OSMO Roboclean Window Cleaner. I purchased and successfully used this product once. I discovered a day later that the company sent me a discontinued model which did not have all the parts and feature... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I returned the product as it did not work. The after sales service was excellent and the full refund ( minus the shipping cost ) was arranged.
The response I received was fast, though I assume the content was expected as there was no mention of a mistake being made.
I brought this vacuum because like most people I saw it advertised on social media! It took 6 weeks to arrive and when it did I was shocked by the size of it! I actually asked the delivery driver i... See more
2.3
Poor
309 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick and effective service
1.An email explaining that if I had any worries or wanted to change something, I should not hesitate to communicate that.
2. Quick and effective response when I asked them to change the delivery adress.
Brilliant service!
28 November 2025
Unprompted review
Instant response
Instant response.
Unarguably the most positive vendor I have dealt with for a long time.
Specially in the …… USA.
30 November 2025
Unprompted review
Thank you for your prompt service and…
Thank you for your prompt service and friendly support.
29 November 2025
Unprompted review
Customer support was prompt and…
Customer support was prompt and gracious in responding to my question
29 November 2025
Unprompted review
Great customer service!
28 November 2025
Unprompted review
Prompt response time
Prompt response time. And seriously concerned about your customers. Every company should use you as a model, especially for customer service.
17 November 2025
Unprompted review
almost instant response to request.
29 November 2025
Unprompted review
Prompt & Curtious Service!
Within less than I'd say 4 Or 5 hours my problem was resolved and the piece I was missing from my leaf blower is being mailed to me. Everyone was so curtious!!! Thank you,
Lynne Riley
29 November 2025
Unprompted review
I was impressed how fast your team…
I was impressed how fast your team responded and solved my problem.
29 November 2025
Unprompted review
The Osmo support team were there for me…
The Osmo support team were there for me when I needed them, thank you 🙏
28 November 2025
Unprompted review
Had an issue ordering online
Had an issue ordering online. Connected with chat and problem was resolved complete with billing correction and item is currently being processed for shipping. Pleasant experience.
29 November 2025
Unprompted review
Good initial customer service reply
Theresa clearly had understood the problem - the Black Friday deals website moves far too quickly and just as I was waiting to select size large, I saw the order had gone through with size small.
But I wait to see if the matter is resolved easily.
28 November 2025
Unprompted review
My request was promptly responded to…
My request was promptly responded to with all the information I needed.
29 November 2025
Unprompted review
Comitted customer service
After a mishap while ordering, Carl at customer service was extremely quick to respond to my initial inquiry and very commited to making it right. Excellent service!
29 November 2025
Unprompted review
Vacuum was delivered I had ordered it…
Vacuum was delivered I had ordered it for my mum as it was lighter than her old vacuum but unfortunately my mum passed away suddenly I contacted you guys who were fantastic and very understanding and with your help vacuum was returned and my money was refunded no problem so can't thank you guys enough for your support and understanding thank you regards from Jennifer
27 November 2025
Unprompted review
The response I received was fast
The response I received was fast, though I assume the content was expected as there was no mention of a mistake being made.
29 November 2025
Unprompted review
When I have been contacting this…awaiting delivery
Awaiting My Osmo Ckeaner
When I have been contacting this company over the last 3 weeks , everyone who has got back to me very quickly, have been Very Helpful and Very Kind.. 😊
29 November 2025
Unprompted review
He try to help me but not help me but I…
He try to help me but not help me but I still have no idea where his my my hover order was placed 2 November still no idea where my package is
29 November 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.