Otticanet Reviews 19,449

I purchased two pairs of sunglasses from Otticanet.it, initially thinking I was getting a good deal. Later, I bought the exact same models from an official Saint Laurent store. Upon comparing them side by side, the differences were immediately noticeable: the engravings were different, the lens quality was inferior, and the material—particularly the aluminum—felt lighter and of much lower quality.

Concerned, I contacted Otticanet’s customer service to report that the sunglasses I received appeared to be counterfeit. Their response was dismissive: they claimed they only sell authentic products and told me I would need to cover the £25.00 return shipping cost via DHL, without offering any real investigation or assistance.

To be sure, I visited an official Saint Laurent boutique, where the staff confirmed that the sunglasses purchased from Otticanet were not genuine. Based on this professional evaluation, I have now taken legal action against the company.

I strongly advise others to be cautious: based on my experience, Otticanet.it is not a trustworthy retailer. In my opinion, they are selling fake designer eyewear and provide poor customer support. If you are looking for authentic products and reliable service, stay away from this site.

High quality store with excellent service. Fast turnaround and competitive prices.

Today is now June 3, i placed my order back on april 25. emailed customer service twice 2 days in a row with no update or reply, I'm really worried i got scammed as i ordered two sunglasses and now out $700 (canadian dollars) i'm so upset!!!!!!!! this is my first order with Otticanet and turned out to be a nightmare....DO NOT recommend and please stay away and learn from my mistake.

Amazing customer service. Every single email was responded to without hesitation. These glasses got to the US from Italy in a quick fashion. The glasses are perfect and for about half the price I would have paid at the store. Very happy. Will definitely buy from them again.

Excellent prompt service, to be recommended

I wanted some Persol's 714's within 7 days as i was going on holiday and all online UK stores couldnt deliver - these guys did! Great service with a very quick turn around. Alessandra & Arianna were amazing

Very good service - quick response and fast delivery - thank you so much

THIS COMPANY IS A SCAM!!!!!!! THEY'VE HAD MY MONEY $364 FOR OVER A MONTH AND A HALF AND THE GLASSES NEVER CAME I REACHED BACK OUT TO THEM AND THEY TOLD ME THEY DONT KNOW WHEN ITS COMING IN!!!! BOTTEGA BEEN HAD THESE GLASSES IN STOCK!!!!! BEWARE THEY WILL TAKE YOUR MONEY AND YOU WONT GET YOUR ITEMS!!!!!

MY RESPONSE TO THEIR REPLY: YOU ARE BEING DISHONEST!!!!! YOUR WEBSITE NOR ANY COMMUNICATION WAS PROVIDED TO ME REGARDING THIS PRODUCT NOT BEING IN STOP OR ON BACKORDER, MATTER OF FACT YOU GUYS STILL HAVE THE SUNGLASSES LISTED ON YOUR WEBSITE AND IT DOESNT SHOW ANYTHING ABOUT IT NOT BEING IN STOCK CURRENTLY! AND CHECK THE EMAIL THREAD WHERE THE GIRL SAID MY ORDER WOULD NOT ARRIVE WITHIN 45 DAYS AND SHE DIDNT KNOW WHEN IT WOULD ARRIVE!! I AM NOT IN THE BUSINESS OF GIVING AWAY INTEREST FREE LOANS!!!!!! BUT I AM IN THE PROCESS OF TAKING LEGAL ACTION AS IVE COME IN CONTACT WITH A A COUPLE OF OTHER CUSTOMERS WHO WENT THROUGH THE SAME THING AND I KNOW THERE ARE THOUSANDS MORE! BEWARE OF THIS COMPANY, CHECK THEIR SOCIAL MEDIA ACCOUNTS AS WELL, THEY HAVE NO COMMENTS LISTED BECAUSE THEY KEEP DELETING THE NEGATIVE ONES WHICH IS PRIMARY ALL THE COMMENTS CONSIST OF. IF YOU ORDER SHADES FROM THEM EXPECT NOT TO GET IT!!!

My order was slightly delayed because the sunglasses I ordered were still in production, but the Customer Service team were super accomodating and kept me updated every step of the way. I really appreciated how prompt they were in replying and how helpful they were in answering my questions.

Everything was in order. Received the glasses on time. I would recommend them. Nikola

This is the second time I ordered glasses and I wasn't disappointed again! Beautiful glasses at a great price! I'm thrilled♥️

I placed an order for a pair of glasses that were listed as available on their website. Their website accepted the payment. Less than 24 hours later, they sent me an email to say the glasses would be in stock in 20-25 business days only and would ship then. Since then, it has now been 25 business days and they have not shipped. I have not heard back from them. Buyers beware...

Hi otticanet I'm really impressed with the service I've received from you. Thank you so much for making my shopping experience so smooth. I'll be sure to recommend you to all my friends. Have a great day!"

Extremely pleased with my Lanvin sunglasses. Arrived sooner than expected... The normal price was $300 and Otticanet was asking $96. So, a great bargain and can highly recommend this seller. Will certainly use them again!

Great communication, specialized order, ultra fast shipping-received in 1 day- (from Italy).

Purchased a pair of eyeglass Cartier, received an email confirm in next day said that item will be in stock in 35-40 days.I wait till days 42 but did not receive any shipment, so i email them to check my order status and they said wait for another 2more months.That’s not the way i like to do business,of course I request to refund my money immediately.

The whole process of ordering my pair of glasses with custom lenses was very smooth. I want to thank Arianna for answering my questions for almost two months before my purchase😅 The glasses arrived super fast and were absolutely perfect. Will definitely order again.

So I wrote a bad review for otticanet, I ordered sunglasses for a friend’s birthday and after 6 weeks I had still not heard anything about when they would be delivered , my friends birthday was only a few days away, I tried several times to contact this company to find out how much longer they would be, in the beginning they did tell me they would take 5/6 weeks to be delivered to me, and now the 6 weeks where up I wanted to know what was going on, no one responded to my emails on customer service, eventually after several attempts I did get a reply, they still did not know how long it would be before they where delivered, they wanted me to choose a different pair from the ones I originally ordered, I did not want different ones,I wanted the ones I originally bought and paid for, the only good thing about the company was the refund was quick, after the refund I went online to another company, ordered same item, it was a few pounds cheaper and it was delivered the next day, otticanet has had my review took down because I mentioned the other company and said that the other company was better, I still want to warn others to shop around, there’s better and quicker online retailers

BUYERS BEWARE - I purchased Christian Dior sunglasses for close to AUD $700 from Otticanet. After only a few wears and despite taking great care with the sunglasses, the gold hardware fell out of one of the arms. I contacted Otticanet to request a repair or replacement. The company is refusing to replace the sunglasses and is instead insisting I pay AUD$28 for them to ship a replacement pair of arms to me and for me to then contact my local Optician and arrange the repair myself. Suggesting I pay for shipping as well as any repair costs myself for faulty goods is against my rights as an Australian Consumer. I have quoted my rights as per the ACCC website on multiple occasions and the company has continued to ignore this. It has now been nearly a month with no resolution and no responsibility taken by Otticanet.

Very disappointed with the after-sales service. Despite confirmed defects on the product in my home country (Switzerland), they refuse to address the issue. This shows a lack of professionalism and consideration for customers. I strongly advise against using their service if you are looking for proper support or follow-up in case of problems.