Great seamless service . My car was hit when it was parked and unattended, from the moment I dealt with On Hire nothing was too much trouble. I off hired as I was going on holiday and as soon as I... See more
Company replied
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Review summary
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Mark was really helpful with advice after someone rear ended my work van. I was nervous about having to miss work while the van was being repaired, but the company handled everything from dealing with... See more
Company replied
Excellent customer service from On Hire when my car was involved in an accident. I received a call from Bev who was so friendly and helpful, answering any questions I had before arranging the deliver... See more
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I was hit by another vehicle coming onto a roundabout I contacted Winns, who were very helpful .A hire car was at my place of work in a matter of a few hours. The car was a like for like and in excell... See more
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Company details
Written by the company
On Hire Limited is a market-leading, nationwide supplier of replacement vehicles and repair management solutions to victims of road traffic accidents. We pride ourselves on ensuring your clients receive a high quality, like-for-like vehicle, and an efficient repair service with an unrivalled customer experience.
Contact info
50 Heaton Road, NE6 1SE, Newcastle upon Tyne, United Kingdom
- 0344 576 1560
- onhire@onhire.net
- www.onhire.net
4.2
Great
42 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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DO NOT USE AT ALL COSTS
On Hire Ltd and Winn solicitors are sister companies who give you no choice but to use On Hire and then charge extreme daily rates for the hire Do NOT use on Hire find a different hire company if you can
They charge £205+ a day for a van when on enterprise its £59.00 a day ludicrous
22 November 2023
Unprompted review
Reply from On Hire
Dear Customer,
We are sorry to hear you are dissatisfied with our service, however, we are unable to find a file from the information provided. Can you please provide us with your reference number so we can investigate your issues further?
Kind regards,
The Winns Online Team
If I could give no stars I would!!
If I could give no stars I would! Avoid this company at all costs. They work alongside Winn Solicitors owned by the same director. This company is NOT regulated with the financial ombudsman (as was confirmed by the FCA themselves) so are unethical in their practice. After a car accident in 2018 and after contacting my insurers, unknowingly I was put through to Winn Solicitor who then insisted I take out the courtesy/hire vehicle with them to avoid paying excess charges. The 3rd party admitted liability and was told by them (Winn Solicitors) the 3rd party would bear the cost and I would have nothing to worry about. They refused to pay the cost of £19,443 (yes I know, extortionate for a vehicle held for 38 days). The company, On Hire Ltd/Winn Solicitors (I put both names as there are some fraudulent activities going on) proceeded to take me to court, although I was the innocent party and ordered to pay the cost!!! This is corruption at its best!!! The courts have opened a loophole for this company to continue a practice where the consumers are misled. They are unscrupulous in their practice. What makes it worse is that, I had no correspondence with them whatsoever, but yet they had said I signed an agreement to pay the amount of £19,443 for a little over 30 days. Anyone in their right mind would not agree to this - its the cost of an actual vehicle!!!
There are a vast number of people that have had similar experiences but not to the amount I have been asked to pay.
In response to On Hire whom left a reply via their Google page; whilst I had complained to the legal ombudsman in 2019 re Winn Solicitor, their finding to your code of conduct were breached and you ARE still under investigation. I reported On Hire to the financial ombudsman in 2020 which you were aware. On Hire were NOT regulated. I have confirmation from the FCA to prove this - in February 2021. Whether you then applied to register after that time and between the court date is another matter and very dodgy.
PEOPLE - if you read the reviews on Winn Solicitor from 11 months to date you will see the majority of the good reviews are fake (in a time where we were all on lockdown). Also read the reviews on 'On Hire'. The honest reviews are the bad reviews - don't be fooled - this and there sister company are UNJUST!
29 July 2021
Unprompted review
Reply from On Hire
Hi Claudia,
As stated in our response to your Google review, we do not hide the fact that On Hire and Winn Solicitors are sister companies, or that they share the same directors.
We can assure you that On Hire are regulated by the FCA, and have been since 30/05/2008, as can be confirmed by checking the FCA register using either ‘On Hire Limited’ or our registration number ‘480928’. The Financial Ombudsman do not regulate companies, but rather provide dispute resolution services.
As has been explained to you previously, the reason you have to pay these costs is because you refused to provide the necessary evidence to support your claim, as required by the courts. As you are aware, a judge has found you in breach of your contract and has refused you leave to appeal having considered all of the evidence and the issues you raise in this review. Had you provided the evidence needed, you would not have had to pay.
Cases are won and lost on evidence and if you don’t provide the evidence required to your solicitor, or follow their advice, you will unfortunately bear the consequences. You were told this on several occasions throughout your correspondence with us, and still refused to co-operate and provide the documentation needed for Winns to successfully run your case.
Regards,
On Hire Online Team
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