saadi,

Thank you for sharing this, that’s really nice to read 🙌
Feeling welcome from day one and working with a supportive team is exactly what we aim for. We’re glad to have you with us!

Kind regards,
Team OTTO

Rated 5 out of 5 stars

To speak a little English .

When i come here in 2018 the staff are was very welcoming.

6 June 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi Ciprian,

It’s great to see you’ve been with us since 2018 and are still part of OTTO today. Thanks a lot for your loyalty, and we wish you many more good years with us. 😊

Kind regards,
Team OTTO

Rated 2 out of 5 stars

Yess

I am satisfed

4 June 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi Anton,

Thanks for sharing! Great to hear you’re satisfied 😊
We’ll keep doing our best to make the experience even better.

Kind regards,
Team OTTO

Rated 5 out of 5 stars

My experience with OTTO has been…

My experience with OTTO has been extraordinary.

OTTO always takes care of its employees and is always attentive to their needs.

The accommodation is wonderful, and the office at the company where I work is always attentive to my needs. Any situation is discussed, and they always provide solutions.

Thank you very much, OTTO. ❤️

4 June 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi Rodica,

thank you for sharing this. Reading your words genuinely makes us smile. It means a lot to know you feel cared for and supported, both at work and where you live 💙
Thanks for being part of OTTO and for your trust.

kind regards,
Team OTTO

Rated 1 out of 5 stars

You tread peopole like number

You tread peopole like number, worst agensy were i ever work

4 June 2025
Unprompted review
OTTO Work Force logo

Reply from OTTO Work Force

Hi Piotr,

Thank you for sharing this with us. We’re sorry to read that you felt this way during your time with OTTO. That’s not the experience we want to offer and we take feedback like this seriously as we keep improving how we work with people. If you’d like, our support team is open to listen and look into your situation together.

Kind regards,
Team OTTO

Rated 5 out of 5 stars

It's a good idea and a good information…

It's a good idea and a good information otto is the best agences my opinion

26 May 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi Grafy,

Thanks for taking the time to leave a review. We really appreciate the positive vibe you’re sharing with us 😊

Kind regards,
Team OTTO

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