Visited this morning in Macduff by Danny who was brilliant. He was a credit to Openreach. He asked where we wanted the connection point installed and even advised the best location so it would be hid... See more
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Review summary
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Reviews shaping this summary
Prior to installation ample emails and sms messages were received as a reminder of our appointment and also giving ample opportunity to reschedule. The openreach engineer, Lewis, rang ahead an... See more
Timmi visited our property to connect us to full fibre . From the very first instance he was friendly Polite ,and very engaging. We discussed every possible and best option to install the equipme... See more
After technical issues with installation of full fibre FTTP, I was put in touch with Cameron of the Openreach escalation team, who was extremely helpful and got everything sorted out. FTTP has been in... See more
Company details
- Phone and Internet Service
- Internet Provider
- Internet Service Provider
- Telecommunications Contractor
- Telecommunications Service Provider
Written by the company
We’re the people that make the net work - as the nation’s largest wholesale broadband network, we’re rolling out Ultrafast Full Fibre broadband across the UK. It’s our fastest and most reliable broadband yet, and we’re well on our way to making it available to 25m homes and businesses – building the UK’s fibre future.
Contact info
United Kingdom
- www.openreach.co.uk
4.6
Excellent
389K reviews
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People also looked at
Broadband's not working and phone not…
Broadband's not working and phone not working. Put new phone in yesterday and engineer said everything's working and nothing else works and need an engineer today to sort it out need an engineer today or I can't sleep
18 August 2026
Reply from Openreach
Hi Mark,
Thank you for contacting us via Trustpilot. I’m deeply sorry that both your broadband and phone remain unavailable after the engineer assured you everything was working. I understand how distressing this must be, particularly as the situation is leaving you unable to settle or sleep. I would request you to please contact your service provider urgently, tell them that you have a complete loss of both services and explain how seriously this is affecting you. Ask them to prioritise the fault, complete the necessary checks and arrange the earliest possible engineer visit if further Openreach work is needed. You should not have been left without working services after being told the installation was complete. Please accept my sincere apologies for the failed connection, incorrect reassurance and worry caused.^Abir
Terrible experience with openreach
The man who came was not pleasant and quite rude. He threatened to walk off-site a couple of times.
He refused to put the fibre WiFi where I wanted him to and did not explain anything, as the email said.
No explanation or advice on how long it will take for my fibre-optic Wi-Fi to stabilise and work properly. It is so slow at the moment.
18 August 2026
Reply from Openreach
Hi Andrea,
Thank you for contacting us via Trustpilot. I’m very sorry that the engineer’s manner came across as rude and that you were made to feel the visit might be abandoned. Your preferred equipment location should have been properly discussed, with any genuine installation or safety limitations explained clearly and respectfully. If you remain unhappy with the positioning, please contact your service provider and ask them to review the installation. They can raise this with Openreach so the equipment placement can be assessed and any suitable remedial work arranged. Please accept my apologies for the engineer’s conduct, lack of explanation and disappointing experience. ^Abir
Arrived within agreed timeframe and…
Arrived within agreed timeframe and telephoned to give advise 30 min away. Installed new fibre with little fuss or mess. Polite and friendly engineer..
18 August 2026
Health & safty issues
BT – URGENT HEALTH & SAFETY ISSUE
It has now been 7 days since my broadband was installed, and there is still a broken drill/tool left behind from the installation which the engineer was unable to remove.
The engineer tried his best and told me that someone would return the following day, first thing in the morning, to remove it. This has not happened.
I have now called BT several times. Each time I have been given very little assistance and have been told that someone would call me back. I am still waiting. On one occasion, I spent more than 60 minutes trying to get through.
This is no longer simply a service issue — it is a health and safety concern.
If someone gets injured because this equipment has been left in place for 7 days, who will be responsible? I have repeatedly reported the problem and given BT the opportunity to resolve it, but very little action has been taken.
I need BT to:
1. Treat this as an URGENT HEALTH & SAFETY MATTER.
2. Arrange for an engineer to attend and remove the broken equipment as soon as possible.
3. Confirm that the issue has been formally logged and provide me with the complaint/reference number.
4. Explain why I was promised a next-day visit and why this has still not happened.
5. Confirm who is responsible for any injury or damage resulting from this unresolved hazard.
This level of service is completely unacceptable. I will be contacting BT again today, but I expect this matter to be escalated and resolved urgently.
13 August 2026
Reply from Openreach
Hi there, thank you for contacting us via Trustpilot. I understand that it has now been 7 days since your broadband installation, and that broken equipment remains at your property following the engineer's visit. I appreciate your concern, particularly as this now presents a potential health and safety hazard. Moreover, we have a team who can look into removing the redundant equipment for you. If you fill in this link https://openreach.my.salesforce-sites.com/form/?NRV and click 'new enquiry' the team will be in touch. I sincerely apologize for the inconvenience caused. ^Debangshi
I was kept informed throughout about…
I was kept informed throughout about the appointment dates, the engineer was clear about what he needed to do and checked everything before he left
18 August 2026
The engineer was very helpful and…
The engineer was very helpful and friendly he set up all the new equipment for me so all I had to do was connect to the new broadband hub. I Can't remember his name but he did a great job
18 August 2026
Quick clean installation
Quick installation, polite engineer with good communication and clean workmanship left property in a decent way after installation.
18 August 2026
The young chap that came out was…
The young chap that came out was punctual, polite , friendly & did a great job.
18 August 2026
Good quality service
18 August 2026
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