The Open University Reviews 

1,223
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 375 reviews, reviewers had a great experience with this company. Customers appreciate the flexibility to tailor learning to their lifestyle, fitting studies around work and family life, and the opportunity to work with other students even in an online setting. Many people found the learning materials to be of high quality, thorough, and easy to follow, with an amazing and accessible platform. Reviewers frequently highlight the excellent support structure, with tutors and student support teams being very helpful, knowledgeable, and always willing to assist. However, some customers also noted issues with staff and tutors, describing them as sometimes unhelpful, impersonal, or lacking in subject knowledge, which led to feelings of being unsupported. There were also mentions of the online portal not being user-friendly and a lack of flexibility in module and assignment dates, making it difficult to start things ahead of time.

What people talk about most

Staff

Reviewers mention ambiguous feedback about staff, with many customers praising the brilliance and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting it as rewarding and... See more

Customer service

People report ambiguous experiences with customer service, with many praising the support structure and... See more

Service

Users describe ambiguous interactions with service, with some customers reporting positive experiences,... See more

Quality

Consumers find quality to be ambiguous, with many reviewers praising the high standard of courses, lecturers,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

That was a good experience overall, but some things could have been organised differently, mostly during the last two years. There is help, but I felt that it wasn't enough, as some parts of the mater... See more

Company replied

Rated 5 out of 5 stars

Everything! The Open University is an incredible place to increase your knowledge, gain meaningful qualifications and has a great support structure enabling people from all ages and walks of life to t... See more

Company replied

Rated 5 out of 5 stars

Studying with the Open University has been a long 6-year journey, but enjoyable and successful. If you're looking for support throughout your journey, this is where to study. You have the opportunity... See more

Company replied

Rated 3 out of 5 stars

Standard of teaching is low and offers little value. However, library is very well resourced and helpful. Was unable to book tutorials on my last module due to an IT error. Reported it but was ig... See more

Company replied


Company details

  1. Career and Education Provider
  2. Distance Learning Center
  3. Public University

Written by the company

The Open University has pioneered online learning for over 50 years, delivering exceptional teaching and outstanding support to students across the UK and the world. Our mission is to make learning accessible to all, and together we’ve already helped over 2 million students to realise their ambitions.


Contact info

4.0

Great

TrustScore 4 out of 5

1K reviews

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4.0

All reviews

(1,223)

323 reviews in the last 12 months

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Rated 4 out of 5 stars

Increased costs, online textbooks...

Like everything else, their fees have increased & textbooks are now online. Yes I live in the 21st century but the long-term effects of sitting at a laptop screen have yet to be fully measured. Otherwise, it's a good way to gain further knowledge & credentials and the standard is very good.

27 May 2026
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Reply from The Open University

We appreciate your feedback, and we're pleased you found the standard of your qualification to be very good.

Rated 1 out of 5 stars

Unmotivated and poor-quality tutors

Staff are mostly clueless. Tutors even more so. Tutors work parttime, and they know there is little expected from them - the feedback reflects that, which is usually a one sentence or even a single symbol feedback that amounts to nothing.

I thought it was only my subject, but I spoke to other students and this low level effort is across other subjects.

Just a bottom of the barrel poor university, and the degree isn't even soft enough to wipe yourself with. Employers know this and discard the CVs with OU on it, I know because I spoke to them.

25 July 2025
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Reply from The Open University

Thank you for your feedback. We strive to deliver excellent teaching and are proud of our TEF Gold award for teaching excellence, so we're sorry to hear you did not experience this. Your feedback is really important to us, and we will make sure it is fed back to the faculty you studied with.

Rated 5 out of 5 stars

BA Honours degree in Business management

I recently studied and completed the honours in business management achieving a first class honours degree.
The setup was fantastic, from following the weekly module content, to networking with my tutor and fellow students and attending tutorials.
A brilliant experience!
I chose the open university because it offered a different way of learning, one whereby learning could be done at distance whilst offering a closeness that doing it physically at university would have brought.
With a really young family and working full time the open university was perfect because it supported me to study and offered me the opportunity to achieve my ambitions however a lot is self driven so you really have to have the drive, energy and passion to want to see it through.
My four year course has flown by, I am really looking forward to graduating and potentially taking my studies further not before taking a break.
Matt L

26 May 2026
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Reply from The Open University

We are so pleased to hear about your experience achieving a first-class honours degree in Business Management. It's great that our flexible learning model supported your ambitions while balancing family and work. We wish you all the best for your graduation and future endeavours!

Rated 5 out of 5 stars

My experience at the OU.

Well, in my case, from the very first moment I decided to enroll at the OU, I would say that it was a very easy and accessible process where I immediately felt part of a family of students and teaching professionals who were always very attentive to ensure I felt included and part of the OU. I have successfully completed two modules, and throughout this time, the availability of the teachers has always been very helpful in overcoming the difficulties that arose. In my humble opinion, I would not change much or anything, as it seems to me that it is a successful distance learning formula that has certainly already brought well-deserved recognition. To the professionals at the OU, the teachers, and colleagues/members of the forum, thank you very much. For my part, I will continue as far as I am able as a student, with the certainty that I will always have someone from the OU by my side to help and support me in everything I need. Thank you.

26 May 2026
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Reply from The Open University

We are so pleased to hear about your positive experience and successful journey with us. Your kind words about our supportive community and dedicated professionals are great to hear. We appreciate you sharing your feedback and wish you every success as you continue your journey.

Rated 4 out of 5 stars

Really love the module content

Really love the module content. I find it easy to follow.
To improve I would suggest more continuity with tutor marking as i found over the years some tutors mark fairly but i found some are a little too harsh considering it's only level 1 and 2

25 May 2026
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Reply from The Open University

We're glad you find our module content easy to follow. We appreciate your feedback regarding tutor marking consistency and will feed this back to the appropriate teams.

Rated 2 out of 5 stars

Serious delay time on receiving final…

Serious delay time on receiving final mark.

7 May 2026
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Reply from The Open University

Sorry you experienced a delay in receiving your final mark. This was due to unforeseen technical issues. Thank you for your patience while we fixed these.

Rated 5 out of 5 stars

The whole experience of studying with the OU…

The whole experience of studying with the OU had been very good. The learning materials are quite thorough and in-depth. Lecturers are very knowledgeable and experienced. Yes it does what it says on the tin. Highly recommended

26 May 2026
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Reply from The Open University

We're so glad to hear you had such a positive experience. Thank you for your kind words!

Rated 5 out of 5 stars

The Open University has given me the…

The Open University has given me the opportunity to study my nursing degree while being at home with my children ☺️

26 May 2026
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Reply from The Open University

We're so glad we could support your nursing journey while you care for your children! Thanks for your feedback.

Rated 5 out of 5 stars

The OPEN UNIVERSITY encourages students…

The OPEN UNIVERSITY encourages students in every possible way that they can. They show interest in their Students by giving them feed backs in their assignments showing their weak points so they can do better in their next assignments. The tutors are always available to help students if they need help or if they need to clarify some points. Studying law is not easy. One has to have the mental capacity in order to be able to do so.
I am enjoying the subject but has to put a lot of time to study because the subject is highly comprehensive. I have had some ups and downs during my studies, due to ill health. But l did not allow this to deter me. I continued with my studies.
The staff at the Open University cares, and will offer their best service to their students.

26 May 2026
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Reply from The Open University

We are so pleased to hear about your positive experience with us and your studies. It's wonderful to know that our feedback and tutor support are helping you succeed, especially given the challenges you've faced. We appreciate your dedication and kind words.

Rated 5 out of 5 stars

An excellent university

An excellent university. Supportive, approachable tutors and flexible learning to fit around other commitments.

26 May 2026
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Reply from The Open University

We're glad you've had an excellent experience with supportive tutors. Thank you for your kind words.

Rated 4 out of 5 stars

Degree course

I started the course in 2021 and graduated this year. The support and feedback was excellent, one are of concern was the lack of face to face tutorials. I had one and it was excellent but the rest were cancelled. The online tutorials were pretty good, the course materials were fine and the website was very simple to use. I completed a degree with them working full time and whilst immensely challenging it was incredibly rewarding to get through it.

30 April 2026
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Reply from The Open University

Congratulations on your graduation, especially while working full-time. This is no mean feat! Thanks for your valuable feedback re tutorials, we will pass this on. Well done again on obtaining your qualification.

Rated 5 out of 5 stars

Really amazing! When working and a family combined

Really amazing, tough but rewarding. The tutors are fantastic! Currently coming to the completion of BA (Honours) Criminology & Law. Really interesting combined degree if you are unsure on whether to go legal or more criminological work related careers. Loved it all. Help is there, working full-time and studying, you do have the option of 3/6 year completion. I chose the 3yr option. Alongside a full-time job and family at times this was extremely full on, so consider carefully if you have commitments due to high demand of assignments and modules to cover.

26 May 2026
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Reply from The Open University

We're so happy you found your Criminology & Law degree rewarding and appreciated our tutors. Your insights on balancing study with commitments are truly valuable for others considering studying with us. Thank you for sharing your positive experience.

Rated 5 out of 5 stars

It is a great way to learn

It is a great way to learn with guidance and help all the way through, what ever you choose to study.

26 May 2026
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Reply from The Open University

Thanks for your positive review.

Rated 5 out of 5 stars

The organisation really allows one who…

The organisation really allows one who may not have been able to attend university, to finally achieve their goal.

Couldn’t thank them enough.

Currently on stage 2 of my BSc in Accounting and Finance.

Thank you and keep up with all the good work.

26 May 2026
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Reply from The Open University

We're so happy to hear we could help you pursue your goals. We wish you the best with your BSc in Accounting and Finance. Thank you for your kind words.

Rated 5 out of 5 stars

A great experience

A great experience, and very helpful, Mo called me back when I had issues with my telephone line to complete my issue. Thanks Mo!

26 May 2026
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Reply from The Open University

Thanks for your kind words. We will try to find Mo to pass this on!

Rated 2 out of 5 stars

Not what is was

Not what is was. All online, no text books. Tutors are virtually uncontactable and late marking work (over two courses I have done this year). I have studied with them for 20 years and this will be my last one. Not worth the money at all.

26 May 2026
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Reply from The Open University

We appreciate your feedback regarding your recent experience. We are sorry to hear about the difficulties you've encountered, especially after studying with us for so long. We have passed your comments on to the appropriate team so they can look into them as part of our continuous improvement planning.

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