Visited this morning in Macduff by Danny who was brilliant. He was a credit to Openreach. He asked where we wanted the connection point installed and even advised the best location so it would be hid... See more
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Review summary
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Reviews shaping this summary
Prior to installation ample emails and sms messages were received as a reminder of our appointment and also giving ample opportunity to reschedule. The openreach engineer, Lewis, rang ahead an... See more
Timmi visited our property to connect us to full fibre . From the very first instance he was friendly Polite ,and very engaging. We discussed every possible and best option to install the equipme... See more
After technical issues with installation of full fibre FTTP, I was put in touch with Cameron of the Openreach escalation team, who was extremely helpful and got everything sorted out. FTTP has been in... See more
Company details
- Phone and Internet Service
- Internet Provider
- Internet Service Provider
- Telecommunications Contractor
- Telecommunications Service Provider
Written by the company
We’re the people that make the net work - as the nation’s largest wholesale broadband network, we’re rolling out Ultrafast Full Fibre broadband across the UK. It’s our fastest and most reliable broadband yet, and we’re well on our way to making it available to 25m homes and businesses – building the UK’s fibre future.
Contact info
United Kingdom
- www.openreach.co.uk
4.6
Excellent
389K reviews
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I was kept informed regarding my…
I was kept informed regarding my appointment. The engineer was on time and very efficient. Well done.
18 August 2026
Installation went much more smoothly…
Installation went much more smoothly than I expected. Engineer was very pleasant and efficient. Internet is marvellous and very fast. Unfortunately my landline isn't working properly. I can make phone calls but when people phone me they get the engaged signal. Dedicated team at EE are trying to sort the problem but not success so far.
18 August 2026
Engineer turned up
Engineer turned up, got it done and it works. They sent something by Evri in advance that Evri lost - but it didn’t matter as the engineer had one of these cables anyway. I did waste some time contacting open reach (bt/ee) on this but they were responsive.
18 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The engineer was quick to install
The engineer was quick to install - however nothing is connected we can’t watch any sky Chanel’s or connect to our mini sky Q boxes - not to happy to be honest
18 August 2026
Reply from Openreach
Hi Vicki,
Thank you for contacting Openreach via Trustpilot. I am pleased to hear that the engineer completed the installation quickly. However, I am sorry to hear that your service is not fully working and that you are unable to watch Sky channels or connect your Sky Q Mini boxes. I appreciate how frustrating this must be, particularly after the installation has been completed. This is not the level of service we aim to provide. The next best step would be to contact your service provider so they can review the installation, verify that all equipment has been configured correctly, complete any outstanding work, and ensure that your Sky services and Sky Q Mini boxes are fully connected and functioning as expected. If necessary, they can arrange further support or an engineer visit to resolve any remaining issues. Please accept my sincere apologies for the inconvenience caused.^Basundhara
Not as easy as I thought.
The engineer phoned to ask if he could come early. When he arrived he explained what he was going to do and just got on with it. It was not working when he left but said to call him if it did not work. After 2 hours it was not working so I called him, twice, and my calls went to voice mail. He never called back. I spent a further 2 hours, using my phone data, messaging the broadband help desk to finally get my broadband working.
18 August 2026
The installation went perfectly
The installation went perfectly. The engineer was very professional, friendly and knowledgeable. A great ambassador for the company.
18 August 2026
Constant communication
Constant communication - engineer was polite, helpful and friendly
18 August 2026
It went very smooth,callum kept me well…
It went very smooth,callum kept me well informed regarding what was going on and answered any questions I had.
18 August 2026
The guy was pleasant and explained what…
The guy was pleasant and explained what he was doing
Good experience
Thanks
18 August 2026
Engineer was on time
Engineer was on time. Very pleasant and helpful. Did a neat job. Very satisfied.
18 August 2026
Fibre optic installation
Very professional, installation in quick time.
Engineer pleasant explained procedure
In easy to understand language.
18 August 2026
Engineer placed box in middle of bay…
Engineer placed box in middle of bay window in front of house
Told me I would not see it
I have raised a complaint to have it moved 3 feet where you won’t see it 😂😂
18 August 2026
Reply from Openreach
Hi Sharon, thank you for contacting us via Trustpilot. I am sorry to hear that you are unhappy with the location of the equipment installed at your property. I understand that the engineer positioned the box in the middle of the bay window at the front of your home and advised that it would not be visible. However, from your comments, it is clear that the equipment is highly noticeable and that you believe it could have been installed in a more discreet location just a short distance away. I understand that you have already raised a complaint regarding the location of the equipment. As the complaint is currently under review, I would ask for your patience while the relevant team investigates the matter. Once the review has been completed, they will contact you directly to discuss their findings and any appropriate resolution. ^Debangshi
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