I ordered sunglasses and had to return them. While I did eventually receive a full refund, it required weeks of follow-up, multiple emails, and providing detailed proof of return (tracking receipt... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent experience with Otticanet. I ordered a pair of Garrett Leight Ace Sun sunglasses from the UK and received them just three days after placing my order. The sunglasses were exactly as describe... See more
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I have recently received my spectacle frames ordered from Otticanet. My frames were delivered on time and as expected. Excellent quality and very much looking forward to wearing my new frames. Would c... See more
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I bought a pair of Sunglasses from Otticanet online. There was a 13% Black Friday discount which I forgot to add-on before completing my order. So basically I bought it Full Price. I wrote them an em... See more
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Company details
About Otticanet
Written by the company
WHY OTTICANET
Otticanet has been on the online business for more than 10 years. Starting from a long-lasting experience with different showrooms in Italy, it was time to offer our side-by-side, personalized services to the world!
OTTICANET IS YOUR CHOICE!
Choose among thousands of fashionable and affordable frames, the best glasses of the most creative and inspiring inventors of fashion over hundreds of brands across designer and even smaller, original new waves of style!
FAST DELIVERY
We want to be next to you and want you to feel this way. For the items that are in stock, we will reach out to the most remote corner of the world within 3/4 business days.
SATISFACTION IS GUARANTEED
Our style advisors are here to help you! You will not need to restrict your choice on what you see on the shelf of a store. Otticanet offers you any frame you may dream of and if you are not sure that it will fit you will have 30 days to let us know and send the glasses back! Our consultants are here to help you at info@otticanet.it or on the phone at 0039 01520479
Otticanet has been on the online business for more than 10 years. Starting from a long-lasting experience with different showrooms in Italy, it was time to offer our side-by-side, personalized services to the world!
OTTICANET IS YOUR CHOICE!
Choose among thousands of fashionable and affordable frames, the best glasses of the most creative and inspiring inventors of fashion over hundreds of brands across designer and even smaller, original new waves of style!
FAST DELIVERY
We want to be next to you and want you to feel this way. For the items that are in stock, we will reach out to the most remote corner of the world within 3/4 business days.
SATISFACTION IS GUARANTEED
Our style advisors are here to help you! You will not need to restrict your choice on what you see on the shelf of a store. Otticanet offers you any frame you may dream of and if you are not sure that it will fit you will have 30 days to let us know and send the glasses back! Our consultants are here to help you at info@otticanet.it or on the phone at 0039 01520479
Contact info
Via Nazario Sauro 11B, 13900, Biella, Italy
- 0039 01520479
- info@otticanet.it
- www.otticanet.com
4.0
Great
19K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 76% of negative reviews
Typically takes over 1 month to reply
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I got my product in 2 days
I got my product in 2 days!
Shipping was super fast, timely, and my package came in perfect condition. I love my new shades.
17 November 2023
Shipping is fast and reliable
Shipping is fast and reliable! My wife and I have bought from Otticanet multiple times and not a single hiccup!
20 November 2023
Great price and fast delivery
20 October 2023
Reply from Otticanet
Hello Andrea,
thank you for your kind review.
Our main goals are to keep competitive prices and speedy deliveries. We are happy to know that you appreciate them.
We remain at your disposal.
Kind regards
Otticanet
Reply from Otticanet
Hello Oliver,
thanks for sharing your experience with the world.
We love to speak with our customers and we are happy to help them with their orders. Smooth handling and fast shipping are really important to us.
We hope to meet you again on Otticanet.
Have a nice day.
Yours
Otticanet
Quick and easy.
Item came quicker than expected and the whole purchase was made simple to to buy a quality item.
20 October 2023
Reply from Otticanet
Hello CW,
thank you for your review.
We are happy to know that you appreciate our fast shipping and our genuine products.
See you next time.
Kind regards
Otticanet
Professional service on high level
Professional service on high level. Very trustworthy
20 October 2023
Reply from Otticanet
Hello Serkan,
thank you for your feedback.
Our customer service is always focused on making customers happy.
We hope to meet you again on Otticanet.
Yours
Otticanet
Reply from Otticanet
Hello Melissa,
we are sorry to read your review.
According to our return policy, you have 30 days time to return your glasses for a replacement or a refund.
Return costs are on customer's charge.
We have already sent you the return label by email and we will contact you when we receive your return.
We remain at your disposal.
Kind regards
Otticanet
Great Price
Great Price, communication and fast delivery. Will definately buy here again
18 September 2023
Reply from Otticanet
Hello Jeff,
thanks for sharing your experience with us.
We are glad to know that you love our special prices, our prompt customer service and our fast deliveries.
See you next time!
Kind regards
Otticanet
Reply from Otticanet
Hello Tasnova,
thank you for your review.
It is very important for us to know that our customers appreciate our service and our fast shipping.
We hope to meet you soon again.
Kind regards
Otticanet
Well priced and fast shipping
Well priced and fast shipping! I’ve ordered from them twice now — would recommend.
18 September 2023
Reply from Otticanet
Hello John,
thanks for your feedback.
We are happy to know that you appreciate our special prices and fast shipping.
We hope to meet you again on Otticanet.
Kind regards
Otticanet
Beautiful and amazing designed Sunglasses
I’m a loyal customer of the otticanet.com website store and I made a few purchases during the last years.
The various brands of Sunglasses are great and everyone can find his favorite ones.
The authenticity and the quality of the Sunglasses are completely assured. The shipping is fast and reliable.
I’m so happy with my last purchases.
Highly recommended !!!
18 September 2023
Reply from Otticanet
Hello Ami,
thanks for sharing your experience with the world, we are so proud to have many happy customers like you.
On our website we sell several brands, models, colours and sizes, so that everyone can find the perfect glasses.
We will wait for your next orders!
Yours
Otticanet
I am absolutely delighted with my…
I am absolutely delighted with my Kuboraum glasses. They look amazing great quality and an exact description. The whole service from ordering to delivery was well corresponded I was kept up to date on every process as I had prescription lens plus the tracking delivery which was super fast. I can’t wait to buy more stock at these great prices and I would definitely recommend Otticanet and the team you won’t be disappointed!
29 September 2023
Unprompted review
Reply from Otticanet
Hello Singh,
we are so happy to read your feedback!
Kuboraum glasses have excellent quality and brilliant technical manufacture. As you pointed, we always do our best in order to ship our products with the fastest couriers all over the world.
We will wait for your future orders!
Yours
Otticanet
Bad customer service
Bad customer service
It's been a full month and my orders have not been shipped
I want cancel my order and no one answer me !!
OT-7879995
OT-7879990
OT-7875328
I don't want this order please cancel and return my money
22 August 2023
Unprompted review
Reply from Otticanet
Hello Malak,
we are sorry that your glasses are backordered. We informed you about the shipping time when you placed your orders.
If you could not wait, you could have sent us an email about it.
We have just canceled your 3 orders and refunded your payments.
We remain at your disposal.
Kind regards
Otticanet
Sunglasses appear not to be authentic Tom Ford sunglasses
I believe these sunglasses are not authentic Tom Ford sunglasses. They certainly are not in new condition showing signs of wear and the sunglasses do not even fit in the Tom Ford case in which they came.
21 August 2023
Reply from Otticanet
Hello Sapphire,
we are sorry to read your review.
We tried to contact you several times but we couldn't reach you.
First of all we assure you that our glasses are authentic and brand new. If you need any help with your order, you can contact us and we will be ready to help you.
We remain at your disposal.
Kind regards
Otticanet
Amazing
Amazing! Arianna was super helpful,
I also work in customer service and it is great to experience such seamless and speedy resolutions for my queries ! 💝💝💝
8 September 2023
Unprompted review
Reply from Otticanet
Hello Kevin,
you made my day!
I always do my best in order to assist customers step by step and I am so happy that I helped you with your purchase.
We'll wait for your next orders.
Yours
Arianna
Otticanet
Great service, not so great sunglasses.
The delivery of the sunglasses was prompt and they arrived in great packaging. I have been truly dissspaointed with my Maui Jim’s, they tarnish so easily and this was my second pair as I thought it was my fault on the first, so was ultra careful with the second pair. My optician advised them as the best Ken’s and they are great until you clean them.
16 April 2023
Reply from Otticanet
Hello,
thank you for your feedback.
We are glad to know that you are satisfied with our packaging and quick shipment.
We always recommend to clean glasses with water and mild soap. Please do not use other product that may damage the frame and the lenses.
We remain at your disposal.
Yours
Otticanet
Don’t trust this website.
Don’t trust this website.
I have order glasses since April and still not available.
They show all the products in the website but the don’t show if it available or not.
I spend more than 4 month and still not available.
This is my order i
OT-7821330 - [Rif:8350010]
31 May 2023
Unprompted review
Reply from Otticanet
Hello Nawaf,
we are sorry that the model you bought in April was backordered and that the waiting time was long.
As per your request, we have already canceled your order and refunded your payment.
I checked and now that specific product is in stock, so if you order it now you will receive it in a couple of days.
We remain at your disposal.
Yours
Otticanet
Reply from Otticanet
Hello Rob,
thanks for your feedback.
We are happy to know that you appreciate our service and our fast shipping.
We hope to meet you soon again.
Yours
Otticanet
Reply from Otticanet
Hello Rocky,
thank you for sharing your experience with us.
Our main goal is to deliver our products as fast as possible.
We hope to meet you again soon.
Kind regards
Otticanet
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