I was speaking to a nice young lady called ZL from the Philippines she was very polite. We had a good chat. She helped me with my Debt we sorted it out between us very fast without any discomfort or p... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The wonderful Yvonne called me earlier. She had so much empathy and didn’t judge me for one moment. I have had numerous personal issues over the last 6 years, which unfortunately, put me into a debt... See more
Company replied
I had a brilliant interaction on the phone with Yvonne I told her I didn't believe this debt is anything to do with me & after around 30 minutes she came back on the line & said that the debt that the... See more
Company replied
Jennifer was my phone consultant today and dealt with my enquiry promptly and efficiently. Checking my situation and talking to ke with genuine concern and care. She is a lovely lady with true underst... See more
Company replied
Company details
Information provided by various external sources
Opos is a leading provider of debt collection and BPO services in the banking, utility, telecoms and retail finance sectors. We provide consumer and commercial collections expertise to a number of Key Clients within the United Kingdom, from our state of the art service centre in West Dumbartonshire. Founded in 2008, Opos has grown from strength to strength in what is a highly competitive and stringently regulated environment through a continued commitment to excellence, development and an ethical approach to collections. We are authorised and regulated by the Financial Conduct Authority. We are members of the Credit Services Association as well as founding members of the Scottish Compliance Forum. Opos is proud to be a leader in driving best practice across the financial services industry and our tailored approach to each of our clients ensures that the best outcomes for them, and their customers, are at the forefront of every decision we make.
Contact info
Meadowbank Street 15, G82 1JR, Dumbarton, United Kingdom
- 0141 428 3990
- general@oposlimited.com
- www.oposlimited.com
4.3
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Spoke with a love lady called Jennifer…
Spoke with a love lady called Jennifer who was very friendly and polite and very patient with me. Very good customer service
10 April 2026
Unprompted review
Reply from Opos Limited
Thank you for taking the time to share your feedback. We’re pleased to hear that Jennifer was able to assist you during your call. We’ll be sure to pass your comments on to her, as we know she’ll appreciate it.
Speaking to Mark
I was anxious before calling i put it off many a time, as i didn't know what to expect, spoke to the agent called Mark very knowledgeable, patient, spoke to me like a human being, was sympathetic I felt at ease, was able to describe my circumstances without any judgement honestly that guy is a credit to opos, unfortunately when the call ended i forgot about the automated review so I thought I would leave it on here
10 April 2026
Unprompted review
Reply from Opos Limited
Thank you for taking the time to share your experience. We’re really pleased to hear that Mark was able to support you in a knowledgeable and patient manner, and that he helped put you at ease during the call. We’ll be sure to pass your kind comments on to Mark, as we know he’ll really appreciate your feedback.
The staff was very helpful and…
The staff was very helpful and understanding
10 April 2026
Unprompted review
Reply from Opos Limited
Thank you for sharing your experience. We’re glad to hear our team provided helpful and understanding support, and we really appreciate your feedback.
Very helpful
Daniel was extremely helpful and understanding with my unexplained and ridiculous bill claim from outfox energy.
9 April 2026
Unprompted review
Reply from Opos Limited
Thank you for your feedback. We appreciate you taking the time to share your experience, and we’ll be sure to pass your kind comments on to the agent.
Hi I had a call from a lovely lady…
Hi I had a call from a lovely lady called Yvonne … she was kind and compassionate about my situation and we came to a amicable agreement… her softly softly approach was amazing and a breath of fresh air from a debt collection company… she must be a great asset to the company and I hope her bosses know this … many thanks Daniel
9 April 2026
Unprompted review
Reply from Opos Limited
Thank you for taking the time to share your positive experience. We’re really pleased to hear that Yvonne was able to support you in such a kind and compassionate way, and that you were able to reach an agreement that works for you.
We’ll be sure to pass your lovely feedback on to her — she’ll be delighted to hear it.
Not the best of companys to deal with…
Not the best of companys to deal with paid the and they are still asking for me
9 March 2026
Unprompted review
Reply from Opos Limited
We’re sorry to hear about your experience and appreciate you bringing this to our attention. We would welcome the opportunity to investigate this further for you. Please contact us directly on 01414 283990 or email us at general@oposlimited.com with your details so we can look into the matter.
Helpful
Danny was really helpful, kind and understanding. Everything he said was clear and he deserves a raise!
3 April 2026
Unprompted review
Reply from Opos Limited
Thank you for your kind feedback! We're so pleased to hear that Danny was helpful, kind, and understanding, and that he explained everything clearly for you.
Your comments mean a lot to us, and we’ll be sure to pass them on to Danny.
Friendly
The lady I spoke to named Chelsea
Was very friendly and helpful
3 April 2026
Unprompted review
Reply from Opos Limited
Thank you for your feedback! We're so pleased to hear that Chelsea was friendly and helpful during your call.
We’ll be sure to pass on your kind words to her—she’ll really appreciate it. If you need any further assistance, please don’t hesitate to get in touch.
I had a great experience working with…
I had a great experience working with Mark at Opos. The situation arose due to a miscommunication between tenants, which was then passed to Opos. Mark was prompt, proactively contacted the original company to clarify the charges, and kept me updated throughout. He followed up as promised and ensured everything was resolved efficiently.
3 April 2026
Unprompted review
Reply from Opos Limited
Thank you for sharing your experience with us. We're delighted to hear that Mark provided such prompt, proactive, and professional support throughout the process.
It’s great to know he took the initiative to clarify the situation, kept you informed, and followed through on his commitments to ensure everything was resolved efficiently. We truly value this level of service, and your feedback means a lot to us.
We’ll be sure to pass on your kind words to Mark.
I've been talking today with a person…
I've been talking today with a person who know her job, 100%. Her name is Sry, the amount on knowledge in the field and professional you rarely found. Congrats Opos for hiring people like her. Very happy with my outcome. Thank you so very much!
3 April 2026
Unprompted review
Reply from Opos Limited
Thank you so much for your wonderful feedback! We're thrilled to hear that Sri was able to assist you so professionally and confidently. It’s great to know her knowledge and expertise made such a positive impact on your experience.
We’re very proud to have team members like her, and we’ll be sure to pass along your kind words.
Customer Service is excellent
I was speaking with Chelsea who was most caring and understanding. My payment was completed with respect and kindness. Chelsea is a credit to your company
1 April 2026
Unprompted review
Reply from Opos Limited
Thank you for your lovely feedback. We're delighted to hear that Chelsea provided such caring and understanding support while assisting with your payment. Treating our customers with respect and kindness is very important to us, and it’s wonderful to know Chelsea delivered that experience.
We’ll be sure to share your kind words with her—she’ll be thrilled to hear them. If you need any further assistance, please don’t hesitate to reach out.
Very helpful and understanding customer service
Very helpful woman on the phone. She took note (with my knowledge) that I suffer from MS (Multiple Sclerosis) and have memory issues due to this disease.
The woman was very polite and very helpful during the call.
She is a very valuable member of staff to your company.
31 March 2026
Unprompted review
Reply from Opos Limited
Thank you so much for taking the time to share your experience. We're really pleased to hear that our team member was able to support you with such care, understanding, and professionalism.
We truly appreciate you trusting us with this information, and we're glad she was able to make the conversation as helpful and comfortable as possible. Your kind words mean a great deal, and we'll be sure to pass on your feedback.
If there's ever anything more we can do to support you, please don't hesitate to get in touch.
Had a very helpful conversation with…
Had a very helpful conversation with Sam, easy to help sort out a payment plan and everything was quick and clear
Thank you!
31 March 2026
Unprompted review
Reply from Opos Limited
Thank you for your kind feedback! We're so glad to hear that Sam was able to assist you and make the process of arranging your payment plan quick and clear. We'll be sure to pass along your compliments. If you need anything else, we're always here to help!
Thank you Sri for your assistance
Thank you Sri for your assistance, I appreciate it. She is soooo Amazing ❤️❤️❤️
31 March 2026
Unprompted review
Reply from Opos Limited
Thank you so much for your lovely feedback! We're thrilled to hear how much you appreciated Sri’s assistance—she’ll be delighted to know she made such a positive impression. We truly value you taking the time to share your experience!
I spoke to Samantha who was more than…
I spoke to Samantha who was more than helpful and very professional, I felt very relived after the call as I was not made to feel embarrassed about being In debt. Lovely to speak to someone who speaks to you so friendly.
31 March 2026
Unprompted review
Reply from Opos Limited
Thank you so much for sharing your experience! We're delighted to hear that Samantha was able to support you with such professionalism and kindness. It’s especially important to us that our customers feel comfortable and never judged, so we’re really pleased you felt at ease during the call. We’ll be sure to pass along your lovely feedback to Samantha.
Phone call review
Hi ~ spoke to a lovely lady who listened to me and what my aim of the call was. Was nice to speak to a human and didn’t take too long to answer. Assisted me with any issues that I had and put me at ease.
30 March 2026
Unprompted review
Reply from Opos Limited
Thank you for your kind words! We're so pleased to hear that you had a positive experience and felt listened to and understood throughout your call. It's great to know our team member was able to assist you efficiently and put you at ease—that’s exactly the service we aim to provide. We really appreciate you taking the time to share your feedback!
I spoke with a lovely lady called Chelsea
I spoke with a lovely lady called Chelsea who actually made me feel human and understood my situation. Definitely left the call a 1000% better then when it started. Highly recommend requesting for her.
27 March 2026
Unprompted review
Reply from Opos Limited
Thank you so much for your wonderful feedback! We're thrilled to hear that Chelsea made such a positive impact on your experience and helped you feel truly heard and understood. It's fantastic to know you left the call feeling so much better—that’s exactly the level of care we strive to provide.
Sri was incredibly helpful and…
Sri was incredibly helpful and clarified everything I was calling about, very please with the service thank you very much
26 March 2026
Unprompted review
Reply from Opos Limited
Thank you so much for your kind feedback! We're delighted to hear that Sri was able to assist you and provide clear, helpful information. We'll be sure to pass along your appreciation to them. It's great to know you were pleased with the service—thank you again for taking the time to share your experience!
Incorrect debt - resolved quickly
I received a letter for an outstanding utilities debt that did not belong to me. I spoke with Mark who was very helpful and sorted it out immediately. A very straightforward and streamlined phone call with a positive outcome!
24 March 2026
Unprompted review
Reply from Opos Limited
Thank you for your feedback. We’re glad to hear that Mark was able to help and resolve the issue quickly. We’ll be sure to pass your kind comments on to him.
Your employee Danny was very polite and…
Your employee Danny was very polite and helpful he explained in detail all the questions I asked.
23 March 2026
Unprompted review
Reply from Opos Limited
Thank you for your feedback. We’re delighted to hear that Danny was polite and helpful, and we’ll be sure to pass your kind comments on to him.
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