On the Beach Reviews 

An absolute disaster. Zero communication. There’s no helpline. Only a bot replies to messages… I submit a ticket and, two days later, I just get a message saying my case has been closed without any further information… the absolute worst

As usual with On the Beach, my booking experience was a breeze. The price is perfect. Everything I need (flights, luggage, transfer, hotel) is all done with a simple click of my mouse.
I'm looking forward to my 63rd holiday with On the Beach

Worst company I have ever used, impossible to make a complaint, AI chat bots everywhere, left high and dry in resort with no assistance

Having read the response below I find
It laughable, we did contact the in resort team who didn’t help stating we should have contacted them
Sooner despite us contacting them via
WhatsApp on the day we arrived

Always use on the beach due to flight options, price and good website

We stayed at Sol House magaluf in Majorca. The food was good. Fresh and varied. Close to the beach. The entrance was clean enough. The room however was awful. Rotten wooden door, skirting boards coming off. Mould in the bathroom and bedroom. The door to the balcony didn’t lock. The room got cleaned once out of 3 nights, bins only emptied once. No water left. Certainly not the service or rooms we have seen from other 4 star hotels within Majorca. Even more depressing when we visited friends at The Tangerinne hotel which was a 3* and theirs was beautiful and a spacious room. Definitely chose the wrong hotel, nothing like the pictures.

Really straightforward user journey flowed nicely too. Holiday was confirmed within a couple of minutes of payment and I like the feature of being able to share the countdown app

Very good to choose and book, straight forward, no worries about anything.

Absolutely shocking there is zero customer service long story short I booked a holiday and did it incorrectly which is my fault so I re booked 20 mins later thinking it will be fine I can just cancel the wrong booking so booked it correctly then cancelled the incorrect one little did I know there was a huge cancellation fee that they state is for the airline so I called easyJet they was as helpful as can be and cancelled the flights because it was in a cooldown period less than 24 hours trying to get through to on the beach to explain this is rediculous there’s no number to call to speak to an actual person just so generated messaging you raise a ticket and just get fobbed off that way absolutely shocking

Message to there reply yeah it wasn’t clear upon booking also the issue is the customer service your company have it’s non existent but as soon as you get a bad review you can reply to that like I say your company states that the flights are non refundable how ever the operators that you use such as easy jet cancelled it with zero fee so you are profiting of something that isn’t chargeable you really need to have a look into your customer service in my opinion it’s absolutely shocking

We've holidayed with OTB for 2 years in a row.
We found it very hard this year as there were problems with the flights and we needed to speak or even message with a human, this was very difficult to achieve. Hence we had unnecessary stress. Fortunately the reps at the hotel were more than excellent and put things right with the return flights, which the airline were saying at this point were cancelled. I'm not sure we would use OTB again which is a shame

On the beach are great but the hotel I stayed at was rated 4/5 stars and it was more like a 3 star. The hotel staff were not very friendly except a very few. The food didn’t taste very nice so had to spend additional money to eat out for dinner every night yet we had booked all inclusive. The alcoholic drinks were cheap non branded and didn’t taste great so again had to go to the local bar to get decent drinks. Room service like cleaning the rooms, making beds etc was every second day but even then they didn’t fill up toilet paper and had to go to reception on more than one occasion to ask for basic room service to be delivered. The kids wrists bands was awful kept cutting the kids and when they played in the pool they kept cutting each other. And if you loose your wristbands is an additional fee of €25. On arrival had to pay a damage deposit of €100 but when checking out they didn’t even check the room so don’t really understand why they needed the deposit in the first place. If you want to use any towels for the pool they charge you €10/€15 for each one as well. Cheaper to go to the local shop and buy them. My friends room smelled really mouldy as well. In the room there is a kettle but no tea bags/ coffee etc and you have to supply you own stuff. They have many additional restaurants you can book for dinner as part of their hotel but we was not able to book any of them as everything was fully booked all week. The hotel was a real let down.

The private transfers did not materialise. We had to share a mini bus with three other parties who also had private transfers. So a return mini bus transfer for 11 costs £157 and 4 private transfers costed around £370. No one agreed to share and we had no choice. We have all been ripped off. We should be refunded the difference.
Hotel was ok, food ok. Drinks not branded. House keeping ok. Staff ok

Awful hotel!!
As soon as we arrived, we realised that pictures on website were AI generated or Photoshop because it looked totally different.

Bathroom looked filthy, shower had a curtain instead of a door, full of mould and limestone, se as the sink, the mirror was bad as well. Most of time we did not have hot water and had to shower us and kids with cold water and no pressure.
The air conditioner was filthy and smelly, therefore, baby got sick and required medical attention, next day.
We paid for all inclusive- food was awful!! There are no words to describe how bad it was!
The chef was very arrogant and rude. The food was mostly the same, every day - undercooked or not cooked at all, meat was pink every day, poor selection of cooked food (unlike pictures advertised), very poor dessert selection (same tasteless jelly and flat mousse- EVERY DAY!)- unlike the pictures advertised , tasteless watermelon, green apples and very hard pears - again, every day!
Electricity was cut due to wildfire few kilometres away and their kitchen and dining area got full of heavy heat and smoke- we were forced to eat inside that area as we were not allowed to go outside and have food by the bar area - when the hotel manager was asked for update, he became very agitated and aggressive towards my husband - therefore we were forced to eat somewhere else as it was unhealthy for both us and our children.
There were mosquitoes every night, no help given from hotel staff with this issue therefore we had to buy sprays and other solutions against them as there were too many.

Both receptionist and manager had no interest in sorting any issues raised, but they raised their shoulders and became rude when questioned.

All sun beds by the sea were outdated and discoloured unlike the pictures advertised

The pool area doesn’t look as advertised, nor the bar area - all look outdated and unkempt

We stayed there for 7 nights and on every evening Saturday to Thursday, the lifeguards by the pool closed the pool by 18:00 in a very rude way. They used their whistle and shouted at us “Everyone, get out of the pool, the pool is closed from now!” and forced us to leave when outside there were over 30 degrees and children could stay out safely. But on our last day, Friday night, they kept the pool open until after 19:00 as “there are still kids playing”. Children were eager to play in the pool every night as it was cooler and there was no other play area apart from the beach.

The beach was full of stones and no sand at all, therefore not a lot of play area for children.

This is not a 4 star hotel and we definitely paid to much for being treated as someone who bothered both the hotel manager and the receptionists.

I do not recommend it! Just stay away!

Having booked with this company was happy to hear I had price promise on my holiday that I could claim at anytime upto 2 months before my holiday but to my horror I received an email informing me that my airline had made a change to flights, but this was not a problem until I checked my price promise only to find that I was no longer entitled to this as i had made a change, this not being the case I then tried to contact on the beach to ask why I was no longer entitled to this offer as had not made any change myself it had been the air line, but with no response from this company only an idiot chat bot that was unable to help, I'm left disappointed and angry as this is not the first time this company has lied about perks and then backed out . Shocking company would never recommend (part 2) after hearing back from one, they still will not give me my price promise back, only to say sorry that flights have changed,which they haven't. Please do not use this company, booked 2 holidays this year and both been messed up from one, will never use this company again

It’s such a easy process to book with on the beach I have used them for the last 4 years and never had any problems that’s the reason I keep coming back and you save a fortune which is also really good. Can’t complain about anything so another happy holiday for my family

How do I access my holiday booking to check in for our flights with Ryanair/EasyJet ????

Booked twin room by mistake and haven’t been able to change booking to double room even though there’s doubles available

Great holiday agents to deal with I changed my booking 3 times as looking at some bad reviews at hotels I was looking at until I found the correct one but had no issues changing my booking with on the beach I have used these for years and always been helpful great service guys

Great hotel (Mardan Palace), but a bit tired now. Facilities and staff are great. For the second time booking through OTB we were given a room that was not what we had booked. After the room move and got into a routine the holiday turned a corner. The biggest issue with OTB is when things are not going well, it is impossible to get hold of someone other than an automated WhatsApp message that just takes you round and round in circles. This is the reason I will probably not be booking with OTB again, there needs to be an avenue of support when required. Everything worked out this time, but it took a lot of time out of my holiday.

We booked to go on an all inclusive package, with another family of 4 with the 2x adults 2x children the price were pretty much identical, for 2027. And after going through the email confirmation I’m down as half board and the family were going with is all inclusive, and there’s no way of contacting them other than through an ai chatbot online, it’s been very frustrating to say the least!!