Genuine product, arrived in a few days. Only minus: UPS demanded a signature from me, myself and I at home delivery. My wife wasn't even allowed to sign while I was not at homd. After negotiating she... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very happy with my purchase and glasses! Great communication and with live pictures to see how the lense color looked on frame. The shipping times were surprisingly quick and even contained some extra... See more
Company replied
Everything came as promissed. A little delay due to the fact, that the product did not pass the manual quality control at Bassol Optics, so they decided to order new pair from manufacturer, which is n... See more
Company replied
Even though my concerns about the initial delivery date just bounced off the AI, once a human took over the case, I got proper updates, and the product finally arrived just one day late. The packaging... See more
Company replied
Company details
About Bassol Optic
Written by the company
NEWSLETTER
Written by the company
- -5% EXTRA.
Express delivery | Envio express
Shipments in 3 days to the whole world | Envíos en 3 días a todo el mundo
You will receive your package in a maximum of 3 days anywhere in the world, after making the purchase of products in stock. | Recibirá su paquete en un máximo de 3 días en cualquier parte del mundo, después de hacer la compra de productos en stock.
Contact info
Carrer del Doctor Dou 19, 08001, Barcelona, Spain
- 931226035
- info@opticabassol.com
- www.opticabassol.com
4.4
Excellent
13K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very happy with my purchase!
Very happy with my purchase and glasses! Great communication and with live pictures to see how the lense color looked on frame. The shipping times were surprisingly quick and even contained some extra spare lenses! Will definitely be buying more glasses from this lovely team
8 July 2026
Reply from Bassol Optic
Thank you so much for this amazing review! We are absolutely delighted to hear that you are so happy with your purchase and glasses. Sending those live pictures to help you see the lens and frame combination is exactly the kind of personalized service we love to provide!
We're also thrilled that the shipping was surprisingly quick and that you enjoyed the extra spare lenses. Thank you for your support, and we can't wait to welcome you back to our shop in the future!
Only thing I suggest
Only thing I suggest, ask the Client if they prefer a signature release.
6 July 2026
Reply from Bassol Optic
Thank you so much for this great suggestion! We really appreciate your feedback, and we will definitely take the signature release option into consideration to make our delivery process even more convenient for our clients. We hope you enjoy your purchase!
Genuine product, fast delivery
Genuine product, arrived in a few days. Only minus: UPS demanded a signature from me, myself and I at home delivery. My wife wasn't even allowed to sign while I was not at homd. After negotiating she managed to sign and receive the parcel. A bit strict in my opinion..
6 July 2026
Reply from Bassol Optic
Thank you for your 4-star review and for confirming the authenticity of the product and our fast delivery!
We understand that the courier's strict signature policy can be inconvenient, especially when a family member is home and ready to receive the package. While we request secure delivery options to ensure your valuable items reach the right hands safely, we agree that some flexibility from the courier makes things much easier.
We are glad your wife was eventually able to collect the parcel, and we truly appreciate you sharing this feedback so we can keep monitoring our shipping partners' service. Enjoy your new purchase!
Efficient and quick
The purchase and delivery service were painless. The entire process took bout three day. Got my YSLs and I am LOVING THEM. Thank you 🙏🏼
6 July 2026
Reply from Bassol Optic
Thank you so much! We are absolutely thrilled to hear that your experience was so smooth and that your new YSLs arrived in just three days. Enjoy rocking them, and thank you for your support! 🙏🏼
My first order took a while to…
My first order took a while to complete, but I'm completely satisfied with the result. After the company received my order, delivery was prompt.
27 June 2026
Unprompted review
Reply from Bassol Optic
Thank you so much for your feedback! We are so glad to hear that, despite the initial wait, you are completely satisfied with the final result and that the delivery was prompt once processed.
We truly appreciate your patience and your support! Enjoy your purchase!
Reply from Bassol Optic
Thank you so much! We are absolutely thrilled to hear that everything was perfect for you. We truly appreciate your support and hope to see you again soon!
Reply from Bassol Optic
Thank you so much! We are thrilled to hear that your experience was fast, trustworthy, and exactly as you expected.
We truly appreciate your support and look with pleasure to your next visit!
Fast Delivery !!
8 July 2026
Reply from Bassol Optic
Thank you so much! We are absolutely thrilled to hear that your order arrived so quickly. We truly appreciate your support and hope you enjoy your purchase!
Super fast delivery
Super fast delivery, very well packaged and exactly the sunglasses in the size I wanted. Thank you!
8 July 2026
Reply from Bassol Optic
Thank you so much for the wonderful feedback! We are thrilled to hear that your sunglasses arrived super fast, perfectly packaged, and in the exact size you wanted.
Enjoy your new sunglasses, and we look with pleasure to welcoming you back again soon! 😎📦
Everything came as promissed
Everything came as promissed. A little delay due to the fact, that the product did not pass the manual quality control at Bassol Optics, so they decided to order new pair from manufacturer, which is not a issue, because, at the end, you want a pair of sunglasses in excellent quality.
11 February 2026
Reply from Bassol Optic
Thank you so much for your understanding and for sharing this feedback!
We are so glad to hear that you appreciated our quality control process. You are absolutely right—we want to make sure every single pair of sunglasses we ship out is in absolutely perfect, flawless condition, even if it means a tiny delay to get a fresh pair from the manufacturer.
We are thrilled that they arrived safely and that you are happy with the excellent quality. Enjoy your new sunglasses, and thank you for trusting us! 😎 Let us know if you need anything else!
No problem after all.
Late shipment from ordering, but delivered so fast.
The conditions of the product is good.
Satisfied.
8 July 2026
Reply from Bassol Optic
We are glad to hear that you are satisfied and that the product arrived in good condition. We apologize for the initial delay in shipping the order out, but we are happy to know that once it was dispatched, the delivery itself was very fast.
Thank you for your patience, and we hope you thoroughly enjoy your purchase!
Took almost a month to receive my…
Took almost a month to receive my parcel and I paid 20 euros for express courier
8 July 2026
Reply from Bassol Optic
Dear Anna
We would like to clarify that this item was purchased under manufacturing conditions, with an official delivery date set for July 20th. We are pleased to confirm that your order was successfully delivered ahead of schedule. As stated on our website, this was not a 24-hour stock item. Additionally, the €20 fee corresponds strictly to the shipping method selected and does not alter the production timeframe. Thank you for your purchase
BASSOL OPTIC
Good value for money
Even though my concerns about the initial delivery date just bounced off the AI, once a human took over the case, I got proper updates, and the product finally arrived just one day late. The packaging was flawless, and the item was exactly what I ordered.
6 July 2026
Reply from Bassol Optic
Thank you so much for your feedback and for your patience!
We sincerely apologize that our initial automated responses didn't address your concerns properly. We are constantly working to improve our systems, but we are very glad that our customer service team was able to step in, provide you with the correct updates, and get everything sorted out for you.
It is wonderful to hear that your order arrived safely, perfectly packaged, and exactly as expected. We truly appreciate your support and hope you enjoy your purchase!
Perfect sunglasses and fast shippment♥️
10 July 2026
Unprompted review
Reply from Bassol Optic
Thank you so much for the love! We are absolutely thrilled to hear that your new sunglasses arrived so quickly and that they are perfect. Enjoy wearing them! ♥️
Reply from Bassol Optic
Thank you so much for your recommendation! We are thrilled to hear that you had an easy purchase experience and that you are happy with the quality and fair price of your product. We appreciate your support!
Reply from Bassol Optic
Thank you so much! We are absolutely thrilled to hear that everything went excellently. We appreciate your support and hope you enjoy your purchase!
Great experience, with one issue.
Price was excellent, and delivery with UPS was always exemplary. Four stars because I sent an email 30 minutes after the order to ask for a change, and it was ignored until after the sunglasses were shipped. There is room for improvement there.
3 July 2026
Reply from Bassol Optic
We sincerely apologize that your email requesting a change to your order went unanswered before the shipment was dispatched. We completely understand how frustrating it is to reach out quickly and still have the package sent out without the requested update.
We are actively working on improving our customer service response times, especially for urgent, post-purchase requests, to prevent this from happening in the future. We truly appreciate your feedback as it helps us improve, and we hope you still enjoy your new sunglasses!
Reply from Bassol Optic
Thank you so much! We are thrilled to hear that you had a great experience, and that you enjoyed our fast delivery, competitive prices, and perfect packaging.
We truly appreciate your support and hope to see you again soon!
Everything provided including a Master…
Everything provided including a Master product was top notch 👌
7 July 2026
Reply from Bassol Optic
Thank you so much for the fantastic feedback! We are thrilled to hear that everything—including the master product—was absolutely top-notch.
We take great pride in the quality of our products and service, and your satisfaction is our greatest reward. We look forward to welcoming you back again soon!
Reply from Bassol Optic
Hello Sotirios
We have thoroughly reviewed your transaction and confirmed that the entire purchase process was completed successfully and without any issues. We stand by our transparent service. Should you need any further clarification, please reach out to our customer service team.
BASSOL OPTIC
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