Customer service was good but they sent…
Customer service was good but they sent me something inferior to what i was supposed to be getting. Then wanted me to pay to send it back
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Customer service was good but they sent me something inferior to what i was supposed to be getting. Then wanted me to pay to send it back
DO NOT BUY HERE!!!! It is a scam site. Products that have been delivered are completely different then what i purchased. (Much cheaper product and terrible quality). There is also no way to get in contact with them.
I ordered a GroundFound Pro metal detector. I received an RoHS metal detector. The product delivered is a cheap version of the real thing and as far as I'm concerned this is a misdescription of what's offered on their site. I have emailed multiple times to no avail.
I ordered OpticEdge binoculars, from Mivo UK, the site popped up via the CNN website.
I paid for enlaregemnet 15x,
however I received 12x.
What a cheat!!!
Site:
" Is 15× vergroting te veel? Trilt het beeld?
15× is het ideale punt voor de meeste buitenactiviteiten – sterk genoeg om buitengewone details op grote afstand te tonen, zonder het overdreven trillingseffect van 20×-modellen. De antislipgreep en het ergonomische ontwerp minimaliseren handsiddering. Voor stationaire observatie (sterrenkijken, kustnatuur) is een statiefadapter compatibel."
I ordered binoculars. I received a wrong specification and wrong brand.
They advertise 3-5 delivery time but it takes over 2 weeks as it comes from China.
The customer service seems good offering to keep the wrongly sent item for 50% . If you decline their offer, you have to pay the return fees and send it to Netherlands where they take returns from UK. Of course you have to pay more for tracking.
Disaster.I have not checked when buying,that they advertise goods from different brands under different labels.I bought Gigapinguin binoculars and received Opticedge Osmo.
Be aware.
Not worth the hassle
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