I was speaking to a nice young lady called ZL from the Philippines she was very polite. We had a good chat. She helped me with my Debt we sorted it out between us very fast without any discomfort or p... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The wonderful Yvonne called me earlier. She had so much empathy and didn’t judge me for one moment. I have had numerous personal issues over the last 6 years, which unfortunately, put me into a debt... See more
Company replied
I had a brilliant interaction on the phone with Yvonne I told her I didn't believe this debt is anything to do with me & after around 30 minutes she came back on the line & said that the debt that the... See more
Company replied
Jennifer was my phone consultant today and dealt with my enquiry promptly and efficiently. Checking my situation and talking to ke with genuine concern and care. She is a lovely lady with true underst... See more
Company replied
Company details
Information provided by various external sources
Opos is a leading provider of debt collection and BPO services in the banking, utility, telecoms and retail finance sectors. We provide consumer and commercial collections expertise to a number of Key Clients within the United Kingdom, from our state of the art service centre in West Dumbartonshire. Founded in 2008, Opos has grown from strength to strength in what is a highly competitive and stringently regulated environment through a continued commitment to excellence, development and an ethical approach to collections. We are authorised and regulated by the Financial Conduct Authority. We are members of the Credit Services Association as well as founding members of the Scottish Compliance Forum. Opos is proud to be a leader in driving best practice across the financial services industry and our tailored approach to each of our clients ensures that the best outcomes for them, and their customers, are at the forefront of every decision we make.
Contact info
Meadowbank Street 15, G82 1JR, Dumbarton, United Kingdom
- 0141 428 3990
- general@oposlimited.com
- www.oposlimited.com
4.3
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I spoke with Danny today and he was…
I spoke with Danny today and he was beyond helpful. Very polite, patient, understanding and professional. Felt very at easy talking with him, as someone who suffers bad anxiety that doesn't happen often for me. Thank you so much for all your help Danny.
24 April 2026
Unprompted review
Reply from Opos Limited
Thank you for your feedback.
We’re really pleased to hear Danny was able to support you in such a calm and professional way. It’s great that he helped you feel comfortable during the call, and we appreciate you taking the time to share this.
Your comments will be passed on to him and the team.
Chelseas service 10/10
Chelsea was brilliant! Made everything simple and straightforward
24 April 2026
Unprompted review
Reply from Opos Limited
Thank you for your feedback.
We’re pleased to hear Chelsea made things simple and straightforward for you. Your kind comments are appreciated and will be shared with the team.
Great service friendly helpful staff
23 April 2026
Unprompted review
Reply from Opos Limited
Thank you for your feedback.
We’re pleased to hear you found the service great and our staff friendly and helpful. Your comments are appreciated and will be shared with the team.
they are the biggest Harassment …
they are the biggest Harassment company they refuse to give all the data they have on a person so looks like a claim got to go in for this i have advised my client to now refuse to talk or make any contact with these scum
21 April 2026
Unprompted review
Reply from Opos Limited
Thank you for your feedback.
We’re sorry to hear you’re unhappy with your experience. We take all concerns seriously and operate in line with applicable data protection and regulatory requirements, including how information is requested and provided.
If you believe something has not been handled correctly, we would encourage you to contact our team so we can review the matter and assist further. Where appropriate, we can also guide you through the formal complaints process.
Your comments have been noted.
The person I spoke to
The person I spoke to . I think her name may have been Zen. I have memory loss. I have no knowledge of the debts. Zen was very kind and patient with me. Thank you for your kindness and support.
21 April 2026
Unprompted review
Reply from Opos Limited
Thank you for your feedback.
We’re glad to hear you felt supported and treated with kindness and patience during your interaction. It’s always good to know our team made the experience a little easier for you.
We really appreciate you taking the time to share this.
Spoke with Danny
Spoke with Danny, fantastic customer service and understanding
21 April 2026
Unprompted review
Reply from Opos Limited
Thank you for your feedback.
We’re pleased to hear Danny provided fantastic and understanding customer service. Your comments are appreciated and will be shared with the team.
Reply from Opos Limited
Thank you for your feedback.
We’re pleased to hear Melissa provided excellent, helpful and understanding service. Your kind comments will be shared with her and the team.
What a bunch of contradictory crooks…
What a bunch of contradictory crooks tell you 1 thing then do another, cant talk about more than 1 item without you ringing back after each 1 , customer service is ice cold if i could rate no stars i absolutely would, dont give these any money or time
20 April 2026
Unprompted review
Reply from Opos Limited
Thank you for your feedback.
We’re sorry to hear you’re dissatisfied with your experience. We understand your frustration regarding how your queries were handled and the time it took to resolve matters.
We take all feedback seriously and will ensure your comments are shared with the relevant teams for review. If you would like us to look into this further, please contact our customer support team so we can help address your concerns directly.
Very helpful and understanding couldn't…
Very helpful and understanding couldn't fault them one bit my debts are clear now many thanks to the team great work
20 April 2026
Unprompted review
Reply from Opos Limited
Thank you for your feedback.
We’re pleased to hear you found the team helpful and understanding, and that everything has been resolved for you. Your kind words are appreciated.
I’d overpaid a debt and they called and…
I’d overpaid a debt and they called and told me and have arranged the refund in next few days hopefully x I will wait to see hopefully it arrives as lady on phone was lovely x
20 April 2026
Unprompted review
Reply from Opos Limited
Thank you for your feedback.
We’re pleased to hear your experience was positive and that everything was explained clearly. We hope the refund is processed smoothly for you in the coming days.
Your comments are appreciated.
Yvonne was extremely patient with me…
Yvonne was extremely patient with me listing my circumstances and financial woes . I received some great advice and pointers related to my specific complex situation.
Thank you !
20 April 2026
Unprompted review
Reply from Opos Limited
Thank you for your feedback.
We’re really pleased to hear that Yvonne was patient and able to provide helpful guidance tailored to your situation. Your comments are much appreciated and will be shared with her.
Absolutely great service by…
Absolutely great service by Yvonne/ivon/evon she provided me well class service she was so helpful and trust me. The first step is to take the first step and she was able to help me do this. She was so professional so kind so friendly and I would advise if you contact OPOS then you should definitely ask for Yvonne/ivon/evon.
20 April 2026
Unprompted review
Reply from Opos Limited
Thank you for taking the time to share your experience.
We’re delighted to hear that Yvonne provided such helpful and supportive service. It’s great to know she made a positive difference and guided you through things clearly.
We’ll be sure to pass your kind comments on to her.
Gillian was a great help on the call…
Gillian was a great help on the call this afternoon. Thank you!
20 April 2026
Unprompted review
Reply from Opos Limited
Thank you for your kind message.
It’s great to hear that Gillian was able to help you during your call this afternoon. We’ll be sure to pass your thanks on to her.
Chelsea was very helpful and clear.
17 April 2026
Unprompted review
Reply from Opos Limited
Thank you for your feedback.
We’re pleased to hear Chelsea was helpful and clear in assisting you. Your comments are appreciated and will be shared with the team.
Alison was very helpful
Alison was very helpful with my mental health and helping me how to pay my debt back best very good customer service listened paid attention and was very sympathetic however direct .
16 April 2026
Unprompted review
Reply from Opos Limited
Thank you for your feedback. We’re really pleased to hear that Alison was able to support you with empathy and clarity, especially around such an important matter. It’s great to know she listened carefully and provided helpful guidance—we’ll be sure to share your kind comments with her.
Dan was very polite and helpful and…
Dan was very polite and helpful and done everything to solve my issue
15 April 2026
Unprompted review
Reply from Opos Limited
Thank you for your feedback. We’re pleased to hear that Daniel was polite and helpful, and that he worked to resolve your issue—we’ll be sure to pass on your kind comments.
Very helpful and understanding
Very helpful and understanding. Yvonne was very kind and well informed.
14 April 2026
Unprompted review
Reply from Opos Limited
Thank you for your kind feedback. We’re delighted to hear that Yvonne was helpful, understanding, and well informed—we’ll be sure to share your comments with her.
Beware, Scammers
Got a letter from Opos asking me to pay a £254+ which I supposedly own to Scottish Power. I have never had an account with Scottish Power. So how will I be owing them. Spoke to Scottish Power and they could not find me in their system. When a tried to speak to Opos, they refused to help because I wouldn’t give them too much personal details which they claim was for security purposes. I was uncomfortable providing too much personal details because already I suspect they are scammers.
14 April 2026
Unprompted review
Reply from Opos Limited
Thank you for your feedback. We’re sorry to hear about your concerns and understand why this situation may feel unsettling.
We’d like to reassure you that we are a legitimate company and are regulated by the Financial Conduct Authority. To protect your personal information, we’re required to complete data protection security checks before discussing any account details. This ensures we’re speaking with the correct person and keeping your information safe.
We appreciate your caution and would be happy to explain the process further if that helps put your mind at ease. Please contact us on 01414283990 or email us at general@oposlimited.com.
Reply from Opos Limited
Thank you for your feedback. We’re really pleased to hear you found the support helpful and understanding, and that it made such a positive difference for you.
My experience was down to the empathy…
My experience was down to the empathy of Yvonne, who was professional, yet so kind. She made the difficult conversations just that bit more calm.
She really was great and deserves recognition for her fantastic manner.
13 April 2026
Unprompted review
Reply from Opos Limited
Thank you for sharing your experience. We’re so pleased to hear that Yvonne supported you with such empathy and professionalism during a difficult time.
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