Whilst I had to wait nearly an hour before someone could assist with my request for a better daily rate, in the end it was well worth it. ‘Dave’ & I agreed on a deal to my satisfaction. I’ve been an... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Mel was very polite, friendly and professional. Whilst he was unable to obtain a further discount off my gas account, he managed to obtain a higher percentage off the VDO for me for my electricity,... See more
Company replied
I had to wait on the phone for more than a half an hour before getting a response to my phone enquiry, but when someone answered the phone, my account changes were made quickly and efficiently. Thanks... See more
Company replied
After the hacking there was some confusion about my bill and when it was due. The young man who responded to my email Kelvz was very helpful and answered all my questions.
Company replied
Company details
- Energy Supplier
- Electric Utility Company
- Gas Cylinders Supplier
- Green Energy Supplier
- Internet Service Provider
- Solar Energy Company
About Origin Energy
Written by the company
Connect your energy with Origin Energy - an Award Winning Electricity Provider & Gas Supplier. We also offer NBN internet, LPG, and custom solar solutions.
Great rates, easy-to-understand pricing and first class customer service. That’s why our customers choose Origin.
Origin is rated 4.7 out of 5 stars from over 10 thousand genuine customer reviews.
Great rates, easy-to-understand pricing and first class customer service. That’s why our customers choose Origin.
Origin is rated 4.7 out of 5 stars from over 10 thousand genuine customer reviews.
Over 4 million Aussie customers choose Origin
Written by the company
- Hassle-free online sign up
- With no hidden fees or lock in contracts. You can sign up in less than 5 minutes, and we take care of everything. Easy energy, all the way.
- Earn points and rewards
- From saving up to 12¢ per litre on fuel to collecting Everyday Rewards points to save on shopping – good value never stops when you join Origin!
- Leading green energy retailer
- We’ve been a leader in renewables for 15+ years. In fact, we’ve put more solar on Aussie rooftops than any other electricity and gas retailer.
Contact info
321 Exhibition Street, 3000, Melbourne, Australia
- 13 24 61
- hello@origin.com.au
- www.originenergy.com.au
4.4
Excellent
26K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The person I spoke with was great…
The person I spoke with was great .22/
6 June 2026
Unprompted review
Reply from Origin Energy
Thanks for taking the time to leave your feedback, Mal 😀We're thrilled to hear that you had a great experience talking to us. Thanks - Lachy
Well done ‘Dave’ at ORIGIN ENERGY
Whilst I had to wait nearly an hour before someone could assist with my request for a better daily rate, in the end it was well worth it. ‘Dave’ & I agreed on a deal to my satisfaction. I’ve been an Origin Energy customer for many years - partly because I don’t want a Smart Meter. I also use Origin Broadband (was Aussie now Superloop). My loyalty was acknowledged & rewarded. ‘Dave’ retained my custom for his employer - well done!
22 June 2026
Unprompted review
Reply from Origin Energy
Thanks for your continued support and for sticking with us over the years Ian. We're sorry about the wait time, but we're delighted Dave was able to help find a solution that worked for you and recognise your loyalty. We'll be sure to pass on your kind words to him! Thanks - David
Yusuf was super helpful and was by far…
Yusuf was super helpful and was by far the best experience I've had with an electricity provider. Provided great deals and helped with setting up internet at our home!
His excellent customer service kept us being a customer.
22 June 2026
Unprompted review
Reply from Origin Energy
Thank you for taking the time to share your experience, we really appreciate it!. We’re so glad to hear you had such a positive interaction and that the support you received made setting up your electricity and internet smooth and worthwhile. It’s great to know our team could help find a deal that suited your needs and deliver the level of service that keeps you with you. Thanks again for choosing Origin, we’re here whenever you need! Thanks -Lana
Excellent service from Red❤️Energy…
Excellent service from Red❤️Energy Specialist
20 June 2026
Unprompted review
Reply from Origin Energy
Hi Lindsay, thanks for your kind words! We really appreciate your review and glad to hear that you had a great experience with Red. Have a great day! Thanks - David
You connected the wrong address
You connected the wrong address. Didn't check. Now have stuffed up the connection date 3 months later and also trying to out me on a worse plan than when I signed up?
21 June 2026
Unprompted review
Reply from Origin Energy
Hey Paul, sorry you had this experience, getting the addresses right is usually our bread and butter, sometimes there is a disparity from the address and meter which we won't know until we see the usage. Please send your details to supportsocial@orignenergy.com.au or reach out directly via Facebook Messenger, we can see why this took so long and if there is a better plan we can offer. Thanks - Lachy
Poor process for renewing plansThe information you sent re setting up…
The information you sent re setting up a new plan and gave no indication as to how this could be done. Your recommendation was different from that of the person I spoke to on the phone. I am not at all clear that I have got the best deal because I was not given a clear explanation.
17 June 2026
Unprompted review
Reply from Origin Energy
Thanks for your feedback Julia, and we're sorry to hear the information you received wasn't clearer. We understand how frustrating it can be to receive different recommendations and not feel confident you're on the right plan. We appreciate you sharing this and will pass your feedback on to the team, as clear and consistent explanations are important. Thanks - David
The young woman Vanessa was very…
The young woman Vanessa was very patient with me and very helpful . Vanessa was able to put in me on a good plan and I thank her and Original very much
19 June 2026
Unprompted review
Reply from Origin Energy
Hi Paula, thanks so much for the lovely feedback! We’re really pleased to hear Vanessa was able to support you and get you set up on a great plan that suits you. We appreciate you sharing this! Thanks -Lana
The consultant called Jason was…
The consultant called Jason was helpful, cheerful, easy to understand and made the whole process less complicated than experience d with recent internet dealings with Telstra.
19 June 2026
Unprompted review
Reply from Origin Energy
What a wonderful thing to read, Mary, thank you so much for sharing this! 😊 It's great to hear Jason was helpful, cheerful and easy to understand, it's a real compliment! Thanks - Lachy
The person i spoke to was clear and…
The person i spoke to was clear and confident in what they were telling me, they spoke very professionally, i would be very happy to have them answer my call again.
19 June 2026
Unprompted review
Reply from Origin Energy
Thank you so much for taking the time to share this, Clancy, it's wonderful to hear! 😊 Clear, confident and professional service is exactly the standard we hold ourselves to, so knowing we delivered that for you is really gratifying. Thanks - Lachy
informative easy Communication resolved all questions
Maggie was very informative with a lot of experience, she understood my situation and all confusion was cleared up and clarified, I was relieved to have her answer all my questions and make the experience much more easy and prompt great customer service
regards
Nancy
18 June 2026
Unprompted review
Reply from Origin Energy
Hi Nancy, thank you for taking the time to share your experience. We're delighted to hear that Maggie was able to provide clear answers, ease your concerns, and make the process straightforward for you. We'll be sure to pass your kind words on to her. Thanks again for your feedback - David
Easy dealing with Ludwig made things…
Easy dealing with Ludwig made things easier
Thanks mate
16 June 2026
Unprompted review
Reply from Origin Energy
Hi Charles, thanks for your kind words! We really appreciate your review and glad to hear that you had a great experience with Ludwig. Have a great day! Thanks - David
waiting time on the phone was bit to…
waiting time on the phone was bit to long but the customer srvice was perfect.very well explained and helpfull
18 June 2026
Unprompted review
Reply from Origin Energy
Thanks for your feedback Anand. We appreciate your patience with the wait time and are delighted to hear our team provided such helpful and clear service once you got through. We'll be sure to share your kind words with the team. Thanks - David
Josh is helpful explain and got me to a…
Josh is helpful explain and got me to a new plan
18 June 2026
Unprompted review
Reply from Origin Energy
That's fantastic, Hua Kui, so glad to hear Josh was able to help you find the right plan! Thanks - Lachy
It was reasonably easy and I didn’t…
It was reasonably easy and I didn’t have to do anything, Origan did everything from your end for me.very satisfying, Thank you,
17 June 2026
Unprompted review
Reply from Origin Energy
That's so wonderful to hear, Barbara, thank you for sharing this! 😊 Making things as easy as possible for our customers is exactly what we aim for, so knowing we hit the mark for you is genuinely satisfying for our team too. Thanks - Lachy
I've been with origin for about 26…
I've been with origin for about 26 years in Tweed heads NSW, I just received an update for the changes as if 01/07/2026, kWh price slitly less as with govt rules, supply charge up from $1.80 day to $2.70 day rough guide only that's an increase of about $81 a quarter before you use any electricity. For low usage customers they still squeeze the dollars out. Same on them, better to pay a bit more for kWh (which have dropped) and pay less for just the service. Time for me to change and take the other 38 residents to a new provider
16 June 2026
Unprompted review
Reply from Origin Energy
Hi Nickstarr, thanks for your feedback and for being with us for so many years. We understand your concerns about the increase to the daily supply charge, particularly for lower-usage households. We'll pass your feedback on to the team, and we're sorry to hear you're considering leaving. Thanks - David
renewal
The lady i spoke with was very helpful and had all the answers to the questions that i asked. Pleasant attitude and concise in her speech. Her name was given to me at the start of our conversation.
17 June 2026
Unprompted review
Reply from Origin Energy
Thank you so much for your kind feedback Bonney! We're really glad to hear you had a helpful and positive experience. It’s great to know our energy specialist was able answer your questions clearly and make things easy for you. We truly appreciate you choosing Origin and sharing this with us!
Thanks -Lana
Very helpful
My experience with the person who helped me was very good.
17 June 2026
Unprompted review
Reply from Origin Energy
Hi John, thanks for your kind words! We really appreciate your review and glad to hear that you had a great experience with our service. Have a great day! Thanks - David
Dianne has been very supportive and…
Dianne has been very supportive and curteous at all times during my endeavours to begin having Origin as my electricity supplier
16 June 2026
Unprompted review
Reply from Origin Energy
Hi Geoff and Lee, thanks for your kind words! We really appreciate your review and glad to hear that you had a great experience with Dianne. Have a great day! Thanks - David
Prices down but Bills going up
Heard from the Govt that power prices were going down but now Origin deciding to increase daily supply charges in their Affinity plan by100% from 1 July 2026. In reality that means our bills will be much higher as a result. That's a rip-off origin.
17 June 2026
Unprompted review
Reply from Origin Energy
We completely understand why this feels contradictory and frustrating, and you're not alone in feeling this way. Let us be as transparent as we can. The Australian Energy Regulator (AER) has decided to cut the default market offer (DMO) in several states. Previously retail cost allowances were spread between usage and supply charges, but this year they are all accounted for in the supply charge, so daily charges would increase. For a majority of people these changes would reduce the bill, please send your details to supportsocial@orignenergy.com.au or reach out directly via Facebook Messenger, we can see how this would affect you. Thanks - Lachy
Damien was quick respectful to a deaf…
Damien was quick respectful to a deaf old Coger from the stone age
16 June 2026
Unprompted review
Reply from Origin Energy
Thank you so much for taking the time to share this! 🥰We'll make sure Damien knows how much his patience and care meant to you. Thanks - Lachy
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.