Hotel and destination were great and overall the holiday was lovely. The airline wasn’t so good so would not actively choose this next time. However, to get to the nearest shops restaurants caf... See more
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The booking system was easy and flawless. Everything all in one place on the app, transfers taken care of. Unfortunately, the hotel we choose was sorely lacking, but thats a separate issue that mad... See more
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Slightly disappointed to learn that I paid £20/night more than my son paid through Love Holidays for the same hotel and he had a King/Queen Room which was better than our Deluxe. My daughter also book... See more
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On the Beach is good but I hate how they try and scam you into paying more. I looked at the same hotel and dates a week or so before I booked, emailed it myself at that price. I expected the price to... See more
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Company details
About On the Beach
Written by the company
We’re On the Beach and we’re proud to be one of the UK’s leading online retailers of beach holidays. From humble beginnings in 2004 as a start-up business in a terraced house in Macclesfield, England, to our 2015 listing on the London Stock Exchange; we now send over 1.5 million happy customers away on their perfect beach holiday every year and have won lots of awards doing it.
We were one of the first online travel agents in the UK to have complete financial protection through ATOL, because we know how important peace of mind is to our customers when they book their holiday. That means, when booking a flight inclusive package holiday through us, you'll have complete peace of mind that your money is safe.
Visit our siteOn the Beach Holidays
Written by the company
Contact info
The easiest way to reach us is through our handy Live Chat feature. You can find this under the 'Help and Contact' section of your My Bookings account, and one of our beach buddies will be happy to help you on your way., United Kingdom
- www.onthebeach.co.uk
Hotspot from a hot spot
3.8
Great
97K reviews
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Reply from On the Beach
Thanks Melonie, Team at On the Beach
only problem I had was unable to have…
only problem I had was unable to have booked seat on outgoing plane.Had to ring airline to do so.
what would the total fee be if I was to cancel the complete holiday?
13 August 2026
Reply from On the Beach
Thanks Vehbi — sorry about the seat issue. Cancellation fees vary by supplier; check Manage Booking or your booking terms for exact charges. Hope to help again 🙂 The Team at On the Beach
Cheaper than booking direct
Very simple customer journey through the website. It was also cheaper to book through OTB v booking separate flights and with the hotel directly
13 August 2026
Reply from On the Beach
Thanks Daniel — delighted the booking was simple and cheaper through us. Enjoy your holiday! ☀️
The Team at On the Beach
Scammer company!!!
Scammer company!!!
Don’t book anything through this website as they are scam and liars. No customer service at all if you pay them you will get nothing back even no customer service.
Book your holiday from somewhere else.
This company is totally useless and if you book your holiday it will turn into hell.
Avoid avoid avoid
12 August 2026
Unprompted review
Reply from On the Beach
Thank you for your review! We've sent you a request for some additional details to help us better understand your experience. Once we receive those, we'll follow up with a full response.
Reply from On the Beach
Thanks Paula 😊 The Team at On the Beach
Previously I have had a great…
Previously I have had a great experience, unfortunately this time round it has been a nightmare. Made what I thought would be a straightforward change but it has been everything but straightforward and still not resolved.
9 August 2026
Reply from On the Beach
Hi, Jason
Thank you for taking the time to share your feedback. We're truly sorry to hear that your recent experience did not meet the high standards you expected, especially after having had great experiences with us before. We completely understand how frustrating it must be when what seems like a straightforward change turns into a complicated and unresolved issue.
We want to assure you that we take your concerns seriously and would love the chance to look into this further to help make it right. If you have already returned from your trip, please submit your feedback through the feedback form on our website so our dedicated team can investigate your case in detail and work towards a resolution.
Thank you again for your patience and for bringing this to our attention.
The On the Beach Team
Terrible experience
Terrible experience. The hotel was advertised as a 3 star hotel but was clearly not as advertised. The whole site was dirty and shabby in a poor state. I booked and paid for 2 rooms for 5 people - 3 adults and 2 children but was only allocated 1 room. I am trying to request a refund but keep getting sent round in circles through the live chat feature. In addition, all of the people in my party developed upset stomachs while staying at the hotel. The food was poor and it was the worst all inclusive provision I have ever experienced on a holiday. The drinks were flat and often the machines did not work properly.
12 August 2026
Unprompted review
Reply from On the Beach
Hi, Sophie
Thank you for sharing your feedback. We sincerely apologize for the disappointing experience you and your party had during your stay. It is certainly not the standard we aim to provide, and we regret the issues you encountered with the room allocation, cleanliness, and food and beverage quality.
We understand how frustrating it must have been to feel caught in a loop with our live chat support regarding your refund request. Your concerns about the condition of the hotel and the health issues experienced by your group are taken very seriously. We would appreciate the opportunity to investigate this further and make things right.
Please be assured that, as your holiday has now ended, the best way for us to assist further, is for you to submit your detailed feedback through the feedback form.
https://help.onthebeach.co.uk/hc/en-gb/requests/new?ticket_form_id=31071760293265
This will allow our team to review your experience thoroughly and ensure your comments are taken into account as we work to improve our service.
Thanks,
Onthebeach
I would like to make a big shout out…SARAH
I would like to make a big shout out and thank you to your agent Sarah, she listened to me, understood my circumstances and fixed my problem within 24 hours. She was so polite, friendly, understanding and helpful. She is a huge asset to On the Beach. This is my 3rd holiday with on the beach and I wouldn’t go anywhere else. Thank you Sarah and keep up the excellent work. You made me and my daughter very happy with your help
11 August 2026
Unprompted review
Reply from On the Beach
Thanks for your kind words! We're delighted Sarah could sort this so quickly and that you and your daughter were made happy. It's brilliant to hear this was your third holiday with us — we can't wait to help with many more trips 😊.
The Team at On the Beach
Amazing service
Was notified that British Airways had cancelled our flight home and rebooked us on another flight the next day. Queried this with On The Beach at the weekend and they just got back to me to confirm they have booked us in your all inclusive hotel for an extra night free of charge. Which was totally unexpected. The service we received from them has been amazing and all sorted by Stephanie.
13 August 2026
Unprompted review
Reply from On the Beach
Thanks for your kind words! We're sorry to hear about the BA cancellation but so pleased Stephanie could arrange the extra all‑inclusive night at no cost. Lovely to hear our team made things easier for you — hope the rest of your trip was brilliant and we'd love to help with your next holiday 👏🌴
The Team at On the Beach
Found it very simple as a first time…
Found it very simple as a first time booker. Took my anxiety away with how easy it was.
13 August 2026
Reply from On the Beach
Thanks — delighted your first booking felt simple and eased anxiety. See you again 😊 The On the Beach Team
Overall holiday poor
We asked for assistance at the airport, we didn't receive it as my dad has
H. S. P. and finds it hard to walk long distance's, once we got to the castillo Beach bungalow's we asked for a wheelchair access for him he didn't get one he had a step to access his accommodation, we asked could we change they said no, we asked for a late check out and they kept saying come back tomorrow and the day before we were leaving they said no and to us the shower room down a flight of stairs with no hand rail so my dad couldn't us that, we ended up getting taxi's to the airport as it was to hot to wait for 6 hours in the reception area, we wouldn't go there again, very poor food and very basic accommodation and hasn't changed in 24 years the last time we went. We would never go back.
4 August 2026
Reply from On the Beach
Hi Victoria,
Thank you for taking the time to share your feedback.
We are very sorry to hear about the difficulties you and your father experienced during your holiday. We understand how important it was to have assistance at the airport and suitable wheelchair access at the accommodation. It is unacceptable that these needs were not met, especially given your father’s mobility challenges and the long wait before your return flight.
We want to assure you that we take these matters seriously and aim to support our customers as best as we can.
Please be assured that, as your holiday has now ended, the best way for us to assist further, is for you to submit your detailed feedback through the feedback form.
https://help.onthebeach.co.uk/hc/en-gb/requests/new?ticket_form_id=31071760293265
This will allow our team to review your experience thoroughly and ensure your comments are taken into account as we work to improve our service.
We appreciate your time in bringing this to our attention and hope to welcome you again with an improved experience.
Kind regards,
On the Beach
I was kept updated with Text messages…
I was kept updated with Text messages about flight when to board were to get bags and also if any problems how to get in contact with on the beach. Really happy with the overall booking
11 June 2026
Reply from On the Beach
Thanks for your kind words! Delighted our text updates kept you informed about flights, boarding, baggage and that you’re happy with your booking. Hope to help with next trip 😊 The Team at On the Beach
On the beach
Great easy site to use found resort and a hotel in the area I wanted good price will use again
13 August 2026
Reply from On the Beach
Thanks Steven — glad you found the resort and hotel at a great price. Thanks again. On the Beach Team 🙂
I’m sure On the Beach is fine when…
I’m sure On the Beach is fine when everything goes to plan, but if anything goes wrong, good luck getting help.
In our case, the airline changed our flight time by 8 hours to a time we would never have chosen. On the Beach wouldn’t help us rebook, so I had to call the airline myself to cancel the original flight and then book a new one.
The next issue was the transfers, which On the Beach had arranged. The good news is they have a form to notify them of flight changes. The bad news is that, 11 days later, they still haven’t updated our flight or transfer details - and we leave tomorrow.
I’m now waiting to speak to a customer service representative, so I thought I’d use my very long wait time productively by writing this review.
13 August 2026
Unprompted review
Reply from On the Beach
Hi Phil,
Thank you for sharing your feedback.
We’re truly sorry to hear about the difficulties you experienced with your flight change and transfer arrangements, and the frustration caused by the wait to reach our customer service team. We understand how stressful this must have been, especially so close to your departure.
Please be assured that we take these matters seriously and are committed to assisting our customers as best we can. Flight changes can sometimes require direct action with the airline, and we provide a process to update transfer details accordingly. We regret any delay in updating your information and the inconvenience this has caused.
We are glad to see you have spoken with our team regarding your transfer and this has been resolved for you. We appreciate your patience while we resolved this issue and thank you for bringing it to our attention.
Thank you again for your patience and for bringing this to our attention.
Kind regards,
On the Beach
Fantastic company
Fantastic company - just booked our next. Always travel with you guys xxx
10 August 2026
Reply from On the Beach
Thanks Joannah — brilliant to have you! The Team at On the Beach
Even if u pay £10 u cannot cancel if if less than 4hrs
My daughter paid a 10 deposit for a holiday in 4mnths time as a surprise but I had already booked the holiday and paid in full. She tried to contact company within 4 hrs as confirmation not for 24hrs but the codes they give you don't work so when you get Yr email they said u are locked into a contract. I contacted hotel direct which said there would be no charge if cancelled but they wanted £242 to cancel the room or debt collection will be sent if I don't pay. Disgusting. This was there customer service!!
13 August 2026
Reply from On the Beach
Hi Linda,
Thank you for sharing your feedback.
We're truly sorry to hear about the difficulties you experienced with the cancellation process. We understand how frustrating this situation must have been.
We want to assure you that we take these matters seriously and aim to support our customers as best as we can. To help resolve this for you, we encourage you to reach out to us directly through our customer service channels so we can look into your booking and assist you further.
Thank you again for bringing this to our attention. We hope to have the opportunity to make things right.
Kind regards,
On the Beach
Everything booked all in one
Everything booked all in one, filter search to my requirements and price was not beaten by anyone else
13 August 2026
Reply from On the Beach
Thanks Tanya — delighted our filters and price helped. Enjoy your holiday! ☀️ The Team at On the Beach
Accommodation options
It's a very easy process to book the only down side to the website is not having the option to select 2 bedroom accommodation, it means you have to click on everyone just to see if they have accommodation suitable
13 August 2026
Reply from On the Beach
Thanks Clare — glad booking was easy, sorry about the missing 2‑bed filter. Thanks for flagging this; we’ll pass it on. Hope we can help with your next holiday 😊
The Team at On the Beach
Castillo Beach Club
The complex we stayed in is dated and not equipped well, which was a shame as advertised as self catering bungalow. There is no air conditioning which made sleeping very difficult. Although we opted for all inclusive. This too is very limited - I am a vegetarian so we ended up eating off site for most of the week. Many of the guests (including us - we were a party of 7 with x3 rooms) couldn’t locate the correct rooms on arrival and no signs to direct. This could so easily be solved.
12 August 2026
Reply from On the Beach
Hi Rach,
Thank you for taking the time to share your feedback. We’re sorry to hear that the accommodation did not meet your expectations, particularly regarding the dated facilities and lack of air conditioning, which we understand made sleeping difficult. We appreciate your comments about the self-catering bungalow and the all-inclusive options.
We also regret that the vegetarian food choices were limited, and that you had to eat off-site for most of your stay. We understand how important dietary preferences are and encourage guests to raise any special requirements with the hotel directly, as they often try to accommodate where possible.
Regarding the difficulty in locating your rooms on arrival due to lack of signage, we agree this is something that could be improved to make the arrival experience smoother for all guests. We will pass this feedback on to the hotel management for their consideration.
Thank you again for your valuable feedback, which helps us and our suppliers improve the holiday experience for future guests.
On the Beach Team
I’ve been booking holidays with on the…
I’ve been booking holidays with on the beach for over ten years .
I’ve never had a problem
Easy to use site , quick response from advisors.
Always the best price , love the quirky response to confirm very funny . Five star as normal .
13 August 2026
Reply from On the Beach
Thanks Claire! We're thrilled you've booked with us for over ten years and that our site, advisors and quirky confirmations hit the mark 😊 Look forward to helping with your next holiday. The Team at On the Beach
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