OTB Hair Reviews 

1,544
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 984 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery service, noting that their purchases consistently arrive on time without any unexpected delays. People are also very satisfied with the very reasonable prices and the wonderful selection of professional hair care items available. Buyers often mention that everything is carefully wrapped and arrives in perfect condition ready to use immediately. However, some reviewers were not happy with delivery service problems and frustrating courier delays affecting their orders. A few other people also felt that receiving damaged packages or missing items created a negative overall impression during their purchases.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, highlighting exceptionally fast and... See more

Product

Consumers find product to be positive, highlighting high quality, great value, and fantastic results.... See more

Price

Customers had positive experiences with price, consistently highlighting great offers and competitive costs... See more

Service

Users describe positive interactions with service, highlighting fast and efficient support. Consumers... See more

Order

Reviewers mention positive feedback about order experiences, highlighting great prices, superfast delivery,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Full lines of professional hair dye products available with the best price compared to many other stores online! Retail purchase available, many other online sellers only accept trade accounts. Speed... See more

Rated 5 out of 5 stars

I discovered OTB hair researching on Internet, looking for hair professional products. Since then, I became a loyal customer. Competitive prices, always less than other stores. Original products well... See more

Rated 5 out of 5 stars

Arrived quickly ,well packaged ,good price.I was advised by my hairdresser to use this as my lowlights weren't lasting . Love these products, you only need small amount ,smells lovely, hair in... See more

Rated 5 out of 5 stars

OTB are a fantastic company. There website is easy to navigate. The prices are more than reasonable. They give you free gifts when ordering over certain amounts. Delivery is always fast and efficient.... See more


Company details


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,544)

942 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I thought i was buying a complete hair…

I thought i was buying a complete hair colour kit but all I got was a tube of colour creme. Waste of my time and money. Wouldn't recommend them

26 May 2026
OTB Hair logo

Reply from OTB Hair

Dear Lynda,

Thank you for your feedback; we appreciate you taking the time to share it.

We would kindly ask that you review the email we have sent regarding this issue, as it provides further clarification.

Thank you again for your time.

Kind regards,
HWS Beauty Team

Rated 5 out of 5 stars

Very happy

I’m very happy with my order and experience with OTB Hair. The website was easy to navigate, my order arrived punctually and the products were as described. Very happy! Thank you OTB Hair.

14 January 2026
Rated 5 out of 5 stars

Highly recommended

Best price for what I needed, and very fast delivery. Second time I've used OTB Hair and I will definitely be using them again. Even got a nice freebie I wasn't expecting!

1 May 2026
Rated 2 out of 5 stars

Peroxide and bleach smaller than thought

Peroxide and bleach much smaller than I realised . The price made me tho l ot was full size .

1 May 2026
OTB Hair logo

Reply from OTB Hair

Dear Customer,

Thank you for your feedback; we appreciate you taking the time to share it.

We would kindly ask that you review the email we have sent regarding this issue, as it provides further clarification.

Thank you again for your time.

HWS Beauty Team

Rated 2 out of 5 stars
OTB Hair logo

Reply from OTB Hair

Dear Dzhemile,

Thank you for your feedback.

We are sorry to hear that you have experienced issues with the delivery company. Please contact us via email with the details of the issue, and we will be happy to assist you further.

Thank you.

Kind regards,
HWS Beauty Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look