Whilst I had to wait nearly an hour before someone could assist with my request for a better daily rate, in the end it was well worth it. ‘Dave’ & I agreed on a deal to my satisfaction. I’ve been an... See more
Company replied
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Review summary
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Mel was very polite, friendly and professional. Whilst he was unable to obtain a further discount off my gas account, he managed to obtain a higher percentage off the VDO for me for my electricity,... See more
Company replied
I had to wait on the phone for more than a half an hour before getting a response to my phone enquiry, but when someone answered the phone, my account changes were made quickly and efficiently. Thanks... See more
Company replied
After the hacking there was some confusion about my bill and when it was due. The young man who responded to my email Kelvz was very helpful and answered all my questions.
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Company details
- Energy Supplier
- Electric Utility Company
- Gas Cylinders Supplier
- Green Energy Supplier
- Internet Service Provider
- Solar Energy Company
About Origin Energy
Written by the company
Connect your energy with Origin Energy - an Award Winning Electricity Provider & Gas Supplier. We also offer NBN internet, LPG, and custom solar solutions.
Great rates, easy-to-understand pricing and first class customer service. That’s why our customers choose Origin.
Origin is rated 4.7 out of 5 stars from over 10 thousand genuine customer reviews.
Great rates, easy-to-understand pricing and first class customer service. That’s why our customers choose Origin.
Origin is rated 4.7 out of 5 stars from over 10 thousand genuine customer reviews.
Over 4 million Aussie customers choose Origin
Written by the company
- Hassle-free online sign up
- With no hidden fees or lock in contracts. You can sign up in less than 5 minutes, and we take care of everything. Easy energy, all the way.
- Earn points and rewards
- From saving up to 12¢ per litre on fuel to collecting Everyday Rewards points to save on shopping – good value never stops when you join Origin!
- Leading green energy retailer
- We’ve been a leader in renewables for 15+ years. In fact, we’ve put more solar on Aussie rooftops than any other electricity and gas retailer.
Contact info
321 Exhibition Street, 3000, Melbourne, Australia
- 13 24 61
- hello@origin.com.au
- www.originenergy.com.au
4.4
Excellent
26K reviews
No recent history of asking for reviews
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I have to ring back today about the…
I have to ring back today about the solar it was not mentioned or on the email
1 July 2026
Unprompted review
Reply from Origin Energy
Thanks for your feedback. We're sorry to hear the solar information wasn't included in the email you received. If you'd like to discuss your solar enquiry further, please contact us on 13 24 61, email hello@origin.com.au, or send us a PM via Facebook messenger. Our team will be happy to review your account and provide any information available regarding your solar setup and options. Thanks again for bringing this to our attention. Thanks -Lana
Your staff are very efficient and take…smooth transition
Your staff are very efficient and take the load of transferring my account away from me. They were very polite and made it easy to understand. Thank you for your help.
29 June 2026
Unprompted review
Reply from Origin Energy
Hey Wendy, thanks for your kind words! We really appreciate your review and glad to hear that you had a great experience with our service. Have a great day! Thanks - David
Reply from Origin Energy
Hi Leo, thanks for your 5-stars rating! We really appreciate your review and glad to hear that you had a great experience with our service. Have a great day! Thanks - David
Straightforward
Straightforward, easy and relatively quick transfer of account via the , for once efficient, internet .
29 June 2026
Unprompted review
Reply from Origin Energy
Hi Garry, thanks for taking the time to share your feedback! We're glad to hear your account transfer was straightforward, easy and completed quickly online. We appreciate your support and hope to continue providing a smooth experience. Thanks - David
Excellent customer service today from…Risme
Excellent customer service today from Risme happy customer.
1 July 2026
Unprompted review
Reply from Origin Energy
Hi Stephen, thanks for your wonderful feedback! We're delighted to hear Risme provided you with excellent customer service. We'll be sure to pass your kind words along. Thanks - David
The woman on the phone was very…
The woman on the phone was very friendly and helpful but I have to say that her English left a lot to be desired.
30 June 2026
Unprompted review
Reply from Origin Energy
Thank you for your feedback Allister. We're glad to hear our team member was friendly and helpful and able to assist you. Thanks again for taking the time to share your experience with us! 🥰Thanks -Lana
Online and app info about my bill is wrong by $100
Been with Origin Energy for years for gas and electricity. Their app and online account information is so misleading, dishonest and duplicitous. Thieves and crooks without any conscience.
My online account (and app) says that my current account owing for electricity is $59.71. The bill I just received (and can view online as a PDF) is actually $159.71.
Don't know why the $100 isn't showing, but the online and app information makes it look like my bill's really cheap (given our solar panels and battery), when in fact it isn't at all. Disappointing and really angry at Origin. Might be time to find a new provider.
1 July 2026
Unprompted review
Reply from Origin Energy
Hi Norman, we're sorry to hear about your experience and understand how frustrating it would be to see different balances in your app and on your bill. That's certainly not the experience we want for our customers. We'd like the opportunity to investigate what's causing the discrepancy and help get it resolved. Please send us a PM on Facebook with your account details so we can take a closer look for you. Thanks - David
Scott was very helpful.
Scott was very professional, courteous and helpful. He replied promptly and clarified our understanding for the cost of replacing the old electricity meter with a smart one. Thank you Scott.
1 July 2026
Unprompted review
Reply from Origin Energy
Thanks for taking the time to share your experience! We're so pleased to hear Scott was courteous, prompt, and able to clearly explain the smart meter replacement process and costs. We'll be sure to pass your kind words on to him. Thanks for choosing Origin - David
A very courteous and helpful service
A very courteous and helpful service. Person who helped me was excellent.
1 July 2026
Unprompted review
Reply from Origin Energy
Hey Gayle, thanks for your kind words! We really appreciate your review and glad to hear that you had a great experience with our service. Have a great day! Thanks - David
Reply from Origin Energy
Thank you for sharing, Silvia, friendly service is at the heart of everything we do, and it's wonderful to know we delivered that for you ❤️Thanks - Lachy
Swetha was very polite
Swetha was very polite, concise with the information & gave me all the information & help I required.
30 June 2026
Unprompted review
Reply from Origin Energy
Thanks so much for your kind words Cindy! We're delighted to hear Swetha provided polite, clear, and helpful service. We'll be sure to pass your feedback on to her! Thanks - David
Customer service was the best I have…
Customer service was the best I have ever had with Origin.
29 June 2026
Unprompted review
Reply from Origin Energy
Hi Sara, thanks for your kind words! We really appreciate your review and glad to hear that you had a great experience with our service. Have a great day! Thanks - David
Dion was great
Dion was great. Knew his stuff. Awesome communication. Well done.
I’ve waited on several occasions on the phone on hold for more than an hour to get through to organise a payment plan and it hasn’t been done because I’ve had to wait so long and I’ve just hung up. So you need to fix the ‘wait time’ issue. However an email and getting a call at a certain time is clearly the way to go FYI!! And Dion was happy to change times at my request. So the system is good.
Love the power on program. It has saved me. Yes! So very grateful for that system.
29 June 2026
Unprompted review
Reply from Origin Energy
Thank you for your feedback Alex, we really appreciate you taking the time to share your experience!
We’re so glad to hear Dion provided great support, with clear communication and flexibility to suit your needs. We’re sorry about the long call wait times you’ve experienced and understand how frustrating that can be ,we appreciate your patience during busy periods. It’s great to hear the email and scheduled call option worked well for you, and we’re especially pleased the Power On program has made such a positive difference! Thanks -Lana
Prompt service and an understanding…
Prompt service and an understanding person on the phone, as I am virtually computer illiterate thank you
29 June 2026
Unprompted review
Reply from Origin Energy
Thank you for your lovely feedback, we really appreciate you taking the time to share it
It’s great to hear that you received prompt service and spoke with someone who was patient and understanding. We know not everyone is comfortable with technology, so it’s especially important to us that you feel supported and guided every step of the way. If there’s anything else we can help you with, we’re always here! - Thanks Lana
I will never use origin again in my…
I will never use origin again in my life and tell everyone I know that origin is a greedy company that ignores customers opinions and hides behind technicality to make money. They charged me $250 for gas to a vacant apartment over 3 months.
29 June 2026
Unprompted review
Reply from Origin Energy
We're genuinely sorry to hear this, and we completely understand why you feel this way. Being charged $250 for gas to a vacant property over 3 months sounds like frustrating situation. Please send your details to supportsocial@orignenergy.com.au or reach out directly via Facebook Messenger to investigate further. Thanks - Lachy
Ian was really clear and easy to…
Ian was really clear and easy to understand. He answered my questions quickly and efficiently. Ian was a pleasure to talk with.
29 June 2026
Unprompted review
Reply from Origin Energy
Thank you so much for taking the time to share this, Pauline, it truly means the world to us! Ian will be absolutely thrilled to hear that he made such a positive impression 😀Thanks - Lachy
Long wait for phone call enquiry
I had to wait on the phone for more than a half an hour before getting a response to my phone enquiry, but when someone answered the phone, my account changes were made quickly and efficiently. Thanks for good staff responses.
29 June 2026
Unprompted review
Reply from Origin Energy
Thanks for taking the time to share your feedback. We apologise for the wait time you experienced and understand how frustrating that can be. We're pleased to hear that once you connected with our team, your account changes were handled quickly and efficiently. We'll be sure to pass your kind words on to the team, and we appreciate both your patience and your support. Thanks - David
The assistant was patient
The assistant was patient, friendly, knowledgeable and efficient. She took the stress from all the decisions to be made.
29 June 2026
Unprompted review
Reply from Origin Energy
Hi Jan, thanks for your kind words! We really appreciate your review and glad to hear that you had a great experience with our service. Have a great day! Thanks - David
Kindness Matters
I honestly can't thank Red enough for their kindness, patience and understanding.
I had been avoiding dealing with my electricity account for months because my anxiety around phone calls and my financial situation had become overwhelming. I felt embarrassed and ashamed, and every day that passed made it feel even harder to reach out.
From Red's very first email, I felt heard rather than judged. They took the time to read what I had written, respected my request to communicate by email, and responded with genuine compassion and encouragement. They never made me feel like "just another overdue account" - they treated me like a person who was struggling.
Because of Red's support, I've finally been able to start dealing with a situation that had felt impossible. Instead of feeling criticised, I felt supported. That has made all the difference.
Red, thank you for your empathy, professionalism and kindness. I know this is probably just one of many cases you work on, but your approach has had a real impact on me. I hope Origin recognises the difference you've made, because people like you are incredibly valuable.
Five stars isn't enough.
28 June 2026
Unprompted review
Reply from Origin Energy
Thank you so much for taking the time to share your experience Sonya. We're truly touched by your kind words, and we're so pleased to hear that Red made such a positive difference during what was clearly a very difficult time. Everyone deserves to be treated with empathy, respect and understanding, and we're glad Red was able to provide that support. We'll make sure your wonderful feedback is shared with Red and the team. Thank you again for your trust, and we wish you all the very best moving forward - David
How do I register with Origin Energy…
How do I register with Origin Energy that I have installed solar panels. Also how do I receive credits for the power I am putting back into the grid.
Please advise Thankyou.
27 June 2026
Unprompted review
Reply from Origin Energy
Hi Guy, thanks for your feedback. If you've recently installed solar, we'll be happy to help get everything set up. Once your solar system has been approved and your meter is configured for exporting, we can arrange for any eligible feed-in credits to be applied to your account. Please send us a PM on Facebook with your account details and we'll check the status of your solar registration and guide you through any remaining steps. Thanks - David
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