The Open University Reviews 

1,229
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 375 reviews, reviewers had a great experience with this company. Customers appreciate the flexibility to tailor learning to their lifestyle, fitting studies around work and family life, and the opportunity to work with other students even in an online setting. Many people found the learning materials to be of high quality, thorough, and easy to follow, with an amazing and accessible platform. Reviewers frequently highlight the excellent support structure, with tutors and student support teams being very helpful, knowledgeable, and always willing to assist. However, some customers also noted issues with staff and tutors, describing them as sometimes unhelpful, impersonal, or lacking in subject knowledge, which led to feelings of being unsupported. There were also mentions of the online portal not being user-friendly and a lack of flexibility in module and assignment dates, making it difficult to start things ahead of time.

What people talk about most

Staff

Reviewers mention ambiguous feedback about staff, with many customers praising the brilliance and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting it as rewarding and... See more

Customer service

People report ambiguous experiences with customer service, with many praising the support structure and... See more

Service

Users describe ambiguous interactions with service, with some customers reporting positive experiences,... See more

Quality

Consumers find quality to be ambiguous, with many reviewers praising the high standard of courses, lecturers,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

That was a good experience overall, but some things could have been organised differently, mostly during the last two years. There is help, but I felt that it wasn't enough, as some parts of the mater... See more

Company replied

Rated 5 out of 5 stars

Everything! The Open University is an incredible place to increase your knowledge, gain meaningful qualifications and has a great support structure enabling people from all ages and walks of life to t... See more

Company replied

Rated 5 out of 5 stars

Studying with the Open University has been a long 6-year journey, but enjoyable and successful. If you're looking for support throughout your journey, this is where to study. You have the opportunity... See more

Company replied

Rated 3 out of 5 stars

Standard of teaching is low and offers little value. However, library is very well resourced and helpful. Was unable to book tutorials on my last module due to an IT error. Reported it but was ig... See more

Company replied


Company details

  1. Career and Education Provider
  2. Distance Learning Center
  3. Public University

Written by the company

The Open University has pioneered online learning for over 50 years, delivering exceptional teaching and outstanding support to students across the UK and the world. Our mission is to make learning accessible to all, and together we’ve already helped over 2 million students to realise their ambitions.


Contact info

4.0

Great

TrustScore 4 out of 5

1K reviews

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4.0

All reviews

(1,229)

329 reviews in the last 12 months

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Rated 5 out of 5 stars

It is a great way to learn

It is a great way to learn with guidance and help all the way through, what ever you choose to study.

26 May 2026
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Reply from The Open University

Thanks for your positive review.

Rated 5 out of 5 stars

The organisation really allows one who…

The organisation really allows one who may not have been able to attend university, to finally achieve their goal.

Couldn’t thank them enough.

Currently on stage 2 of my BSc in Accounting and Finance.

Thank you and keep up with all the good work.

26 May 2026
The Open University logo

Reply from The Open University

We're so happy to hear we could help you pursue your goals. We wish you the best with your BSc in Accounting and Finance. Thank you for your kind words.

Rated 5 out of 5 stars

A great experience

A great experience, and very helpful, Mo called me back when I had issues with my telephone line to complete my issue. Thanks Mo!

26 May 2026
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Reply from The Open University

Thanks for your kind words. We will try to find Mo to pass this on!

Rated 2 out of 5 stars

Not what is was

Not what is was. All online, no text books. Tutors are virtually uncontactable and late marking work (over two courses I have done this year). I have studied with them for 20 years and this will be my last one. Not worth the money at all.

26 May 2026
The Open University logo

Reply from The Open University

We appreciate your feedback regarding your recent experience. We are sorry to hear about the difficulties you've encountered, especially after studying with us for so long. We have passed your comments on to the appropriate team so they can look into them as part of our continuous improvement planning.

Rated 5 out of 5 stars

I am currently studying BSc in…

I am currently studying BSc in Computing and IT and I am very satisfied with the course. The modules are well structured, combining theoretical knowledge with practical skills. Our tutors are supportive and always willing to help. I am gaining valuable skills that will support my future career in technology. I would highly recommend this course to anyone interested in IT

26 May 2026
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Reply from The Open University

We're really glad to hear you're enjoying your BSc in Computing and IT! It's great that our modules and tutors are supporting your career aspirations. Thank you for your kind recommendation.

Rated 5 out of 5 stars

Very Good place to Learn…

Very Good place to Learn an get Your Higher Education
Lots of help, information and interesting activities.
The OU Online is a good learning platform as well
Tutorials are good and materials wether online or books are very informative and up to date

3 June 2025
The Open University logo

Reply from The Open University

We're glad you find our learning environment and resources beneficial for your learning journey. Thank you for your feedback.

Rated 3 out of 5 stars

Raised a complaint months ago

Raised a complaint months ago, they responded, I appealed the response and haven’t heard anything since, the OU has played a part in me not being able to continue my studies in a meaningful way, I have ended up missing assignments and not getting the grades I know I can get because of the OU’s actions, as a result I can only give them 3 stars, the root of the problem is the OU having a different funding cycle to student finance England and other universities which then causes unwarranted stress to students.

In regards to the overall course (BSc in Computing & IT and Statistics) the content is okay, however, I have found that some tutors are more responsive than others, one of my tutors started by sending out weekly emails regarding content for the week, once I missed a couple of assignments with that tutor, I seem to have been completely abandoned by them and now rarely get any contact from them, another tutor sent an email regarding a deadline for an assignment on the day it was due with only a few hours left in the day, I took that email in good faith thinking it meant the following week because I couldn’t believe a tutor would send out a deadline email stating the deadline was a specific day, on the actual day, I missed that assignment.

Ultimately, my experience with OU has been difficult and while I am continuing my studies, I am struggling, I am a disabled student, I can’t attend a brick and mortar university due to health, I made changes to my employment in good faith because I believed the university would follow the advice they gave me and advice I was given by Student Finance England regarding maintenance support, unfortunately, the university failed me, they’ve now ignored me and I’m in a significantly worse financial position than I was when I started my studies.

26 May 2026
Rated 5 out of 5 stars

Ewah

Very satisfied

26 May 2026
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Reply from The Open University

Thanks for your feedback!

Rated 5 out of 5 stars

thanks to open university always

Great place and great content especially who has work and want study , i am studying CyberSecurity Bsc honer

26 May 2026
The Open University logo

Reply from The Open University

Thanks for your feedback! Good luck with your studies.

Rated 5 out of 5 stars

A fantastic 6 years

A fantastic 6 years, i felt fully supported all the way through by the OU and they have helped me achieve my goal of a first class honours degree!

21 May 2026
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Reply from The Open University

We are thrilled you achieved your first-class honours degree and felt supported throughout your 6 years. Thank you for your kind words.

Rated 4 out of 5 stars

The idea of self-directed study works…

The idea of self-directed study works well for me. I work full-time, study and family life, fitting the study times has been a helpful studying with The Open University.

The tutorials before every TMA/EMA have been very helpful planning and writing my assignment.

21 May 2026
The Open University logo

Reply from The Open University

We're so glad to hear that our self-directed study and tutorials are supporting your academic journey and busy schedule. Thank you for your positive feedback!

Rated 1 out of 5 stars

Disability Support None Existent.

My experience with the Open University Disability Support Services has been exhausting, incredibly frustrating, and deeply disappointing. You would expect an office dedicated to accessibility to understand the basic concept of removing barriers, but instead, they seem determined to build new ones. I had to send my application for disability support in three time, eventually having to download a paper copy scan it and email it in. I've received nothing in the way of support from anybody. The whole process has left me exasperated. My review does not refer to DSA, I refers to OU own none existent disability support.

20 May 2026
Unprompted review
The Open University logo

Reply from The Open University

Thank you for sharing your experience—we’re sorry to hear how frustrating this process has been for you. From what you’ve described, you may be referring to the Disabled Students’ Allowance (DSA) process, which is managed by Government Student Finance services rather than by the OU.

We don’t know your location, but this page lists the relevant DSA contact details (just after the video), so you can contact them directly about your concerns (https://help.open.ac.uk/dsa-overview). We appreciate how complex and confusing these processes can feel. If you contact your Student Support Team, we can provide advice on the support available to you as a student with a disability, including while your DSA application is ongoing. Thanks again for raising this.

Rated 5 out of 5 stars

Being able to study to suit my needs…

Being able to study to suit my needs has allowed me to gain a second degree and go on and do a full time masters degree. Tutors are always willing to help and give advice when needed.

20 May 2026
The Open University logo

Reply from The Open University

We're so glad our flexible study options helped you achieve your academic goals. It's great to hear our tutors were supportive. Thank you for your positive words.

Rated 5 out of 5 stars

A great university for working people

I have been enjoying studying at The Open University. I can fit my studies around my work and family life. The OU has an extremely polite and friendly student support team and the advisers are always there to support along the study journey. The modul materials are up to date and can be perfectly embedded into everyday's work. The tutors work with different types and sizes of businesses and they gain their experiences from real life examples what makes the modules even more relevant and competitive.

20 May 2026
The Open University logo

Reply from The Open University

We're happy to hear you're enjoying your studies and finding our support team helpful. It's good to know that our materials and tutors are relevant to your everyday work. Thank you for your feedback.

Rated 2 out of 5 stars

Changed for the worse

When I first studied with open university it was great, the tutors were really good, and there was face to face classes as well, which really helped with study.
I started another degree recently and I have to admit it is not great at all now, the communication is awful, there are no face to face tutor classes at all, and to be honest the tutors dont seem to have the time to help you anymore. I asked the same question 5 times via email, as the phone calls never got answered, and I still dont have the answer to my question. I have now decided I wont be carrying on the degree, with the prices increasing, you would expect a better service, but alas that is not the case, so I have been left feeling down heartened.

30 January 2026
The Open University logo

Reply from The Open University

We appreciate you sharing your recent experience and are sorry to hear it fell short of your expectations. We understand your frustration regarding communication - this feedback is important, and we'll make sure it is fed back. We're sorry you won't be continuing with the OU - if you change your mind, we'd be happy to discuss the options open to you - just give our student support team a call.

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