Phil was very professional and precise with his information and advice. He actually got us a better cabin than we expected. He gave us options on extra days before and after the cruise and again help... See more
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Review summary
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Phoned up after seeing a great deal on Facebook. Mark was the representative that we spoke to, he took our details and took time to make sure all were correct. We were told all about the cruise as... See more
Company replied
The whole experience was really good. Staff member Sam took time to explain everything in great detail to help us make our decision. He was enthusiastic about our upcoming 25th wedding anniversary cr... See more
Company replied
I dealt with Mark who was incredibly helpful from the onset. When we asked about certain cabins he said he would look into it & call back. He did just that & offered just what we had asked for. Severa... See more
Company details
Written by the company
At Onyx Cruises, cruising isn’t just our specialty—it’s our passion. With over 20 years of experience in the cruise travel industry, we've been helping travellers navigate the seas and create unforgettable holiday experiences tailored to their dreams. As a trusted cruise travel agency, we partner with the world’s leading cruise lines to offer a wide variety of options—from luxury ocean voyages to adventure-filled expeditions and family-friendly getaways. Our team of seasoned cruise specialists brings insider knowledge, personalized service, and expert advice to every booking. What sets us apart? Our senior management team isn't just behind the scenes—they're hands-on, customer-focused, and involved in every part of the business. From sales and service to itinerary planning and client care, they’ve worked in all areas of the agency and bring a wealth of knowledge and passion to everything we do. Their commitment ensures that every client receives the same level of care and attention we’d give to our own families We understand that no two travellers are the same. That’s why we take the time to listen, plan, and match you with the perfect itinerary, cabin, and cruise line—whether you’re a first-time cruiser or a seasoned seafarer. From finding the best deals and perks to handling all the details, we make the planning process as smooth as the voyage itself. Let Onyx Cruises be your compass to the world of cruising. With two decades of experience, countless happy clients, and a deep love for travel, we’re here to help you sail with confidence. Your Cruise Journey Begins Here.
Contact info
92 Heath Row, CM23 5DG, Bishop's Stortford, United Kingdom
- 02046267000
- customerservices@onyxcruises.co.uk
- www.onyxcruises.co.uk
4.8
Excellent
100 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Sam was very informative and provided a…
Sam was very informative and provided a holiday that we are really pleased with and a very good price compared with other companies. Thanks Sam
25 April 2026
Reply from Onyxcruises
Thank you so much for your kind words! We're delighted to hear that Sam was able to help you find the perfect holiday at a great price. We really appreciate your feedback and hope you have an amazing trip!
Warm Regards,
Customer Services Team @ Onyx Cruises
I was pushed for time
I was pushed for time when I rang to make an enquiry, and didn’t expect to book. However booking was made quickly by the lovely Jay and everything sorted quickly and efficiently.
Lovely to deal with a real person on the online chat and not a bot. Good experience all round.
25 April 2026
Reply from Onyxcruises
Thanks so much for your kind words! We’re really glad Jay was able to help you quickly and make the process smooth, especially when you were short on time. It means a lot to hear that you appreciated speaking with a real person—our team works hard to keep things personal as well as efficient. We look forward to helping you again soon!
Warm Regards,
Customer Services Team @ Onyx Cruises
Great service
Just booked a cruise with onyx cruises for the first time and it went really well...my advisor I spoke to was brilliant helpful and really polite his name is Sam. . Glad I phoned now and probably will book again in the near future with sam
Thankyou very much
Mark w
23 April 2026
Reply from Onyxcruises
Thank you so much for your lovely feedback! We're delighted to hear your first experience with Onyx Cruises went so well. Sam will be especially pleased to know he made such a positive impression—he always goes the extra mile to help our customers.
We really appreciate you choosing us and look forward to helping you plan your next cruise very soon!
Warm Regards,
Customer Services Team @ Onyx Cruises
Jay was an excellent agent who handled…
Jay was an excellent agent who handled my cruise booking efficiently and professionally. He made the entire process easy and treated me with respect throughout.I want him to handel and no one else please.
23 April 2026
Reply from Onyxcruises
Thank you so much for your kind words and for taking the time to share your experience. We're delighted to hear that Jay provided you with such efficient and professional service, and that he made your cruise booking process smooth and enjoyable.
Your feedback means a lot to us, and we’ll be sure to pass along your appreciation to Jay. We completely understand your preference, and we’ll do our best to ensure he assists you with your future bookings whenever possible.
We look forward to helping you plan your next trip!
Warm Regards
Customer Services Team @ Onyx Cruises
Jay was very helpful and directed us…
Jay was very helpful and directed us with options to ensure that we had the best experience possible.
22 April 2026
Reply from Onyxcruises
Thank you so much for your kind feedback!
We’re delighted to hear that Jay was able to guide you through the options and help create the best possible cruise experience for you. We’ll be sure to pass along your lovely comments—he’ll really appreciate it.
We hope you had an amazing holiday and look forward to helping you plan your next adventure soon!
Warm Regards,
Customer Services Team @ Onyx Cruises
Professional polite and respectful
Really good phone call with Sam today - I only phoned to inquire and ended up booking
Very knowledgeable and polite, asset to the company
Thank you Sam
20 April 2026
Unprompted review
Reply from Onyxcruises
Thank you so much for your kind words! We’re delighted to hear that your call with Sam turned into a booking and that you had such a positive experience.
Sam will be thrilled to know their knowledge and service made such an impression – we completely agree he is a real asset to the team.
We really appreciate you taking the time to share your feedback and hope you have an amazing cruise holiday. If you need anything else before you travel, we’re always here to help.
Thanks again!
Customer Services Team @ Onyx Cruises
Reply from Onyxcruises
Thank you for your review! We’re really glad to hear you found the booking process easy—making things simple and stress-free is exactly what we aim for. We hope you have an amazing time on your cruise, and we’re here if you need anything before you set sail!
Warm Regards,
Customer Services Team @ Onyx Cruises
Jamel was very helpful answered all my…
Jamel was very helpful answered all my questions and came back to me very quickly.
6 April 2026
Reply from Onyxcruises
Thank you for your kind feedback! We’re so pleased to hear that Jamel was able to assist you promptly and answer all your questions. We’ll be sure to pass along your lovely comments to him.
Wishing you a fantastic cruise holiday, and we look forward to helping you again in the future!
Warm Regards
Customer Services Team @ Onyx Cruises
Jamel was very pleasant and helpful…
Jamel was very pleasant and helpful which made our conversation on the phone on which we booked our holiday
15 April 2026
Reply from Onyxcruises
Thank you for your kind feedback. We’re delighted to hear that Jamel provided such a pleasant and helpful experience while booking your holiday. We’ll be sure to pass on your comments—he’ll be thrilled to hear them. We hope you have a fantastic trip!
Warm Regards,
Customer Services Team @ Onyx Cruises
Jamal is very helpful also patient…
Jamal is very helpful also patient because I am deaf as I know over the phone is much easier but I cannot use the phone so loads of emails. Thanks Jamal
14 April 2026
Reply from Onyxcruises
Thank you so much for your kind feedback. We’re delighted to hear that Jamal was helpful and patient throughout your booking experience. We truly appreciate you highlighting the extra effort with email communication, and we’re glad Jamal was able to support you in a way that worked best for you.
We’ll be sure to pass on your lovely comments to him. Wishing you a fantastic holiday, and please don’t hesitate to reach out if you need any further assistance.
Warm Regards,
Customer Service Team @ Onyx Cruises
Great experience whilst booking a cruise
Phoned up after seeing a great deal on Facebook.
Mark was the representative that we spoke to, he took our details and took time to make sure all were correct.
We were told all about the cruise as well as all the extras included - Mark was very attentive and made us feel like a valued customer, even though it was the first time we had used Onxy cruises.
13 April 2026
Reply from Onyxcruises
Thank you so much for your lovely feedback!
We’re delighted to hear that you had a great experience booking your holiday with us. It’s fantastic to know that Mark took the time to ensure everything was accurate and clearly explained all aspects of your cruise and the included extras.
Providing attentive, personal service is something we pride ourselves on, so it’s wonderful to hear that you felt valued—especially on your first booking with Onyx Cruises.
We truly appreciate you choosing us and hope you have an amazing time on your cruise. We look forward to helping you plan your next adventure!
Warm regards,
Customer Service Team @ Onyx Cruises
Very easy process to book
Jamal explained everything and advised us as what would be best for us as first time having a cruise holiday.
Very helpful indeed.
12 April 2026
Reply from Onyxcruises
Thank you so much for your kind feedback! We’re delighted to hear that Jamel was able to guide you through your first cruise holiday and make the experience clear and enjoyable. Providing helpful, tailored advice is exactly what we aim for, so it’s wonderful to know he delivered just that.
We hope you have an amazing time on your cruise and look forward to helping you plan your next adventure!
Warm Regards,
Customer Services Team @ Onyx Cruises
Customer agent helped me book the cruise and cabin I wanted
The agent was helpful with the cruise I was looking at, as well as securing a specific cabin for a good price.
They also rang me back at the agreed time to give me time to consider the options, so I was ready to complete buying the holiday.
7 April 2026
Reply from Onyxcruises
Thank you for your kind review!
We’re delighted to hear that our agent was able to help you find the perfect cruise and secure the cabin you wanted at a great price. It’s especially nice to know that the follow-up call at the agreed time made the booking process smooth and gave you the space to make your decision with confidence.
We truly appreciate you taking the time to share your experience, and we hope you have a fantastic holiday. If there’s anything else we can assist with, please don’t hesitate to get in touch!
Warm Regards,
Customer Services Team @ Onyx Cruises
Very pleasant staff
Very pleasant staff, quick service, and attention to detail requested.
Happy to make alterations without any bother.
Good clear information given on booking.
6 April 2026
Reply from Onyxcruises
Thank you so much for your kind words! We're really pleased to hear that you found our team pleasant and attentive, and that everything from booking to service ran smoothly for you. It’s always our goal to make the experience as easy and accommodating as possible, so we’re glad we could meet your expectations. We truly appreciate your feedback and look forward to welcoming you again soon!
Warm Regards,
Customer Services Team @ Onyx Cruises
Great experience booking
Great experience booking a holiday with Sam. Very helpful making sure we had the best flights and hotel options.
7 April 2026
Reply from Onyxcruises
Thank you so much for your kind feedback! We're delighted to hear you had a great experience booking your holiday with Sam. It's wonderful to know they were able to help you find the best flight and hotel options. We really appreciate you taking the time to share your experience and look forward to helping you plan your next trip!
Regards
Customer Services Team @ Onyx Cruises
Sam was very helpful with this booking…
Sam was very helpful with this booking & very pleasant to deal with!!
6 April 2026
Reply from Onyxcruises
Thank you so much for your kind feedback! We’re delighted to hear that Sam made your booking experience smooth and enjoyable. We’ll be sure to pass on your lovely comments—wishing you an amazing cruise holiday!
Regards,
Customer Services Team @ Onyx Cruises
Mark our customer service travel agent…
Mark our customer service travel agent was excellent, he advised us on options that were available on this holiday with both stays in. Bali and Sydney Australia both before and after our holiday, now lets hope all proceeds as planned.
30 March 2026
Reply from Onyxcruises
Thank you for your kind review!
We’re delighted to hear that Mark provided excellent service and helped you explore the best options for your holiday, including your stays in Bali and Sydney. It’s great to know you feel well-prepared for your trip.
We’re confident everything will run smoothly, but please don’t hesitate to reach out if you need anything at all before you travel. Wishing you a fantastic cruise and an unforgettable holiday!
Regards,
Customer Services Team @ Onyx Cruises
Mark was very helpful and knowledgeable
4 March 2026
Reply from Onyxcruises
Thank you for your kind review! We're so pleased to hear that Mark was able to help and that his knowledge made the booking process easier for you. We’ll be sure to pass along your feedback to him.
We hope you have an amazing time on your cruise and please don’t hesitate to reach out if we can help with anything else in the future!
Warm Regards,
Team @ Onyx Cruises
First time using onyx cruises
Mark was very helpful and was patient regarding a deposit. Booked a cruise for two.
9 March 2026
Reply from Onyxcruises
Thank you for your review. I'm pleased I could assist you with your booking and help make the process straightforward. I hope you both have a wonderful time on your cruise, and please don’t hesitate to get in touch if you need any further assistance.
Warm Regards
Team @ Onyx Cruises
Reply from Onyxcruises
Thank you for your review! We're happy to hear you had a good experience. We appreciate your support and hope to welcome you back again soon
Warm Regards,
Team @ Onyx Cruises
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