Orntli Reviews 

Very poor product quality and misleading return policy

I had a very disappointing experience with this company.

The product quality is extremely low. What I received was essentially a cheap Chinese lamp worth around 5 EUR, yet I paid almost 200 EUR. The product looks and feels like a low-end item that does not justify the price in any way.

When I requested a return within the clearly advertised 30-day return period, the company refused to issue a full refund. Instead, they tried to close the case by offering a 10% “goodwill” partial refund, which is unacceptable.

The company argued that their “technical team confirmed the product was not broken,” which is completely irrelevant when a customer is exercising a valid return right under the company’s own policy and EU consumer protection rules.

This experience feels misleading on two levels:
– overpriced, very low-quality product, and
– a return policy that is not respected in practice.

I strongly advise potential customers to be very cautious and not rely on the advertised return policy.

I bought a lamp for 142 and was charged for a shipping protection fee 2.95. I paid for this and was then told I had to pay 66 euro for shipping. Even though the website says never any delivery charge.
When I cancelled the order I was refunded 135.

I ordered a cusion for my wife with the BMW logo. for xmas. The order was wrong with no logo. I was offered half of my cost back. I responded a week ago and have not heard back. Horrible company No customer service. I will never do business with them again.

Advertised as silk scarf, delivered cheap 100% polyester. Misleading listing, support refuses full refund/return costs and instead offers a second same item and tiny partial refund. Avoid.

I picked up the mouse lamp for my bookshelf, and it is super cute. The resin feels sturdy, not fragile. It adds a fun touch without looking too childish.