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OTTO Work Force Reviews 

512
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 232 reviews, reviewers had a great experience with this company. Many customers frequently praise the helpful staff, noting that coordinators and team members are consistently supportive and always ready to assist with daily questions. Many people also appreciate the decent housing options provided and the smooth, effective onboarding process when starting their new jobs in the new country. Some reviewers were not happy with communication issues, poor support responsiveness, and long daily travel times to their assigned accommodations. Some people also noted difficulties regarding tight scheduling, unexpected changes to their work shifts, and completely unreliable transportation arrangements.

What people talk about most

Staff

Customers consistently note ambiguous experiences with staff, ranging from great support to severe... See more

Service

People report ambiguous experiences with service, as opinions are sharply divided among consumers. While many... See more

Customer service

Reviewers mention ambiguous feedback about customer service, highlighting both strong support and severe... See more

User experience

Users describe ambiguous interactions with user experience, ranging from extreme satisfaction to severe... See more

Location

Consumers find location experiences to be deeply mixed, with severe complaints contrasting against positive... See more

Reviews shaping this summary

Rated 4 out of 5 stars

There're a lot of bad personal experiences, true. But if you don't come with high expectations it's good. Sometimes you need to ask and push some things, but always in a polite manner. It's not good i... See more

Company replied

Rated 4 out of 5 stars

Dear OTTO Workforce Team, I would like to sincerely thank OTTO Workforce and all the colleagues and coordinators who supported and assisted me during my time working with the company. I truly a... See more

Company replied

Rated 4 out of 5 stars

The working is going good. You can receive more hours of work, if this is your targhet. You have housing pretty decent, but the organization is the reason i give 4 out of 5 stars. Planning and transp... See more

Company replied

Rated 3 out of 5 stars

I think you prefer Polish people as you are based in Poland. Sometimes I was worried about my safety. Even get one day off for doctor was a problem. I worked all time in cold departement because I don... See more

Company replied


Company details

  1. Employment Agency

Written by the company

At OTTO we believe everyone has their unique talents. Our goal; Helping you grow your talents and matching them with the right opportunity. Whether that is by finding you a job, providing a safe place to live and work, helping you afford your first house, or improving your career. Having a positive impact on your future is what motivates us. We take care of our people We are proud of how we handle the essentials; fair compensation, paid on time, and everything else you need for a well organised career. On top of that, we go the extra mile to provide you with career development opportunities and access to our daily in-person and online support. We help you find answers to all your questions about working locally or abroad. That’s how we take care of our people. Leading international employment partner For over 25 years, our team of experts provided tens of thousands of people each year with a matching job in Poland or The Netherlands.


Contact info

3.8

Great

TrustScore 4 out of 5

512 reviews

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3.8

All reviews

(512)

469 reviews in the last 12 months

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Rated 1 out of 5 stars

Harrasment and discrimination


The first week of training went all good, information about conditions and my rights were communicated by my trainers and they explained carefully that we employees have the right to request days off especially on those weeks when we are scheduled to work 6 day in a row.
I reached the onsite office, asking for information and support, she claimed that they cannot do anything about that since they expect us to be flexible. First red flag.
I receive the planning for the upcoming three weeks and I see that I am scheduled to work from Monday to Sunday, with only one day off on Wednesday. That week I am scheduled to work three different shifts without a day in between before the nightshift. I came again to the office and asked for this, again they claimed that I must be flexible.

On Monday after the six daywork week, and after my first nightshift, I hurt myself at the workplace due to the nature of the job, its lifting boxes and products that exceed by far the maximum allowed by the law, and their own Labour Agreements (which stands on 10kg on repetitive work).

I called my team leader to quit and leave the workplace since I am In the probation period. They did not let me quit, but sent me on sick leave instead, with all it means. I managed to get an appointment at the hospital with a specialist, and since day 1 they harassed me calling me multiple times per day and gave me written warnings due do my "grey absence".

I just received another phone call from their sick department explaining that my sickness is not accepted, and the law in The Netherlands states to that a company does not accept a sick leave, it has to be processed by the company doctor, which I was never invited. I have the proof that I visited the hospital today and yet the person who contacted me today "kindly" asked me to return to my country.

Otto is that kind of company that treats their employees really bad and punish them when they suffer from the contradictions they apply. I shared in my intake conversation that I wanted to work 5 days max per week and only after the contract is signed they state that their calendar starts on Sunday so they can schedule you 6 times per week.

I find it funny how a company that is built from immigrants have the audacity to feel superior and tell others to go back to their own country when they are the ones bringing people here to work in these conditions and treat them almost like slaves.
They only care for their employees when they are polish, then you come to the office with questions and they speak poor English or Dutch and they look at you like they do not understand, and yet have the arrogance and audacity to tell you these kind of things.

Don't let these people fool you and ALWAYS have your documents, contracts, and agreements in hand because they will find the way around it to sanction you and make what it is in their hands to keep your money, because of course, they also did not pay the first shift I worked for them and this was not written anywhere, they only changed it in the planning once I had worked that week. Its shady, not transparent and exploiting.

This should be audited by the government and I will do what's in my hands to achieve so.

29 June 2026
Unprompted review
OTTO Work Force logo

Reply from OTTO Work Force

hi Estefania,

Thank you for taking the time our of your day to make such a long insight into your experience. This is not what we at OTTO are striving for, so we would really like to learn from your experience. Would you be open to get in touch with us? I have sent you an information request for that. Hope to hear from you and wish you a good day. ^Harm. Team OTTO

Rated 1 out of 5 stars

Worst service

25 June 2026
Unprompted review
OTTO Work Force logo

Reply from OTTO Work Force

Hi Šimon,

we’re sorry to read this. We would really like to hear a bit more about your experience so we can better understand what happened and work on improving it.

Kind regards,
Team OTTO

Rated 1 out of 5 stars

Bad service

Bad company. Bad service, can´t even arrange the accommodation properly.

1 June 2026
Unprompted review
OTTO Work Force logo

Reply from OTTO Work Force

Hi Rouman,

we’re sorry to read this. We would like to hear a bit more about your experience, especially regarding the accommodation, so we can better understand what happened and improve our processes.

Kind regards,
Team OTTO

Rated 5 out of 5 stars

Great company that strives to make good…

Great company that strives to make good results. For good workers is a great place to begin the journey in the Netherlands, like everywhere can happen there were small mistakes that weren’t intentional and were solved immediately. So far no complaints from a hard worker. Cheers.

24 May 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi Domininkas,

Thank you for sharing such a positive and motivating review 🙌 It’s great to hear that you see OTTO as a good place to start your journey in the Netherlands and that things are being handled quickly when needed.💪
Wishing you continued success and all the best ahead!

Kind regards,
Team OTTO

Rated 1 out of 5 stars

Never again.

Lack of comunication and even worse accommodation.
Dont go with them, at least dont go with them to Netherlands. They just promise that you will live together and then split you up. Consider looking up other agencies or go on your own and talk straight to company you want to work for. Otto just want your money, thats all they care for.

10 June 2026
Unprompted review
OTTO Work Force logo

Reply from OTTO Work Force

Hi Andrew,

we’re sorry to read this. We take both communication and housing arrangements seriously, as they are an important part of the experience. Situations can depend on planning and availability, but expectations should be clear from the start. Your feedback is noted and will be used to keep improving how we handle this.

Kind regards,
Team OTTO

Rated 5 out of 5 stars

The OTTO staff is organised, experienced

The OTTO staff is organised,well trained and helpfull from my experience, same for the applications and digital services they provide.
The worksite management is also helpful and job oriented.

The locations they provide are multicultural and often, some employees do not follow the simple rules, which are established in order to guarantee respect and minimal comfort of each other(The common spaces are not maintained clean as it should be(inside and outside the ceilings) , the smell of cigarettes both tabaco and drug ones, also loud music are not something unknown.).
The location staff is doing their best to keep the locations at normal conditions. It is hard to educate ethics and empathy on grown people.

8 June 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi,

Thanks a lot for taking the time to share such a thoughtful review 😊 It’s great to hear that you have a positive experience with our staff and support.

We see this point as well when it comes to the housing locations. Even with clear rules, it can be challenging to make sure everyone follows them consistently. Good to hear you also notice the effort our location teams put in every day to keep things comfortable for everyone.

Kind regards,
Team OTTO

Rated 4 out of 5 stars
OTTO Work Force logo

Reply from OTTO Work Force

Hi,

Really nice to hear that! And we like working with you too 🙌 Hope it continues this way for you.

Kind regards,
Team OTTO

Rated 5 out of 5 stars

I really like it here

I really like it here , staff and customer service from otto are great and helpful many thanks to all team from Otto best regards

17 June 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi Samuel,

Thanks for your kind words! Great to hear you feel well supported by the team. We wish you all the best! 😊

Kind regards,
Team OTTO

Rated 5 out of 5 stars

Otto is number one i appreciate to GOD…

Otto is number one i appreciate to GOD every day that i work whit them

13 June 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi Eduard,

Reading this honestly made us smile 😊 thank you for sharing such positive energy. It means a lot to know you feel this way about being part of OTTO.

Kind regards,
Team OTTO

Rated 5 out of 5 stars

Great people

Great.
Security

16 June 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi,

thanks for your review and for taking the time to share it. We really appreciate it! 🙂

Greetings,
Team OTTO

Rated 4 out of 5 stars

Everything is nice.Living place is on…

Everything is nice.Living place is on good location,we working with no heavy pressure.phone support working nice.Just if salary can be little bigger will be great

15 June 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi Pavel,

Thanks for your review! 😊 Great to hear that you feel comfortable in the living location and that you had a good experience with our support team. That’s really important to us.

Kind regards,
Team OTTO

Rated 5 out of 5 stars

Legit good

We never had any problems even when most people are complaining in person

3 June 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi Ábrahám,

Thanks for sharing this, we really appreciate it! 😊 Great to hear everything is going smoothly for you.

Kind regards,
Team OTTO

Rated 3 out of 5 stars

Good experience

Good experience

12 June 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi Omar,

Thanks a lot for your short but positive feedback! 😊 Great to see you're having a good experience with us.

Kind regards,
Team OTTO

Rated 2 out of 5 stars

The house mangement is awfull…

The house mangement is awfull people steal stuff and there is nobody helpfull to do something about it. For transport Otto gave a bike and Thats allrigth but then when its raining there is no away around it you just have to go work soaped wet, if you work on koelcell Thats not great.

10 June 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi,

thanks for your feedback. We’re sorry to hear about your experience with the accommodation and transport. A safe place to live is important, and we keep improving how we manage this.
We also understand that Dutch weather can be very unpredictable, so we’ll take your note about transport into account as well.

Kind regards,
Team OTTO

Rated 4 out of 5 stars

În the first week

În the first week , for me, everything seems to be dificult and full of rulles, but after that ,i belive that, your sistem îs very good, modern and eficient, too.

10 June 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi Marius,

thanks for sharing your experience. Starting something new can feel a bit overwhelming at first, so it’s great to hear that things became clearer for you and that you now see the value of how everything is organized 😊

Kind regards,
Team OTTO

Rated 5 out of 5 stars

It's been good

It's been good

10 June 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi Lucian,

thanks a lot for sharing this! Great to hear things are going well for you 🙂

Kind regards,
Team OTTO

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